Abstract vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Abstract
Score 6.2 out of 10
N/A
Abstract, from the company of the same name headquartered in San Francisco, offers a collaboration tool for developers and others, featuring a version controlled master file set and approval workflow.N/A
Verint Community
Score 9.2 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
AbstractVerint Community
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AbstractVerint Community
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
AbstractVerint Community
Project Management
Comparison of Project Management features of Product A and Product B
Abstract
7.8
4 Ratings
Verint Community
-
Ratings
Workflow Automation7.62 Ratings00 Ratings
Mobile Access7.03 Ratings00 Ratings
Search8.93 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Abstract
8.7
4 Ratings
Verint Community
-
Ratings
Chat10.02 Ratings00 Ratings
Notifications9.04 Ratings00 Ratings
Discussions8.04 Ratings00 Ratings
Internal knowledgebase7.62 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Abstract
8.1
4 Ratings
Verint Community
-
Ratings
Versioning10.04 Ratings00 Ratings
Document collaboration8.53 Ratings00 Ratings
Access control6.24 Ratings00 Ratings
Advanced security features6.92 Ratings00 Ratings
Device sync9.13 Ratings00 Ratings
User Ratings
AbstractVerint Community
Likelihood to Recommend
2.1
(4 ratings)
7.3
(13 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
7.0
(1 ratings)
8.7
(5 ratings)
Support Rating
8.7
(7 ratings)
8.3
(5 ratings)
User Testimonials
AbstractVerint Community
Likelihood to Recommend
Abstract
  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
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Verint
Verint Community (Telligent) is extremely useful if you are goal is to expand your regular business by creating high engagement and creating word of mouth to have more conversions but it is not good to use it like a social media platform as there is a lot to improve that department.
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Pros
Abstract
  • Versioning for desginers
  • Collaboration between team members
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Verint
  • Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering.
  • Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable.
  • Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value.
  • Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility.
  • Integrations - The platform API is robust and well documented, so you can integrate the site any way you want into your existing systems if you have the proper knowledge.
  • Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when.
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Cons
Abstract
  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
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Verint
  • The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
  • The design of some of the widgets could be improved and made consistent across application types.
  • You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
  • The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
  • The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
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Likelihood to Renew
Abstract
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
Abstract
Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
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Verint
Other than a few users who have come into the platform expecting complete control of the look and feel, most of our users have found the platform very easy to use. They often remark that it's just like other sites they've used outside of work such as user groups, forums, etc. From the admin side, it's pretty usable too! We haven't had too many head scratcher moments.
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Support Rating
Abstract
Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
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Verint
Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
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Alternatives Considered
Abstract
I purchased and administer Abstract. It was requested by our design department who evaluated it.
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Verint
We also reviewed Higher Logic and Community Cloud. Higher Logic was not able to be customized to meet our needs and felt outdated. Community Cloud required a lot of custom design and development that was very costly
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Return on Investment
Abstract
  • Single source of truth for the team.
  • Could quickly get expensive with corporate accounts.
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Verint
  • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
  • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
  • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
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