What users are saying about
5 Ratings
17 Ratings
5 Ratings
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Score 8.5 out of 100
17 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Abstract

Our design department is indeed very happy with Abstract to solve their issues with regard to versioning and collaboration, etc. The admin side of the program is not that great. It's easy and simple, however, it would be nice to limit access more easily and maybe even link Abstract with our directory. The flexibility for accessing the work designers do can't be beaten!
Christopher Fritz | TrustRadius Reviewer

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Abstract
7.5
Front
7.0
Workflow Automation
Abstract
7.5
Front
8.9
Mobile Access
Abstract
7.0
Front
8.8
Search
Abstract
8.0
Front
8.4
Task Management
Abstract
Front
7.0
Gantt Charts
Abstract
Front
5.0
Scheduling
Abstract
Front
6.0
Visual planning tools
Abstract
Front
5.0

Communication

Abstract
8.7
Front
7.8
Chat
Abstract
10.0
Front
8.0
Notifications
Abstract
9.3
Front
7.8
Discussions
Abstract
8.0
Front
6.0
Internal knowledgebase
Abstract
7.5
Front
Integrates with Gmail and Google Hangouts
Abstract
Front
8.7
Integrates with Outlook
Abstract
Front
8.6

File Sharing & Management

Abstract
7.9
Front
8.8
Versioning
Abstract
10.0
Front
Document collaboration
Abstract
8.3
Front
Access control
Abstract
8.0
Front
9.0
Advanced security features
Abstract
4.0
Front
Device sync
Abstract
9.0
Front
9.5
Video files
Abstract
Front
8.7
Audio files
Abstract
Front
9.0
Integrates with Google Drive
Abstract
Front
7.9

Pros

Abstract

  • Branch management for design files.
  • Good collaborative features like comments and sharing.
Anonymous | TrustRadius Reviewer

Front

  • Assigning emails across a number of users.
  • Rules that allow for emails to be filtered and assigned automatically.
  • Shows the flow of a conversation well, with comments and tags in the timeline.
Tom Davies | TrustRadius Reviewer

Cons

Abstract

  • Frequent bugs between Abstract and Sketch.
  • Takes a lot of processing power and battery.
Anonymous | TrustRadius Reviewer

Front

  • I wish that my first email in the inbox would not be marked as read when I open front. I always have to mark it unread before moving on to whatever task I opened front to do.
Anonymous | TrustRadius Reviewer

Usability

Abstract

No score
No answers yet
No answers on this topic

Front

Front 9.0
Based on 1 answer
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
Anonymous | TrustRadius Reviewer

Support Rating

Abstract

Abstract 7.8
Based on 4 answers
Customer support seems to be fast at responding. We haven't had issues yet at least
Christopher Fritz | TrustRadius Reviewer

Front

Front 9.0
Based on 5 answers
Front support has always been very responsive and quick to resolve issues. They are also great at proactively communicating about any systems failures they are working on.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Abstract

There are very few tools that compete with Abstract right now. I would say none of them are even close to this yet.
Anonymous | TrustRadius Reviewer

Front

Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk. For example, the HappyFox multi-brand solution breaks down when it comes to FAQ setup -- the setup is extremely cumbersome and not worth the effort. The other area to watch out is with mobile support. Zendesk offers a clean and intuitive design on any device automatically out-of-the-box. Others, like Cayzu, are solid, but lack mobile support at this level -- probably a deal-breaker for most.We started using Front before we realized how important a live, robust FAQ resource would be for each site that we support. As we've learned firsthand, it would have been much better to integrate these features from the outset -- and hence we should have chosen something other than Front. If you are just supporting your customers with a single email address and don't have an extensive FAQ or knowledgebase, then Front could be a great option for you.
Anonymous | TrustRadius Reviewer

Return on Investment

Abstract

  • Saves time on file management
  • Keeps old, archived work
Anonymous | TrustRadius Reviewer

Front

  • Allows us to better organize incoming leads. Huge ROI there.
  • The cost per user, definitely limits the impact we actually would have wanted, had we been able to purchase more users.
  • Takes some time to get organized and stay organized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Abstract

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Abstract Editions & Modules

Additional Pricing Details

Front

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Front Editions & Modules

Edition
Starter$91
Enterprise$791
Plus$241
Prime$491
  1. per user/month
Additional Pricing Details

Rating Summary

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