Absolute vs SysAid | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 10 reviews and ratings

Score 6.3 out of 10

Based on 91 reviews and ratings

Feature Rating Comparison

Absolute

SysAid

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Absolute

SysAid

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Absolute

SysAid

Change requests repository

Change calendar

Service-level management

Pros

I tracked a stolen computer all the way to Africa from USA and disabled it.
I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.

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Applications Analyst

Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees

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Easy to create any service request
We can assign multiple tickets for same group at the same time
Easy to close the tickets as well as service request
Easy to use
No training required to use it; just two to three KTs are enough

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Cons

The admin UI is still not very user friendly, even with the updates that have taken place.
Wish the documentation was a little better and some of the videos aren't up to date.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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Routing rules view can't be customized (that I know of) and it lacks filters.
Incidents have a sub-type, requests don't - I would prefer sub-type on both.
User groups - some problems with synchronization (for years we had no problems, and in the last couple a few times).

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Verified User

Director in Information Technology

Banking Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

SysAid 8.7

Based on 3 answers

It is a product that has come to meet the expectations we had and exceeds them. It is very versatile, it has been a great help to us. We are very happy, we have been able to measure the attention, response times and satisfaction of the end-users.

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Technical Support Engineer

Zona Franca CoyolConstruction, 11-50 employees

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Usability

Absolute 8.0

Based on 1 answer

Very simple to install. I would give it a 10 if the admin UI was easier to navigate.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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SysAid 8.3

Based on 20 answers

It is a very simple tool to use, the training required to implement it is minimal and it is also very simple for end users. There is a quick guide to configure and it was the only thing we used to configure the tool. The response of the users was good to the implementation because they did not feel that it was a big change that complicated the request of tasks by the IT department.

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Cesar Omar Ramirez Garcia

bachelor's degree

Specialty Steel Products, IncFurniture, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

SysAid 9.0

Based on 1 answer

It is always available and whenever need any maintenance, we receive an outage mail prior the outage

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

SysAid 10.0

Based on 1 answer

No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Support Rating

Absolute 7.0

Based on 1 answer

I haven't talked to support besides trying to locate documentation and based on that experience, I give this score.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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SysAid 8.2

Based on 34 answers

I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.

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Verified User

Team Lead in Information Technology

Construction Company, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

SysAid 8.0

Based on 1 answer

I am just a user so can't comment of implementation part.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

View all 1 answers on this topic

Alternatives Considered

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

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Verified User

Professional in Information Technology

Government Administration Company, 1001-5000 employees

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ManageEngine was a pain to keep updated with new updates and releases at very short intervals. The way the software was managed and scripted was all from .bat files and was not extremely reliable and often caused our server to crash after an update and it would need to be restores from a VM snapshot and the update attempted again. It almost never went smooth, especially if you had to do multiple updates due to the quick release of different changes.

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Systems Administrator

Polo Custom ProductsTextiles, 201-500 employees

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Scalability

No score

No answers yet

No answers on this topic

SysAid 9.0

Based on 1 answer

This is very reliable and essential ticketing tool

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Return on Investment

Recovery of stolen assets.
After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
It deterred pawn shops from accepting our stolen machines.

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Applications Analyst

Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees

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We have never had a system in place to categorize and keep track of incoming requests, and SysAid had made this an easy transition.
SysAid is one of the more affordable options when compared to other products in this space.
SysAid was one application that we looked into that provided us the single pane of glass with all the needed features in one easy-to-use cloud-based application.

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Global Information Technology Manager

EVAPCO, Inc.Consumer Goods, 1001-5000 employees

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Screenshots

See All (6) Absolute Screenshots

See All (6) SysAid Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Absolute Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

SysAid Editions & Modules

Edition

SysAid	$1,211¹

For First 500 Assets Per Year

Additional Pricing Details

SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

Rating Summary

Absolute

SysAid

Absolute

SysAid

Absolute

SysAid

Absolute

SysAid

Absolute

SysAid

Absolute

SysAid

Absolute

SysAid

Absolute

SysAid

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