Abstract vs. Diligent Boards

• Large teams with dedicated design operations support
• UX managers that want a facilitated workflow for their teams
• Disciplined teams of individual contributors that want to adopt a process in their UI workflow
• Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
• If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
• If you're managing multiple pattern libraries

Incentivized

I find that Diligent Boards is extremely user-friendly and the functions are advanced and appropriate in our circumstances. Being able to restrict access to certain members of papers within a book is very beneficial. I also think having the Web version is an asset as I know from our Users that this is advantageous, especially when their device is updated and they have forgotten their password to be able to download the app

Incentivized

• Versioning for desginers
• Collaboration between team members

Incentivized

• Easy end-user interface - for boards with maybe less technological experience, the format was very user friendly.
• Facsimile signature - eliminates trying to coordinate schedules to obtain signatures to written consents.
• Customer Service - Diligent Boards trained employees, not a call center, available 24/7.

Incentivized

• Asset exports are not as great as Zeplin and others.
• Filtering within files.

Incentivized

• Formatting in the questionnaire needs improvement. I end up with different fonts and sizes for some reason. Wish there was a way to universally change the font. It's tedious going into each question individually.
• Sub questions and making questions contingent is a bit clunky. Could use some improvement

Incentivized

The cost will be a key factor when we look to renew or not with Diligent Boards

Incentivized

Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.

Incentivized

Would appreciate all functionality to be in one place and not have to use OneClick.

Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.

Incentivized

They do look to set themselves apart in their customer service, and they have succeeded. While having every board and user set up via customer service is a mild annoyance, their turnaround time is excellent. I generally deal with a single point of contact when I contact them, which is top-quality support.

Incentivized

I think our Diligent Boards implementation went well

Incentivized

I purchased and administer Abstract. It was requested by our design department who evaluated it.

Incentivized

This was a product recommended to use by a trusted network contact. We did not look at any other systems for this kind of software. Once we evaluated its capabilities, it was evident that it met our needs. We implemented based on that work without looking at alternatives in the market in this instance.

Incentivized

• Single source of truth for the team.
• Could quickly get expensive with corporate accounts.

Incentivized

• Positive: Provides a better understanding of multi-department production
• Positive: Changes in finances & profitability are easily seen
• Positive: Easy to use and allows for easy to understand

Incentivized