What users are saying about
9 Ratings
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Top Rated
148 Ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

SysAid

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Top Rated
148 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    Absolute

    Feature Set Not Supported
    N/A
    8.5

    SysAid

    85%
    SysAid ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.9
    89%
    108 Ratings

    Expert directory

    N/A
    0 Ratings
    8.5
    85%
    86 Ratings

    Service restoration

    N/A
    0 Ratings
    8.2
    82%
    73 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.9
    89%
    102 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.9
    79%
    73 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.6
    86%
    86 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    ITSM asset management

    Absolute

    Feature Set Not Supported
    N/A
    8.4

    SysAid

    84%
    SysAid ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.7
    87%
    85 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.1
    81%
    89 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.6
    86%
    61 Ratings

    Change management

    Absolute

    Feature Set Not Supported
    N/A
    8.6

    SysAid

    86%
    SysAid ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.7
    87%
    76 Ratings

    Change calendar

    N/A
    0 Ratings
    8.5
    85%
    63 Ratings

    Service-level management

    N/A
    0 Ratings
    8.6
    86%
    78 Ratings

    Attribute Ratings

    • Absolute is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Absolute

    95%
    2 Ratings
    8.6

    SysAid

    86%
    110 Ratings

    Likelihood to Renew

    Absolute

    N/A
    0 Ratings
    9.2

    SysAid

    92%
    13 Ratings

    Usability

    Absolute

    N/A
    0 Ratings
    8.7

    SysAid

    87%
    39 Ratings

    Availability

    Absolute

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    4 Ratings

    Performance

    Absolute

    N/A
    0 Ratings
    9.3

    SysAid

    93%
    4 Ratings

    Support Rating

    Absolute

    N/A
    0 Ratings
    8.2

    SysAid

    82%
    50 Ratings

    In-Person Training

    Absolute

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Online Training

    Absolute

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Implementation Rating

    Absolute

    N/A
    0 Ratings
    8.4

    SysAid

    84%
    7 Ratings

    Contract Terms and Pricing Model

    Absolute

    N/A
    0 Ratings
    8.4

    SysAid

    84%
    13 Ratings

    Product Scalability

    Absolute

    N/A
    0 Ratings
    8.8

    SysAid

    88%
    4 Ratings

    Professional Services

    Absolute

    N/A
    0 Ratings
    8.8

    SysAid

    88%
    8 Ratings

    Likelihood to Recommend

    Absolute

    I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
    Anonymous | TrustRadius Reviewer

    SysAid

    SysAid can be very a powerful tool to keep your department organized and on top of incident responses. There are ledgers for every update and response time. Migrating end-users to SysAid can be very easy with voicemail to email or by email submissions or by having the end-user log into the self-service portal. It may be very overwhelming at first with the setup but a gamechanger for productivity.
    Drew Schmidt | TrustRadius Reviewer

    Pros

    Absolute

    • I tracked a stolen computer all the way to Africa from USA and disabled it.
    • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
    • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
    Stanley Dixon | TrustRadius Reviewer

    SysAid

    • Creation of tickets from various sources - desktop icon, function key, email, voicemail
    • Maintains company assets - location, purchase date, expiration of warranty, etc.
    • Catalogs hardware and software installed on each asset
    • Notifies the end-user of new Notes added and changes in ticket status
    Michael Reynolds | TrustRadius Reviewer

    Cons

    Absolute

    • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
    • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
    Anonymous | TrustRadius Reviewer

    SysAid

    • The ability to do backups from within the system
    • Ability to add more widgets on the Dashboard instead of the current limitation of 6 per Dashboard
    • Simplified integration of cloud services like Office 365 and Google Workspace
    • Mobile app for both iOS and Android
    Corus Mabulwana | TrustRadius Reviewer

    Pricing Details

    Absolute

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    SysAid

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    Free - $0

    Starting Price

    Likelihood to Renew

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 9.2
    Based on 13 answers
    We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs
    Masmi Mohamad | TrustRadius Reviewer

    Usability

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 8.7
    Based on 39 answers
    It is a very simple tool to use, the training required to implement it is minimal and it is also very simple for end users. There is a quick guide to configure and it was the only thing we used to configure the tool. The response of the users was good to the implementation because they did not feel that it was a big change that complicated the request of tasks by the IT department.
    Cesar Omar Ramirez Garcia | TrustRadius Reviewer

    Reliability and Availability

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 9.1
    Based on 4 answers
    Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
    Cesar Omar Ramirez Garcia | TrustRadius Reviewer

    Performance

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 9.3
    Based on 4 answers
    No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
    Anonymous | TrustRadius Reviewer

    Support Rating

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 8.2
    Based on 50 answers
    I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 9.1
    Based on 2 answers
    My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
    Tau Garo | TrustRadius Reviewer

    Online Training

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 9.1
    Based on 2 answers
    Training was well structure and delivered. Questions were thoroughly answered and any issues we had were provided with support and help.
    Tau Garo | TrustRadius Reviewer

    Implementation Rating

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 8.4
    Based on 7 answers
    In the initial stage we implement separate SysAid servers for head and branch offices. When we managed to link up our offices via point to point VPN, we manage to console them into one server. All the assets and devices on branch office were divert back to the server in head office
    Masmi Mohamad | TrustRadius Reviewer

    Alternatives Considered

    Absolute

    I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
    Anonymous | TrustRadius Reviewer

    SysAid

    SysAid is a better management tool when it comes to [the] help desk and user experience. You can create your own templates and apply [them] to the wide business. Asset Management is quite simple to set up and gives you a good overview [of] your assets. CMDB is something that SysAid has and the other tool does not have. We can track more than CMDB hardware, but we can keep a log of pieces of software we need to follow up on.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 8.4
    Based on 13 answers
    When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
    Juan Carlo Tirado | TrustRadius Reviewer

    Scalability

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 8.8
    Based on 4 answers
    Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
    Cesar Omar Ramirez Garcia | TrustRadius Reviewer

    Professional Services

    Absolute

    No score
    No answers yet
    No answers on this topic

    SysAid

    SysAid 8.8
    Based on 8 answers
    Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
    Dave Joseph | TrustRadius Reviewer

    Return on Investment

    Absolute

    • Recovery of stolen assets.
    • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
    • It deterred pawn shops from accepting our stolen machines.
    Stanley Dixon | TrustRadius Reviewer

    SysAid

    • Negative - having to contact support almost every time I want to do something, so that they can show me where/how to do it.
    • Positive - their support team is amazing and very quick, so when I do need them, I can usually get things done fast.
    • Workflows have added a level of support that we didn't know existed in a product and will be opening up a whole new world of processes we will benefit greatly from.
    Anonymous | TrustRadius Reviewer

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