What users are saying about
9 Ratings
Top Rated
121 Ratings
9 Ratings
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Score 8.9 out of 101
Top Rated
121 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

AcademicWorks

[It's] Well suited for scholarship programs of any size. AW works one-on-one with the customer and helps address needs and workarounds to get the information needed.
Shelley Cotten profile photo

Bloomerang

Great for a small-to-medium shop that needs to do a little bit of everything. Maybe not optimal for organizations doing a lot of events or peer-to-peer fundraising.
Jeff Mendola profile photo

Pros

  • Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
  • Implementation - Training and working with IT and primary users to get the most out of the system.
  • Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
Shelley Cotten profile photo
  • Their report building tool is great. I can find pretty much any information or report that I need. If, on the rare occasion, I am having trouble getting the report I need, their tech support is a great help and generally quick to respond.
  • We have benefited from their website tools which allow us to accept donations and memberships online. We can use their basic forms, or forms can be customized to our exact needs.
  • Bloomerang has added a number of great improvements in the 3+ years we have be using the database. Their current report building tool, for example is less than a year old. The report function was good, but it is excellent now. Bloomerang seems really open to suggestions about how features can be added or improved, too.
  • They offer a number of great webinars at no cost. Some of the sessions deal directly with Bloomerang and its features, but many of them are on a range of non-profit related topics.
Danelle Erickson profile photo

Cons

  • Customer Service - Has slipped in the last year, since merging with Blackbaud. Not as responsive or knowledgeable overall.
Shelley Cotten profile photo
  • The process of entering new tributes (In Memory of/In Honor of) could be much more streamlined.
  • As with most of these donor management softwares that I've used, the Thank You letters could be more functional. I usually export the information that I need into an Excel file and do a mail merge with a Word doc.
  • The event module has been useless for us. I've tried to set it up a couple times so people could buy tickets to events, but it's not super-flexible or user friendly.
  • It's frustrating that if you're going to use it for your online giving form, you have to have a description next to each amount. For example: "$25 - This will buy meals for a local senior for a week" or something to that effect. You can't make a form with just the dollar amounts. Therefore we're using QGiv as our online donation form.
Christopher Chirco profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Bloomerang9.1
Based on 3 answers
It is a terrific too, for small nonprofits. Once they have their database loaded it's easy to maintain
Patricia (Tricia) Cottrell profile photo

Usability

No score
No answers yet
No answers on this topic
Bloomerang8.4
Based on 4 answers
It is clearly the most usable of all products I have used or evaluated.
Here is an example. I created an online event registration form (the first form I ever created on Bloomerang), linked it to a new Stripe account for credit card processing, embedded it in my website, processed test transactions using "dummy" account numbers provided by Stripe, went "live, and made a registration with my credit card - IN ONLY 1 HOUR. And everything worked flawlessly including automatically entering my info in my existing Bloomerang constituent account and notifying me via email.
While I am not a rookie, I am not an IT person. This was EASY!!!!!
Jeff Mendola profile photo

Support

No score
No answers yet
No answers on this topic
Bloomerang8.5
Based on 2 answers
Any time i had a problem or question it has been easy to find an answer or tutorial. When I cannot find an answer, it is easy to email or live chat with support and they resolve my problems very quickly.
Candi Summers profile photo

Alternatives Considered

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo
We were using a giant Excel spreadsheet to manage our donor and mailing lists, and constant contact as our email server. We had a third list in our accounting software, Aplos. Now, we have all our constituents in a safe place where we can manage all their information easily without worrying that someone will accidentally erase important information from our spreadsheet. We love it.
Candi Summers profile photo

Return on Investment

  • Time saving.
  • Easier for reviewers to score applications.
  • Easier for references to submit their recommendations.
Shelley Cotten profile photo
  • My organization has used Bloomerang since before my start date and has definitely seen increases in income with more organized information on Bloomerang. Since my start date it has been easy to track our 20% increase in donor retention.
Kate Spanke profile photo

Screenshots

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Bloomerang

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details