Abstract vs. Fuze

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Abstract
Score 4.2 out of 10
N/A
Abstract, from the company of the same name headquartered in San Francisco, offers a collaboration tool for developers and others, featuring a version controlled master file set and approval workflow.N/A
Fuze
Score 6.3 out of 10
Enterprise companies (1,001+ employees)
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
Pricing
AbstractFuze
Editions & Modules
No answers on this topic
US Outbound
$0.02
Per Minute
Fuze Meetings
$15
Per User/Per Month
Offerings
Pricing Offerings
AbstractFuze
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
AbstractFuze
Project Management
Comparison of Project Management features of Product A and Product B
Abstract
3.4
5 Ratings
79% below category average
Fuze
-
Ratings
Task Management3.01 Ratings00 Ratings
Gantt Charts3.01 Ratings00 Ratings
Scheduling3.01 Ratings00 Ratings
Workflow Automation6.03 Ratings00 Ratings
Mobile Access5.04 Ratings00 Ratings
Search1.04 Ratings00 Ratings
Visual planning tools3.01 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Abstract
7.1
5 Ratings
12% below category average
Fuze
-
Ratings
Chat10.02 Ratings00 Ratings
Notifications7.05 Ratings00 Ratings
Discussions7.05 Ratings00 Ratings
Surveys4.01 Ratings00 Ratings
Internal knowledgebase7.62 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Abstract
7.2
5 Ratings
12% below category average
Fuze
-
Ratings
Versioning8.05 Ratings00 Ratings
Document collaboration6.04 Ratings00 Ratings
Access control6.05 Ratings00 Ratings
Advanced security features6.92 Ratings00 Ratings
Device sync9.13 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Abstract
-
Ratings
Fuze
5.7
111 Ratings
34% below category average
Hosted PBX00 Ratings5.278 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.173 Ratings
User templates00 Ratings5.160 Ratings
Call reports00 Ratings6.392 Ratings
Directory of employee names00 Ratings5.6107 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Abstract
-
Ratings
Fuze
6.7
107 Ratings
22% below category average
Answering rules00 Ratings7.099 Ratings
Call recording00 Ratings6.289 Ratings
Call park00 Ratings7.173 Ratings
Message alerts00 Ratings6.393 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Abstract
-
Ratings
Fuze
7.2
91 Ratings
12% below category average
Video conferencing00 Ratings7.277 Ratings
Audio conferencing00 Ratings7.390 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Abstract
-
Ratings
Fuze
8.0
103 Ratings
1% below category average
Mobile app for iOS00 Ratings8.094 Ratings
Mobile app for Android00 Ratings8.077 Ratings
Best Alternatives
AbstractFuze
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AbstractFuze
Likelihood to Recommend
3.0
(5 ratings)
6.4
(116 ratings)
Likelihood to Renew
1.0
(1 ratings)
7.7
(20 ratings)
Usability
7.0
(1 ratings)
7.1
(12 ratings)
Availability
-
(0 ratings)
8.9
(3 ratings)
Performance
-
(0 ratings)
8.0
(3 ratings)
Support Rating
8.8
(4 ratings)
7.4
(88 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
9.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(111 ratings)
Configurability
-
(0 ratings)
8.7
(3 ratings)
Ease of integration
-
(0 ratings)
8.0
(3 ratings)
Product Scalability
-
(0 ratings)
7.8
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.6
(3 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(3 ratings)
User Testimonials
AbstractFuze
Likelihood to Recommend
Abstract
  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Read full review
Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
Read full review
Pros
Abstract
  • Versioning for desginers
  • Collaboration between team members
Read full review
Fuze
  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Read full review
Cons
Abstract
  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Read full review
Fuze
  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
Read full review
Likelihood to Renew
Abstract
as already explained this software only does branching... the rest is really poor and basic
Read full review
Fuze
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
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Usability
Abstract
Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
Read full review
Fuze
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
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Reliability and Availability
Abstract
No answers on this topic
Fuze
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
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Performance
Abstract
No answers on this topic
Fuze
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
Read full review
Support Rating
Abstract
Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
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Fuze
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
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In-Person Training
Abstract
No answers on this topic
Fuze
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
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Online Training
Abstract
No answers on this topic
Fuze
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
Read full review
Implementation Rating
Abstract
No answers on this topic
Fuze
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
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Alternatives Considered
Abstract
I purchased and administer Abstract. It was requested by our design department who evaluated it.
Read full review
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
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Scalability
Abstract
No answers on this topic
Fuze
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
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Return on Investment
Abstract
  • Single source of truth for the team.
  • Could quickly get expensive with corporate accounts.
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Fuze
  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Read full review
ScreenShots