Abstract vs. Diligent Boards

• Large teams with dedicated design operations support
• UX managers that want a facilitated workflow for their teams
• Disciplined teams of individual contributors that want to adopt a process in their UI workflow
• Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
• If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
• If you're managing multiple pattern libraries

Incentivized

Diligent is pricey, so it is suitable for large-size organizations with sufficient funding. Universities and colleges would be good clients. Diligent is not suitable for small organizations or not-for-profit organizations due to the pricing. There are other options to distribute and share documents, such as Google format, so I think pricing is the key to expand the market for Diligent.

Incentivized

• Versioning for desginers
• Collaboration between team members

Incentivized

• It is easy and intuitive both from an administrator perspective and a user perspective
• Good tool, very easy to use with a large space that allows me to store my files such as my videos, my photos and many other documents and folders
• I like that everything I need is a click away. Its very user friendly for my Board.

Incentivized

• Asset exports are not as great as Zeplin and others.
• Filtering within files.

Incentivized

• I am using one click, it would be nice to see what board members see
• I mentioned before I would like to be able to sort documents by various parameters like importance, date, type
• Talking to other assistance i find that everyone knows something different about quicker ways to load, maybe a weekly/monthly tip would be beneficial.

Incentivized

Because it is a great product--safe, secure and reliable. If it ain't broke, don't fix it!!

Incentivized

Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.

Incentivized

It is very easy to use

Incentivized

Great service!

Quick service, specially on loading.

Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.

Incentivized

As previously stated, I applaud how effective the customer service team was during the onboarding process. They communicated effectively and offered around-the-clock assistance. The training sessions are also useful and allow you to learn at your own pace. They are also willing to set up time to discuss any concerns.

Incentivized

The training was executed through a Deligent meber.

I think our Diligent Boards implementation went well

Incentivized

I purchased and administer Abstract. It was requested by our design department who evaluated it.

Incentivized

Diligent Boards provides a number of capabilities ranging from security to arranging meetings to distribution of board meeting materials. Although other products also have these capabilities but I would say security is at next level for Diligent Boards which makes it suitable for my organisation. Customer support resolved queries quite soon and they are quite knowledgeable.

Incentivized

It is really worth it.

• Single source of truth for the team.
• Could quickly get expensive with corporate accounts.

Incentivized

• Market leading and used by some Board members already at other organizations
• I like that our documents are stored in a secure place and are easily accessible for the users
• I use the software on a PC and most of our users use the software on an iPad. My only criticism would be that i do have concerns of how documents we upload on a PC may appear visually on the users iPads.

Incentivized