What users are saying about
9 Ratings
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Score 8.9 out of 101
50 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

AcademicWorks

Colleges and community foundations are particularly appropriate users of the product. I'd say small family foundations with scholarship offerings would be least appropriate for its use.
Tamika Davis profile photo

Blackbaud NetCommunity

Blackbaud NetCommunity is helpful for reaching mass populations via email communications and tracking analytics to record ROI on communications. It's particularly helpful for companies or institutions who are tasked with fundraising. The program shines with Raiser's Edge integration for event registration, attendee tracking, and mailing opt-outs. The program could use a facelift in its interface.
No photo available

Pros

  • Customer service
  • Sorting of student applications per scholarship opportunity
  • The cycle review in order to set up the next application cycle was always great!
Tamika Davis profile photo
  • Mass communications to constituents via integration with Raiser's Edge.
  • Analytics to track online transactions, open rates, opt-outs, bouncebacks.
  • Relatively easy to use interface.
No photo available

Cons

  • Ability to personalize applications - we serve many companies, and we get requests all the time to use their logo, but we can't do that in AcademicWorks.
  • Selective reviews - some review committees don't want to review specific parts of applications, but we can't pick and choose which questions are reviewable for specific opportunities.
Rosisella Blakney profile photo
  • NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
  • Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
  • Although A/B testing is available within NetCommunity, it is not easy to set up.
Lily Barger profile photo

Likelihood to Renew

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Blackbaud NetCommunity5.6
Based on 5 answers
I have worked with NetCommunity for a number of years and feel that it is well designed. It has a good product team behind it - as well as a vibrant support community. If you are a Raiser's Edge user, NetCommunity is the way to go.
Robert Goodman profile photo

Usability

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Blackbaud NetCommunity8.2
Based on 2 answers
Product is logical. Nice interface and provides a good user experience.
Robert Goodman profile photo

Reliability and Availability

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Blackbaud NetCommunity9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman profile photo

Performance

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Blackbaud NetCommunity8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman profile photo

Support

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Blackbaud NetCommunity7.6
Based on 3 answers
The support staff is very knowledgeable and is invested in solving the issues that arise. Many times I've had the analyst say let me test this and get back to you within X time frame. The fact that they want to test the product and give a time frame helps me manage my expectations with the length that the case will be open and the possible solution/outcome resolution.
Elaine Tucker profile photo

In-Person Training

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Blackbaud NetCommunity9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman profile photo

Implementation

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Blackbaud NetCommunity1.9
Based on 3 answers
Implementation was handled professionally.
Robert Goodman profile photo

Alternatives Considered

We used Award Spring and Smarter Select in the past.
Rosisella Blakney profile photo
We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
Brandon Dix profile photo

Return on Investment

  • Increase in new scholarship fund holders
  • Streamlined qualification of applications
  • Faster processing of awards
Tamika Davis profile photo
  • The company listens to its users, collecting ideas and making improvements. Updates to the software are rolled out several times a year. When something cannot be changed right away, the company gives context and forecasts when the change might be possible.
  • It is a very quick system so you are able to view information in a timely fashion without having to worry about customers losing their patience.
Brandon Dix profile photo

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Blackbaud NetCommunity

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details