What users are saying about
7 Ratings
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Top Rated
359 Ratings
7 Ratings
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Score 5.8 out of 100

Cisco Jabber

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Top Rated
359 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Abstract

  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Anonymous | TrustRadius Reviewer

Cisco Jabber

Having used several other products from other vendors, I am not aware of any that even come close to Cisco Jabber's features. That is especially the case if you are using Cisco IP Phones like our company does. In addition, Cisco Jabber can help you implement a cost-effective hybrid network model. You can easily let Cisco Jabber users communicate with other Cisco users on actual phones via the extension numbers if you don't require all users to have phones.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Abstract
7.7
Cisco Jabber
6.7
Workflow Automation
Abstract
7.5
Cisco Jabber
6.0
Mobile Access
Abstract
7.0
Cisco Jabber
8.3
Search
Abstract
8.6
Cisco Jabber
8.3
Task Management
Abstract
Cisco Jabber
7.8
Gantt Charts
Abstract
Cisco Jabber
5.3
Scheduling
Abstract
Cisco Jabber
7.1
Visual planning tools
Abstract
Cisco Jabber
4.1

Communication

Abstract
8.7
Cisco Jabber
6.3
Chat
Abstract
10.0
Cisco Jabber
8.8
Notifications
Abstract
9.2
Cisco Jabber
8.5
Discussions
Abstract
8.0
Cisco Jabber
7.7
Internal knowledgebase
Abstract
7.5
Cisco Jabber
5.6
Surveys
Abstract
Cisco Jabber
5.8
Integrates with GoToMeeting
Abstract
Cisco Jabber
4.2
Integrates with Gmail and Google Hangouts
Abstract
Cisco Jabber
2.1
Integrates with Outlook
Abstract
Cisco Jabber
7.5

File Sharing & Management

Abstract
8.1
Cisco Jabber
6.9
Versioning
Abstract
10.0
Cisco Jabber
7.3
Document collaboration
Abstract
8.4
Cisco Jabber
7.4
Access control
Abstract
7.0
Cisco Jabber
7.3
Advanced security features
Abstract
6.1
Cisco Jabber
7.2
Device sync
Abstract
9.1
Cisco Jabber
6.1
Video files
Abstract
Cisco Jabber
7.3
Audio files
Abstract
Cisco Jabber
7.6
Integrates with Google Drive
Abstract
Cisco Jabber
5.0

Pros

Abstract

  • Versioning for desginers
  • Collaboration between team members
Christopher Fritz | TrustRadius Reviewer

Cisco Jabber

  • This tool is password protected which keeps us safe and secure from all threats and problems and I really like this.
  • I find their customer support to be very thorough and helpful.
  • Now it has also become quite easy to create groups and even message people with two choices of either doing it personally or announcing it in a group.
  • The desktop sharing feature present in the product helps us in times when we get stuck somewhere and need any advice from seniors.
  • The alert feature is also very good because now you can message a person when they are unavailable.
Alan sheiner | TrustRadius Reviewer

Cons

Abstract

  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Calls aren't directly Synced with the actual Cisco Phone. E.g. when the Cisco Jabber is not running, and I start making calls using the actual phone, then I run Cisco Jabber, the call history is not reflected back to Cisco Jabber. This may require additional setup from our end but I cannot confirm.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Abstract

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

Abstract

Abstract 7.0
Based on 1 answer
Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.9
Based on 7 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

Abstract

Abstract 8.3
Based on 5 answers
Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.3
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

Abstract

I purchased and administer Abstract. It was requested by our design department who evaluated it.
Christopher Fritz | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

Return on Investment

Abstract

  • Single source of truth for the team.
  • Could quickly get expensive with corporate accounts.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Pricing Details

Abstract

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Abstract Editions & Modules

Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Abstract
5.4
Cisco Jabber
8.6

Likelihood to Renew

Abstract
Cisco Jabber
10.0

Usability

Abstract
7.0
Cisco Jabber
9.9

Support Rating

Abstract
8.3
Cisco Jabber
8.3

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