Abstract vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Abstract
Score 4.5 out of 10
N/A
Abstract, from the company of the same name headquartered in San Francisco, offers a collaboration tool for developers and others, featuring a version controlled master file set and approval workflow.N/A
Help Lightning
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$580
per user, per year
Pricing
AbstractHelp Lightning
Editions & Modules
No answers on this topic
Enterprise
$580
per user, per year
Offerings
Pricing Offerings
AbstractHelp Lightning
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWe offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
AbstractHelp Lightning
Top Pros
Top Cons
Features
AbstractHelp Lightning
Project Management
Comparison of Project Management features of Product A and Product B
Abstract
3.4
5 Ratings
79% below category average
Help Lightning
-
Ratings
Task Management3.01 Ratings00 Ratings
Gantt Charts3.01 Ratings00 Ratings
Scheduling3.01 Ratings00 Ratings
Workflow Automation6.03 Ratings00 Ratings
Mobile Access5.04 Ratings00 Ratings
Search1.04 Ratings00 Ratings
Visual planning tools3.01 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Abstract
7.1
5 Ratings
12% below category average
Help Lightning
-
Ratings
Chat10.02 Ratings00 Ratings
Notifications7.05 Ratings00 Ratings
Discussions7.05 Ratings00 Ratings
Surveys4.01 Ratings00 Ratings
Internal knowledgebase7.62 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Abstract
7.2
5 Ratings
12% below category average
Help Lightning
-
Ratings
Versioning8.05 Ratings00 Ratings
Document collaboration6.04 Ratings00 Ratings
Access control6.05 Ratings00 Ratings
Advanced security features6.92 Ratings00 Ratings
Device sync9.13 Ratings00 Ratings
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AbstractHelp Lightning
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User Ratings
AbstractHelp Lightning
Likelihood to Recommend
3.0
(5 ratings)
10.0
(1 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
AbstractHelp Lightning
Likelihood to Recommend
Abstract
  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Read full review
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
Abstract
  • Versioning for desginers
  • Collaboration between team members
Read full review
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Read full review
Cons
Abstract
  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Read full review
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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Likelihood to Renew
Abstract
as already explained this software only does branching... the rest is really poor and basic
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Help Lightning
No answers on this topic
Usability
Abstract
Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
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Help Lightning
No answers on this topic
Support Rating
Abstract
Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
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Help Lightning
No answers on this topic
Alternatives Considered
Abstract
I purchased and administer Abstract. It was requested by our design department who evaluated it.
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Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
Abstract
  • Single source of truth for the team.
  • Could quickly get expensive with corporate accounts.
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Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Our AR-enabled remote assistance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Tour experts can be made available to work virtually side-by-side with anyone, anywhere in the world.Screenshot of Are we support your ability to solve problems evolving complex and critical equipment.