10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 10 reviews and ratings
SysAid
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91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.3 out of 100
Based on 91 reviews and ratings
Likelihood to Recommend
Absolute
I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.

Verified User
Professional in Information Technology
Government Administration Company, 1001-5000 employeesSysAid
When you are in a large company and you have several people who manage the IT department, Sysaid allows you to automatically sort the various tickets and assign them automatically to groups of administrators in charge based on the categories. So it is important both that the categories are not too many and confusing for the user eho has to choose them when creating the ticket, and that there is a correct association between categories and IT administrators.
Clearly, small companies may not need a large subdivision by categories, but SysAid is still very convenient for managing tickets even if there is only one IT administrator.
System Administrator
Rubinetterie Bresciane Bonomi S.P.A.Building Materials, 201-500 employees
Feature Rating Comparison
Incident and problem management
Absolute
—
SysAid
7.2
Organize and prioritize service tickets
Absolute
—
SysAid
7.6
Expert directory
Absolute
—
SysAid
6.7
Service restoration
Absolute
—
SysAid
6.8
Self-service tools
Absolute
—
SysAid
7.6
Subscription-based notifications
Absolute
—
SysAid
8.0
ITSM collaboration and documentation
Absolute
—
SysAid
7.2
ITSM reports and dashboards
Absolute
—
SysAid
6.8
ITSM asset management
Absolute
—
SysAid
7.2
Configuration mangement
Absolute
—
SysAid
6.5
Asset management dashboard
Absolute
—
SysAid
6.3
Policy and contract enforcement
Absolute
—
SysAid
8.6
Change management
Absolute
—
SysAid
8.1
Change requests repository
Absolute
—
SysAid
7.9
Change calendar
Absolute
—
SysAid
8.7
Service-level management
Absolute
—
SysAid
7.7
Pros
Absolute
- I tracked a stolen computer all the way to Africa from USA and disabled it.
- I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
- Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
Applications Analyst
Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees
SysAid
- Easy to create any service request
- We can assign multiple tickets for same group at the same time
- Easy to close the tickets as well as service request
- Easy to use
- No training required to use it; just two to three KTs are enough

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesCons
Absolute
- The admin UI is still not very user friendly, even with the updates that have taken place.
- Wish the documentation was a little better and some of the videos aren't up to date.

Verified User
Administrator in Information Technology
Government Administration Company, 1001-5000 employeesSysAid
- Routing rules view can't be customized (that I know of) and it lacks filters.
- Incidents have a sub-type, requests don't - I would prefer sub-type on both.
- User groups - some problems with synchronization (for years we had no problems, and in the last couple a few times).

Verified User
Director in Information Technology
Banking Company, 51-200 employeesLikelihood to Renew
Absolute
No score
No answers yet
No answers on this topic
SysAid
SysAid 8.7
Based on 3 answers
It is a product that has come to meet the expectations we had and exceeds them. It is very versatile, it has been a great help to us. We are very happy, we have been able to measure the attention, response times and satisfaction of the end-users.
Technical Support Engineer
Zona Franca CoyolConstruction, 11-50 employees
Usability
Absolute
Absolute 8.0
Based on 1 answer
Very simple to install. I would give it a 10 if the admin UI was easier to navigate.

Verified User
Administrator in Information Technology
Government Administration Company, 1001-5000 employeesSysAid
SysAid 8.3
Based on 20 answers
It is a very simple tool to use, the training required to implement it is minimal and it is also very simple for end users. There is a quick guide to configure and it was the only thing we used to configure the tool. The response of the users was good to the implementation because they did not feel that it was a big change that complicated the request of tasks by the IT department.
bachelor's degree
Specialty Steel Products, IncFurniture, 51-200 employees
Reliability and Availability
Absolute
No score
No answers yet
No answers on this topic
SysAid
SysAid 9.0
Based on 1 answer
It is always available and whenever need any maintenance, we receive an outage mail prior the outage

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesPerformance
Absolute
No score
No answers yet
No answers on this topic
SysAid
SysAid 10.0
Based on 1 answer
No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesSupport Rating
Absolute
Absolute 7.0
Based on 1 answer
I haven't talked to support besides trying to locate documentation and based on that experience, I give this score.

Verified User
Administrator in Information Technology
Government Administration Company, 1001-5000 employeesSysAid
SysAid 8.2
Based on 34 answers
I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.

Verified User
Team Lead in Information Technology
Construction Company, 501-1000 employeesImplementation Rating
Absolute
No score
No answers yet
No answers on this topic
SysAid
SysAid 8.0
Based on 1 answer
I am just a user so can't comment of implementation part.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesAlternatives Considered
Absolute
I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

Verified User
Professional in Information Technology
Government Administration Company, 1001-5000 employeesSysAid
ManageEngine was a pain to keep updated with new updates and releases at very short intervals. The way the software was managed and scripted was all from .bat files and was not extremely reliable and often caused our server to crash after an update and it would need to be restores from a VM snapshot and the update attempted again. It almost never went smooth, especially if you had to do multiple updates due to the quick release of different changes.
Systems Administrator
Polo Custom ProductsTextiles, 201-500 employees
Scalability
Absolute
No score
No answers yet
No answers on this topic
SysAid
SysAid 9.0
Based on 1 answer
This is very reliable and essential ticketing tool

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesReturn on Investment
Absolute
- Recovery of stolen assets.
- After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
- It deterred pawn shops from accepting our stolen machines.
Applications Analyst
Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees
SysAid
- We have never had a system in place to categorize and keep track of incoming requests, and SysAid had made this an easy transition.
- SysAid is one of the more affordable options when compared to other products in this space.
- SysAid was one application that we looked into that provided us the single pane of glass with all the needed features in one easy-to-use cloud-based application.
Global Information Technology Manager
EVAPCO, Inc.Consumer Goods, 1001-5000 employees
Screenshots
Pricing Details
Absolute
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Absolute Editions & Modules
—
Additional Pricing Details
—SysAid
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
SysAid Editions & Modules
Edition
SysAid | $1,2111 |
---|
- For First 500 Assets Per Year