What users are saying about
9 Ratings
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Score 8.9 out of 101
10 Ratings
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Score 5.8 out of 101

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Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Blackbaud Online Express

It is well suited to sending simple, mass emails. It seems as though the "donate" pages that it provides are simple and easy to use, and easy to modify.It is not very good for split-testing emails to see which messages work best with which audiences
Tom Andersen profile photo

Pros

  • All colleges and universities have differences in the way scholarships are awarded at their schools. AcademicWorks listens to the individual needs of each college/university/scholarship provider and will either add system enhancements or help users to find ways to best utilize the system to meet their needs/requirements.
  • The AcademicWorks help desk is very good about support. They are timely in contact and work to resolve issues quickly and effectively.
  • AcademicWorks has worked closely with our IT Department to ensure that the imports and the system will work efficiently despite changes and updates.
  • Students need to only complete one application to be automatically matched to hundreds of scholarship opportunities. This is a very efficient use of the applicant's time and efforts to apply for scholarships.
Rhonda Seyfried profile photo
  • it provides quick and relatively comprehensive data about who opened, clicked and reacted to our emails.
  • It allows us to automatically record transactions made via email to Raiser's Edge. In other words, if someone makes a donation via Online Express, that information is recorded automatically in our data base.
Tom Andersen profile photo

Cons

  • There could be improvement when attaching documents. Students sometimes get errors on uploading documents due to file names with certain characters.
  • Room for improvement could be mobile functionality.
Yma-Richel Nabong, MBA profile photo
  • We recently moved from Constant Contact for our emails to Online Express. Except for the couple of examples I previously gave of what Online Express does well, it underperforms Constant Contact in every way.
  • Its user interface is clunky and hard to manipulate; it seems as if it were designed when the Internet was in its infancy and not updated since.
  • It is extremely time consuming to randomize and divide email lists for split-testing.
  • With Constant Contact we could easily increase our open rates dramatically by simply re-sending our emails the next day to the people who had not opened them. It is extremely cumbersome to do that with Online Express.
  • Online and phone support is slow, wait times are long, and when you finally get a person to talk to or chat with, they often don't know how to solve your problem. And they are annoyingly cheerful about it! It's as if they don't realize that they weren't any help.
  • OE's online email signup form allows visitors to our website to sign up only for our one basic email list. Unfortunately we have six locations and need separate lists for each of those centers.
Tom Andersen profile photo

Alternatives Considered

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo
We chose Online Express because it was bundled with a Raiser's Edge upgrade, and because we hope it would let us manage online donations and memberships more easily. We still expect that to happen. But in every other way, it underperforms Constant Contact. It is harder to create and design emails. It is harder to find answers and solutions to problems. OE's data reporting seems better but it is less meaningful because with OE it is harder to split-test and re-send emails.
Tom Andersen profile photo

Return on Investment

  • It has provided a positive ROI in our scholarship management, without having to outsource this function in our department.
  • The help we get from the support team is phenomenal that yearly set up can be done with a few days.
  • For what we get done with it, it is a good investment.
Yma-Richel Nabong, MBA profile photo
  • It is difficult to tell. We making the transition from Constant Contact to online express in August. Our end of year fundraising is about to start. We expect it will make it easier to track our donors' and members' actions, which is why we bought into it.
Tom Andersen profile photo

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Blackbaud Online Express

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details