Likelihood to Recommend
For our organization, Absorb is a fantastic choice. We are able to offer comprehensive learning opportunities for users and to do so in a system that is user-friendly, attractive, modern, and robust in its reporting capabilities. The fact that Absorb has the capability to manage communication with users surrounding expiry dates and outstanding elements to be completed is life-changing for our team.
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SAP SuccessFactors works great for big companies, over 5 thousand employees to ballpark a number. For smaller businesses, I am not sure if the cost is worth it or ideal for them. Succession tracking is a great experience. I have a need to ease the tracking of performance for operators in the system, and based on SAP SuccessFactors' design, I am not able to accommodate a very antic and classic performance appraisal approach.
Read full review Pros Usability - Both the User and Admin Experience is so simple and intuitive. The admin tools are clearly defined and laid out, yet the functionality makes it still powerful. Integration - We used the Scheduled Data Imports and Exports to connect with our HRIS tool. After the initial configuration, it has worked reliably and gives me all the custom data I need to make assignments and reporting a breeze. Design - I know it's covered a little bit in the Usability above, but the site just looks fantastic. There are a lot of options to customize and fit your branding requirements and all of the thumbnails/posters/billboards/etc give a very visual and appealing look to the LMS. Much better than I've seen in other products. Read full review Streamlined access to HR data which can be used for deriving insights using SAP Analytics Cloud End to end and seamless integration with SAP eco system and integration with other Microsoft solutions Great learning experience for employees on SAP SuccessFactors platform Read full review Cons The manager experience needs further development, including how access the manager experience from the user experience There needs to be an easier search feature to find a course without having to use the filter option. There seems to be a slight delay when completing a course before it shows as completed in the transcript. Read full review The whole software is not user friendly from and admin side. A lot of our problems have stemmed from our implementation partner not having the knowledge and experience we needed. Updates to the system have been made and it’s affected too many entities in our learning module. Settings to previous uploads needed to be changed, the previous settings applied did not work the same, etc. constant updates are needed. Read full review Likelihood to Renew
We have no plans to move away from Absorb at this time. It has all of the functionality we are looking for in a learning management system and we have a lot of info stored in our LMS system for trainings including all of our current and past employee transcripts. It is also getting easier to manager with being able to connect the LMS to ADP to update employee reporting/department/location/etc. We don't have a need or reason to move away from Absorb at this time.
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We have put a vast amount of time and effort into our installation- and there is more work to be done, but the system has a lot of benefits that we plan to maximize and optimize in order to generate the greatest value for everyone involved
Read full review Usability
It's a great place to house our trainings and keep things interesting for our associates.
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SSFF is very user friendly and intuitive even for a non tech employee. Also, there´s a complete database and community where we can find solution to common and uncommon issues
Read full review Reliability and Availability
Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
Read full review Performance
The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
Read full review Support Rating
We cannot speak highly enough for the Elite Support service. Having a dedicated partner to help us through multiple projects, multiple upgrades, and multiple custom configurations has been absolutely key. Our CSM really has been like an extra team member and we know we can rely on him for anything we need. His product expertise and friendly professionalism is unrivaled!
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SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
Read full review In-Person Training
The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
Read full review Online Training
I meet and do training with my absorb support every week. and I have all my questions answered! it's great
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We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
Read full review Implementation Rating
As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
Read full review Alternatives Considered
We were very disappointed with D2L and Workday's ability to customize what or how content is shown to users. The platforms can be robust but the onboarding time for new administrators is much longer than Absorb. Workday's current offering (2023) for external learners is unacceptable for our use case and much more manual then Absorb's solutions. Workday does not have the ability to create engaging content or notifications to the user and the UI is pulled directly from the HCM with very little flexibility between the modules on look, feel or layout. While
was good for external users and monetization, it also lacked flexibility for multiple different demographics.
while having a good mobile presence and quick turnaround for course creation, it's offerings for other engagement factors fell short of Absorb.
can be a great LMS, but all of the features require you to plan and (potentially)code your requirements into the platform. This required time that we didn't have and to administrate the platform required additional personnel and resources for any changes we wanted to have after go live. We didn't have the time nor other organization resources available when launching so it couldn't be considered.
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The recruiting module is much more user friendly than our prior system that was
had to many actions that required the recruiters to go from one system to another. We tracked that there were 117 steps that the recruiter had to make from beginning of req to its completion.
Read full review Contract Terms and Pricing Model
I dont be part in te contract
Read full review Scalability
The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
Read full review Professional Services
We did use this service to do analysis of the solution being implemented. It was a good check point during the project to see if everything is going as planned.
Read full review Return on Investment Course enrollments and completions have increased by 500% since implementation Employee visits to our learning centre have increased by 300% since implementation Cost saving from a time perspective as we can automate a lot of the admin work we used to do. Pre Absorb we had about 3 or 4 e-learnings that were available. We now have over 100 that are accessible to all employees Ability to seamlessly integrate with Workday and Udemy allowing all learning to be in one place, people data to be imported from WD, and very comprehensive reporting Read full review As my project was using SAP ECC system for ERP, SuccessFactors was well integrated with the overall project as a whole due to its compatibility being a SAP product. As I have have highlighted multiple time, using SAP Analytics Cloud, we built multiple reports with help of the analytics team that presented detailed visualizations of the available HCM data Read full review ScreenShots SAP SuccessFactors Screenshots