What users are saying about
17 Ratings
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Top Rated
196 Ratings
17 Ratings
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Score 6 out of 100

Fuze

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Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    Abstract

    78%

    Fuze

    Feature Set Not Supported
    N/A
    Abstract ranks higher in 3/3 features

    Workflow Automation

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Search

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    Communication

    8.7

    Abstract

    87%

    Fuze

    Feature Set Not Supported
    N/A
    Abstract ranks higher in 4/4 features

    Chat

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Notifications

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Abstract

    81%

    Fuze

    Feature Set Not Supported
    N/A
    Abstract ranks higher in 5/5 features

    Versioning

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Access control

    6.2
    62%
    4 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    2 Ratings
    N/A
    0 Ratings

    Device sync

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Abstract

    Feature Set Not Supported
    N/A
    7.3

    Fuze

    73%
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.1
    71%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.4
    74%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    106 Ratings

    Call Management

    Abstract

    Feature Set Not Supported
    N/A
    7.5

    Fuze

    75%
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.6
    76%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Abstract

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Abstract

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.2
    82%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Abstract is rated higher in 1 area: Support Rating
    • Fuze is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    2.2

    Abstract

    22%
    4 Ratings
    7.4

    Fuze

    74%
    115 Ratings

    Likelihood to Renew

    Abstract

    N/A
    0 Ratings
    7.2

    Fuze

    72%
    20 Ratings

    Usability

    7.0

    Abstract

    70%
    1 Rating
    7.4

    Fuze

    74%
    12 Ratings

    Availability

    Abstract

    N/A
    0 Ratings
    8.8

    Fuze

    88%
    4 Ratings

    Performance

    Abstract

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    8.7

    Abstract

    87%
    7 Ratings
    7.1

    Fuze

    71%
    161 Ratings

    In-Person Training

    Abstract

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    Abstract

    N/A
    0 Ratings
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    Abstract

    N/A
    0 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Configurability

    Abstract

    N/A
    0 Ratings
    8.5

    Fuze

    85%
    3 Ratings

    Ease of integration

    Abstract

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    3 Ratings

    Product Scalability

    Abstract

    N/A
    0 Ratings
    7.7

    Fuze

    77%
    3 Ratings

    Vendor post-sale

    Abstract

    N/A
    0 Ratings
    8.3

    Fuze

    83%
    3 Ratings

    Vendor pre-sale

    Abstract

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    3 Ratings

    Likelihood to Recommend

    Abstract

    • Large teams with dedicated design operations support
    • UX managers that want a facilitated workflow for their teams
    • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
    • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
    • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
    • If you're managing multiple pattern libraries
    Read full review

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Read full review

    Pros

    Abstract

    • Versioning for desginers
    • Collaboration between team members
    Read full review

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Read full review

    Cons

    Abstract

    • Asset exports are not as great as Zeplin and others.
    • Filtering within files.
    Read full review

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Read full review

    Pricing Details

    Abstract

    Starting Price

    Editions & Modules

    Abstract editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Fuze

      Starting Price

      $15 per month

      Editions & Modules

      Fuze editions and modules pricing
      EditionModules
      US Outbound$0.021
      Fuze Meetings152

      Footnotes

      1. Per Minute
      2. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      https://www.fuze.com/fuze-plans

      Likelihood to Renew

      Abstract

      No answers on this topic

      Fuze

      Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
      Read full review

      Usability

      Abstract

      Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
      Read full review

      Fuze

      Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
      Read full review

      Reliability and Availability

      Abstract

      No answers on this topic

      Fuze

      We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
      Read full review

      Performance

      Abstract

      No answers on this topic

      Fuze

      Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
      Read full review

      Support Rating

      Abstract

      Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
      Read full review

      Fuze

      Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
      Read full review

      In-Person Training

      Abstract

      No answers on this topic

      Fuze

      At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
      Read full review

      Online Training

      Abstract

      No answers on this topic

      Fuze

      Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
      Read full review

      Implementation Rating

      Abstract

      No answers on this topic

      Fuze

      Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
      Read full review

      Alternatives Considered

      Abstract

      I purchased and administer Abstract. It was requested by our design department who evaluated it.
      Read full review

      Fuze

      Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
      Read full review

      Scalability

      Abstract

      No answers on this topic

      Fuze

      Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
      Read full review

      Return on Investment

      Abstract

      • Single source of truth for the team.
      • Could quickly get expensive with corporate accounts.
      Read full review

      Fuze

      • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
      • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
      Read full review

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