What users are saying about
9 Ratings
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Score 9 out of 101
50 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Blackbaud NetCommunity

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Rachel Slager profile photo

Pros

AcademicWorks

  • All colleges and universities have differences in the way scholarships are awarded at their schools. AcademicWorks listens to the individual needs of each college/university/scholarship provider and will either add system enhancements or help users to find ways to best utilize the system to meet their needs/requirements.
  • The AcademicWorks help desk is very good about support. They are timely in contact and work to resolve issues quickly and effectively.
  • AcademicWorks has worked closely with our IT Department to ensure that the imports and the system will work efficiently despite changes and updates.
  • Students need to only complete one application to be automatically matched to hundreds of scholarship opportunities. This is a very efficient use of the applicant's time and efforts to apply for scholarships.
Rhonda Seyfried profile photo

Blackbaud NetCommunity

  • NetCommunity is simple enough that a user can customise a web page, donation and response forms, newsletters and templates for other users without having a background in web development. It's great for teams that don't have dedicated IT/web staff.
  • NetCommunity SPARK allows users to manage their opt-ins and outs for all email, or specific types of communication which the institution categorises themselves. That information travels through the integration plug-in and gets into Raiser's Edge seamlessly.
  • When paired with the Events Module in Raiser's Edge, NetCommunity is a great day of event tool to check in registrants or register walk-ups.
Rachel Slager profile photo

Cons

AcademicWorks

  • Our school is unique in that we require a minimum of two references to be completed per applicant and they must be the right references. One must be a teacher/instructor if the applicant has been a student in the last 5 years and the others must be professional level references. To date there is no way for the system to identify and qualify students based on their references, so this process falls to us.
Rhonda Seyfried profile photo

Blackbaud NetCommunity

  • Profile changes, event registration, and login creation is not seamlessly handled by the plug-in, and it's not automated at all. Someone has to review the data and basically decide how it will migrate to Raiser's Edge for every change. It really misleads other departments to think our work is automated.
  • The creation of logins is very problematic. If someone forgets they had a login under a different email, you cannot overwrite their Raiser's Edge record with the new login until you go into NetCommunity and delete their old user. In reality, the system should be designed to tell people that their record has an email associated with it already, allow them to make the change. If you don't delete the old user on the NetCommunity, the change gets rejected on Raiser's Edge in the background, so on Raiser's Edge you think that's the login the user wants but the user is sent an email telling them that their info has been updated. It's very dysfunctional.
  • You cannot delete queries from the tables in NetCommunity unless you delete the record of the emails sent using that query. Then you can't see the full name of the queries to select from, and then you have old queries that maybe don't even exist in Rasier's Edge now listed as usable in NetCommunity.
Rachel Slager profile photo

Likelihood to Renew

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 5.6
Based on 5 answers
I have worked with NetCommunity for a number of years and feel that it is well designed. It has a good product team behind it - as well as a vibrant support community. If you are a Raiser's Edge user, NetCommunity is the way to go.
Robert Goodman profile photo

Usability

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 8.2
Based on 2 answers
Product is logical. Nice interface and provides a good user experience.
Robert Goodman profile photo

Reliability and Availability

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman profile photo

Performance

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman profile photo

Support

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 7.6
Based on 3 answers
Support has been fantastic. Blackbaud has multiple avenues (i.e. chat, knowledgebase, phone) in which to connect. The individuals have been generally knowledgeable and quick to resolve any issues that we've experienced.
Robert Goodman profile photo

In-Person Training

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman profile photo

Implementation

AcademicWorks

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 1.9
Based on 3 answers
Implementation was handled professionally.
Robert Goodman profile photo

Alternatives Considered

AcademicWorks

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo

Blackbaud NetCommunity

We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
Brandon Dix profile photo

Return on Investment

AcademicWorks

  • It has provided a positive ROI in our scholarship management, without having to outsource this function in our department.
  • The help we get from the support team is phenomenal that yearly set up can be done with a few days.
  • For what we get done with it, it is a good investment.
Yma-Richel Nabong, MBA profile photo

Blackbaud NetCommunity

  • The company listens to its users, collecting ideas and making improvements. Updates to the software are rolled out several times a year. When something cannot be changed right away, the company gives context and forecasts when the change might be possible.
  • It is a very quick system so you are able to view information in a timely fashion without having to worry about customers losing their patience.
Brandon Dix profile photo

Pricing Details

AcademicWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud NetCommunity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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