Likelihood to Recommend This system has all the intentions of being fantastic. It is a great system if you have scholarships that are blindly rated or scored, or if you have multiple users with a few scholarships each. However, as a college with hundreds of scholarships that have 200-300 qualified students for each one, it is difficult to have a blind process. Plus, if the university gave our college the ability to edit some things, they would have to give those permissions to every person with a login. Needless to say, the system is not quite equipped for multiple users within one university who all have different editing privileges. However, as cumbersome as it has been to learn and manipulate for our purposes, it has allowed us to award more funds than any year prior due to the ease of having all of the student data in one place.
Read full review For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
Read full review Pros Keeps awarding data in one central hub Allows users to easily review awarding history and application history Easily customizable for the average user Read full review Payment Facilitation Ticket Puchasing Auction Coordination Read full review Cons Our school is unique in that we require a minimum of two references to be completed per applicant and they must be the right references. One must be a teacher/instructor if the applicant has been a student in the last 5 years and the others must be professional level references. To date there is no way for the system to identify and qualify students based on their references, so this process falls to us. Read full review Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records). Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions. Read full review Likelihood to Renew While the price is a bit high, the software provides everything we need to effectively award and track scholarships and awards within our institution. The ease of use allows for everyday users and occasional users to both be able to access the information they need without wasting time or resources
Read full review Usability Great for beginners. Easy to get up and running quickly. I did worry a bit about my end-users accidentally changing or deleting data.
Read full review Support Rating I lean on our centralized Foundation for support related to Blackbaud Award Management. However, any time I've had a question they couldn't answer, they were able to get the support quickly and efficiently. I give an 8, versus a 9 or 10, because our centralized office has had some requests in for changes to the system that have not been made. Some parts of the system are not working for our purposes, and we've asked for some changes that should be doable. However, the time it takes to get universal changes made is quite long
Read full review Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.
Read full review Alternatives Considered Blackbaud Award Management easily integrates with their other softwares but award management is more specific to scholarship and award needs and tracking. RE NXT is moreso for the fundraising and tracking side of things whereas Award Management is for the scholarship side of things. Making sure you're purchasing the right sofware for your needs is important.
Read full review We've used this for years, and see no reason to explore others!
Read full review Return on Investment We had a 24% increase in applications received after the first year We had a 10% increase in scholarship dollars awarded We had an increase in scholarship funds opened, including companies we weren't able to accommodate before. Read full review The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors. We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years. The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics Read full review ScreenShots