What users are saying about

AcademicWorks

9 Ratings

Luminate

129 Ratings

AcademicWorks

9 Ratings
Score 8.9 out of 101

Luminate

129 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

AcademicWorks

[It's] Well suited for scholarship programs of any size. AW works one-on-one with the customer and helps address needs and workarounds to get the information needed.
Shelley Cotten profile photo

Luminate

Luminate is great to get your fundraising off the ground and running. A customer would easily be able to start taking donations and sending e-mails. It might take a minute to understand all the TeamRaiser options, but once a little more knowledge is learned, it is a great tool for constituents to fundraise on your behalf.
Philip Nawrocki profile photo

Pros

  • Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
  • Implementation - Training and working with IT and primary users to get the most out of the system.
  • Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
Shelley Cotten profile photo
  • The donation forms are easy to set up to start collecting donations instantly.
  • Getting an e-mail out the door is fairly straightforward.
  • The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
  • Constituent management is fairly easy.
Philip Nawrocki profile photo

Cons

  • Customer Service - Has slipped in the last year, since merging with Blackbaud. Not as responsive or knowledgeable overall.
Shelley Cotten profile photo
  • Reporting needs some work, this is being worked on in their new BETA program.
  • The eCommerce module needs some work. It would be great to have more ability to customize parts of it without having to rewrite the code.
  • The Events module could use some improvements as well.
  • The Personal Fundraising module needs a lot of work. It really cannot work as needed right now. We started using TeamRaiser to handle this, but it could be great.
Philip Nawrocki profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Luminate7.2
Based on 20 answers
Luminate is a very sophisticated yet flexible platform. Yet some of the modules lack some of the features available in the most used part of the platform. Email could use some tools to integrate social media options for posting and the some of the modules could use an update to support multilanguage locale.
Samuel Gomez Recuero profile photo

Usability

No score
No answers yet
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Luminate6.2
Based on 26 answers
Once you learn the Luminate system, it's quite easy to navigate. However when I first began using the system, I had to have a number of people continually walk me through and/or teach myself how to update or create in Luminate which would take me well over an hour at a time. Eventually once I learned what I was doing, updates and creating takes a matter of minutes
Daniel Ballard profile photo

Reliability and Availability

No score
No answers yet
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Luminate10.0
Based on 3 answers
Do not have many issues with Luminate Online. Whenever we do, Blackbaud team fixes it almost immediately.
No photo available

Performance

No score
No answers yet
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Luminate8.0
Based on 9 answers
Luminate's basic functionality is reliable, but more complex actions, and integrations with other software can be troublesome. (Luminate Beta looks to be promising.) We currently use Luminate CRM to sync information between Luminate Online and Salesforce and find that we have a large number of contacts and donations that do not sync properly
Robert Stowe profile photo

Support

No score
No answers yet
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Luminate6.8
Based on 31 answers
While new enhancements take a while, regular support issues are completed very quickly. I've had very good experience using the support chat function which I never expected to use but am very glad that it's there.
No photo available

In-Person Training

No score
No answers yet
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Luminate8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Lawrence Willim profile photo

Online Training

No score
No answers yet
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Luminate7.7
Based on 15 answers
Good video tutorials
No photo available

Implementation

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Luminate3.4
Based on 4 answers
MSAA was happy with the implementation and has continued to work with the partner on other projects within Luminate Online - Teamraiser to be more specific.
No photo available

Alternatives Considered

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo
We used a proprietary program for our CRM that was over a decade old. For email contact, we used VoterVoice, which was easier to use and less expensive, BUT it did not allow for integration with a CRM and it did not create truly unique contact files. (In other words, people would often have multiple 'accounts' and deduping was not easy. Deducing in Luminate is VERY easy and a huge help.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Luminate8.2
Based on 12 answers
We've only used a small portion of Luminate but I can see we are using a Formula 1 race car for picking up groceries. I hope we can expand our use in the future.
Amy Dana, bCRE profile photo

Return on Investment

  • Time saving.
  • Easier for reviewers to score applications.
  • Easier for references to submit their recommendations.
Shelley Cotten profile photo
  • There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
  • The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
  • This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.
No photo available

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Luminate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.