What users are saying about
17 Ratings
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Top Rated
456 Ratings
17 Ratings
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Score 6 out of 100

Cisco Jabber

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Top Rated
456 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Abstract ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.8

Abstract

78%
6.5

Cisco Jabber

65%
Cisco Jabber ranks higher in 5/7 features

Workflow Automation

7.6
76%
2 Ratings
6.0
60%
17 Ratings

Mobile Access

7.0
70%
3 Ratings
8.1
81%
127 Ratings

Search

8.9
89%
3 Ratings
7.3
73%
116 Ratings

Task Management

N/A
0 Ratings
7.3
73%
73 Ratings

Gantt Charts

N/A
0 Ratings
5.7
57%
10 Ratings

Scheduling

N/A
0 Ratings
7.0
70%
83 Ratings

Visual planning tools

N/A
0 Ratings
4.1
41%
17 Ratings

Communication

8.7

Abstract

87%
6.1

Cisco Jabber

61%
Abstract ranks higher in 4/8 features

Chat

10.0
100%
2 Ratings
8.8
88%
156 Ratings

Notifications

9.1
91%
4 Ratings
8.4
84%
156 Ratings

Discussions

8.0
80%
4 Ratings
7.8
78%
134 Ratings

Internal knowledgebase

7.6
76%
2 Ratings
5.3
53%
20 Ratings

Surveys

N/A
0 Ratings
4.9
49%
15 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
4.0
40%
12 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
2.0
20%
12 Ratings

Integrates with Outlook

N/A
0 Ratings
7.9
79%
58 Ratings

File Sharing & Management

8.1

Abstract

81%
6.7

Cisco Jabber

67%
Abstract ranks higher in 4/8 features

Versioning

10.0
100%
4 Ratings
7.6
76%
73 Ratings

Document collaboration

8.5
85%
3 Ratings
7.5
75%
92 Ratings

Access control

6.2
62%
4 Ratings
6.8
68%
31 Ratings

Advanced security features

6.8
68%
2 Ratings
6.7
67%
33 Ratings

Device sync

9.1
91%
3 Ratings
5.7
57%
22 Ratings

Video files

N/A
0 Ratings
7.0
70%
106 Ratings

Audio files

N/A
0 Ratings
7.6
76%
111 Ratings

Integrates with Google Drive

N/A
0 Ratings
5.0
50%
10 Ratings

Attribute Ratings

  • Abstract is rated higher in 1 area: Support Rating
  • Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

2.3

Abstract

23%
4 Ratings
8.1

Cisco Jabber

81%
164 Ratings

Likelihood to Renew

Abstract

N/A
0 Ratings
5.6

Cisco Jabber

56%
6 Ratings

Usability

7.0

Abstract

70%
1 Rating
9.0

Cisco Jabber

90%
8 Ratings

Support Rating

8.7

Abstract

87%
7 Ratings
7.9

Cisco Jabber

79%
24 Ratings

Likelihood to Recommend

Abstract

  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Read full review

Cisco

Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
Read full review

Pros

Abstract

  • Versioning for desginers
  • Collaboration between team members
Read full review

Cisco

  • The ability to expand & collapse contact groups is great for handling multiple project teams and chat clutter reduction.
  • Tags placed under each contact name that display their status availability help us determine whether everyone in a project team is online & ready to enter a meeting.
  • Stable, crystal clear audio & video quality amid calls & online meetings.
  • Mobile & desktop availability for on-the-go communication with project teams.
Read full review

Cons

Abstract

  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Read full review

Cisco

  • It isn't a common enough platform among external users to effectively get used out of all available features such as videoconferencing.
  • It does not have some functionality that Microsoft Teams does, including meeting scheduling and attendance tracking. It is primarily a VoIP software solution.
  • It does not appear to have cross-functionality with other common platforms such as Microsoft Teams or Zoom. It would be convenient if one could use Cisco Jabber to contact an external stakeholder that uses a different platform while retaining full functionality.
Read full review

Pricing Details

Abstract

Starting Price

Editions & Modules

Abstract editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cisco Jabber

    Starting Price

    $50 Per License

    Editions & Modules

    Cisco Jabber editions and modules pricing
    EditionModules
    Jabber for Desktop$50.001

    Footnotes

    1. Per License

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Abstract

    No answers on this topic

    Cisco

    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Read full review

    Usability

    Abstract

    Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
    Read full review

    Cisco

    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Read full review

    Support Rating

    Abstract

    Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
    Read full review

    Cisco

    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Read full review

    Alternatives Considered

    Abstract

    I purchased and administer Abstract. It was requested by our design department who evaluated it.
    Read full review

    Cisco

    Cisco Jabber by itself lacks the features other collaboration tools have. The main functions of the application such as calling/answering calls, chatting, work great. However, it does not really allow for working collaboratively compared to applications such as Microsoft Teams. My honest suggestion is to build Jabber and Webex features in one application since both applications serve the same purpose, working with other colleagues.
    Read full review

    Return on Investment

    Abstract

    • Single source of truth for the team.
    • Could quickly get expensive with corporate accounts.
    Read full review

    Cisco

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Read full review

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