What users are saying about
9 Ratings
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Score 8.9 out of 101
50 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Blackbaud NetCommunity

I believe it is well suited for online donations, memberships, event registrations, and email communications. It does quite well in what I've needed it to do. It would be nice to have added customization in event registrations, but perhaps I have not asked the correct questions that would get me to that point
No photo available

Pros

AcademicWorks

  • Reporting - pulling reports in AcademicWorks is so simple and quick. Whether I am putting together a report of applicants for a donor, or the pulling the applicants from a specific school or major, I can do it by the click of a button.
  • Support - if I ever have questions or need help problem solving, the support desk is readily available.
  • Flexibility - we can customize pretty much every aspect of how the user experiences AcademicWorks
Rosisella Blakney profile photo

Blackbaud NetCommunity

  • Donation forms can be set up for each specific campaign and linked to specific funds and appeals in Raiser's Edge
  • Event registrations/ticket sales are also lined directly to the event records in Raiser's Edge
  • NC pulls data needed for sending out e-blasts directly from Raiser's Edge which makes it possible not to have to recreate email lists all the time because you can send it using Raiser's Edge queries. We also like the tracking feature where we know how many emails were opened and resulted in donations
Lena Trubnikova profile photo

Cons

AcademicWorks

  • Ability to personalize applications - we serve many companies, and we get requests all the time to use their logo, but we can't do that in AcademicWorks.
  • Selective reviews - some review committees don't want to review specific parts of applications, but we can't pick and choose which questions are reviewable for specific opportunities.
Rosisella Blakney profile photo

Blackbaud NetCommunity

  • The E-Card functionality is not perfect. We had difficulty sending out e-cards with multiple recipients as all the selected recipients ended up getting emails with the first name of the first recipient used for all of them in the addressee sections. Blackbaud has been unable to fix it for us so we are forced to continue using the limited Ecards function
  • It is not mobile friendly
  • It needs to have multiple unsubscribe levels - right now it only gives an option to unsubscribe but we would like to add different levels of subscription
  • The emails look different in preview vs the final version
Lena Trubnikova profile photo

Likelihood to Renew

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 5.6
Based on 5 answers
We did not renew our NetCommunity contract and currently use Online Express
Karen Stuhlfeier, bCRE Associate profile photo

Usability

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 8.2
Based on 2 answers
Product is logical. Nice interface and provides a good user experience.
Robert Goodman profile photo

Reliability and Availability

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman profile photo

Performance

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman profile photo

Support

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 7.6
Based on 3 answers
The support staff is very knowledgeable and is invested in solving the issues that arise. Many times I've had the analyst say let me test this and get back to you within X time frame. The fact that they want to test the product and give a time frame helps me manage my expectations with the length that the case will be open and the possible solution/outcome resolution.
Elaine Tucker profile photo

In-Person Training

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman profile photo

Implementation

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 1.9
Based on 3 answers
Implementation was handled professionally.
Robert Goodman profile photo

Alternatives Considered

AcademicWorks

We used Award Spring and Smarter Select in the past.
Rosisella Blakney profile photo

Blackbaud NetCommunity

We use NC Spark in combination with other tools: Raiser's Edge, Team Raiser (a portion of Luminate Online). We got it in a package with Raiser's Edge. Without the peer-to-peer fundraising functionality it cannot be the only stand alone tool for fundraising. It also lacks a lot of email tools that are offered by other platforms. In general, we like using it and would continue doing so if the price is right
Lena Trubnikova profile photo

Return on Investment

AcademicWorks

  • It has provided a positive ROI in our scholarship management, without having to outsource this function in our department.
  • The help we get from the support team is phenomenal that yearly set up can be done with a few days.
  • For what we get done with it, it is a good investment.
Yma-Richel Nabong, MBA profile photo

Blackbaud NetCommunity

  • Just neutral. NetCommunity has some great features, it just wasn't a good fit for our organization. Switching away from NC has led our team to spend more time on some tasks, less time on others. The difference is more in our focus
  • We've been able to increase our average email open rate from 9-10% to about 15% since switching away from Net Community. Much of the difference is our email strategy, not the software itself, but NetCommunity made it difficult for us to implement the strategies which we now use.
Dave Gladson profile photo

Pricing Details

AcademicWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Blackbaud NetCommunity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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