What users are saying about
9 Ratings

Luminate

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
130 Ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Luminate

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
130 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Luminate

I would highly recommend Luminate if you have the technical staff available to manage the system. I consider myself pretty technically savvy and can work my way around the system, but there are still many things I need support help to figure out. No one on our team has been able to figure out TeamRaiser, despite multiple trainings and hours on the phone. If you have staff that knows coding, there are no bounds to what Luminate can do.
No photo available

Pros

  • Reporting - pulling reports in AcademicWorks is so simple and quick. Whether I am putting together a report of applicants for a donor, or the pulling the applicants from a specific school or major, I can do it by the click of a button.
  • Support - if I ever have questions or need help problem solving, the support desk is readily available.
  • Flexibility - we can customize pretty much every aspect of how the user experiences AcademicWorks
Rosisella Blakney profile photo
  • Integration with Raiser's Edge (RE). For those who use RE, it's tough to find a better way to push/pull data between your online and offline database.
  • Advanced Customization. LO's REST API and Session Tag system can give advanced end users the flexibility to work around limitations of a CMS that is otherwise restrained to basic HTML/CSS/JS.
  • Ongoing development. Product managers realize the need for ongoing improvement, as attested to by their internal development of the Sky CSS framework, jQuery API library, social media and email campaign improvements, and recent acquisition of Attentive.ly.
Jeremy Reynolds profile photo

Cons

  • Ability to personalize applications - we serve many companies, and we get requests all the time to use their logo, but we can't do that in AcademicWorks.
  • Selective reviews - some review committees don't want to review specific parts of applications, but we can't pick and choose which questions are reviewable for specific opportunities.
Rosisella Blakney profile photo
  • LO fails on many search engine basics, such its title tags, server-side redirect codes, URL structure, and so on.
  • Full data integration. While the system connects to Raiser's Edge as well as any other CMS/CRM combo I've used, it's still not all the way there. It'll sync demographic and contact info, donations, and so forth, but important data points still don't come across (e.g. group segmentation, organizational gifts, social media data). Much of this is because Raiser's Edge is just plain old and inflexible.
  • eCommerce. It's startling just how many obvious features are missing from LO's online store capabilities. There's no order management, no single location to say which items have been purchased, or which orders have been filled, or what your inventory is, or any of your shipping information, or who has communicated with purchasers in any way.
  • Modern email. It remains to be seen what will happen when LO's email beta goes live, but the current system does not do responsive, or do code sanitization, or have the ease of use that you'd see with the MailChimps and Constant Contacts of the world.
  • Full websites. LO is good at creating a DIY site, but is not quite fit for a deep, content-driven website. Fortunately, there's some level of external integration with its REST API, but expect to build your main site on Wordpress or Drupal.
Jeremy Reynolds profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Luminate7.3
Based on 20 answers
We have had Luminate Online for over 5 years and are very happy with the support from Blackbaud.
No photo available

Usability

No score
No answers yet
No answers on this topic
Luminate6.2
Based on 26 answers
Very easy to use once you know the program. It can be time consuming to learn it at first because it is so complex and can do many things.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Luminate10.0
Based on 3 answers
Do not have many issues with Luminate Online. Whenever we do, Blackbaud team fixes it almost immediately.
No photo available

Performance

No score
No answers yet
No answers on this topic
Luminate8.1
Based on 9 answers
Luminate's basic functionality is reliable, but more complex actions, and integrations with other software can be troublesome. (Luminate Beta looks to be promising.) We currently use Luminate CRM to sync information between Luminate Online and Salesforce and find that we have a large number of contacts and donations that do not sync properly
Robert Stowe profile photo

Support

No score
No answers yet
No answers on this topic
Luminate6.9
Based on 31 answers
While new enhancements take a while, regular support issues are completed very quickly. I've had very good experience using the support chat function which I never expected to use but am very glad that it's there.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Luminate8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Lawrence Willim profile photo

Online Training

No score
No answers yet
No answers on this topic
Luminate7.7
Based on 15 answers
The learning curve is a bit steep
Samuel Gomez Recuero profile photo

Implementation

No score
No answers yet
No answers on this topic
Luminate3.3
Based on 4 answers
MSAA was happy with the implementation and has continued to work with the partner on other projects within Luminate Online - Teamraiser to be more specific.
No photo available

Alternatives Considered

We used Award Spring and Smarter Select in the past.
Rosisella Blakney profile photo
We selected before 2007. We would not select again today. We are evaluating many other options, but are careful in measuring costs of related pieces relative to one total contract cost where we are on LO
No photo available

Scalability

No score
No answers yet
No answers on this topic
Luminate8.3
Based on 12 answers
I will have to say that it is not 100% up time but I will put it at around 99% and when that odd time they had a hardware failure. Their support team kept us updated very frequently until the matter was resolved as well as afterwards on step to prevent the issue from repeating again and to improve response times.
Samuel Gomez Recuero profile photo

Return on Investment

  • It has provided a positive ROI in our scholarship management, without having to outsource this function in our department.
  • The help we get from the support team is phenomenal that yearly set up can be done with a few days.
  • For what we get done with it, it is a good investment.
Yma-Richel Nabong, MBA profile photo
  • There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
  • The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
  • This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.
No photo available

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Luminate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.