What users are saying about
9 Ratings
130 Ratings
9 Ratings
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Score 8.9 out of 101
130 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Luminate

Luminate excels in its ability to interface with your donors for you and updates are easily processed through the LO/RE connector. A dedicated user who has ample time to dedicate to the product would be preferred. Luminate has extensive abilities, however, we have found that due to our database size and volume of special events and e-blasts, a less sophisticated program may work equally as well.
Lawrence Willim profile photo

Pros

AcademicWorks

  • All colleges and universities have differences in the way scholarships are awarded at their schools. AcademicWorks listens to the individual needs of each college/university/scholarship provider and will either add system enhancements or help users to find ways to best utilize the system to meet their needs/requirements.
  • The AcademicWorks help desk is very good about support. They are timely in contact and work to resolve issues quickly and effectively.
  • AcademicWorks has worked closely with our IT Department to ensure that the imports and the system will work efficiently despite changes and updates.
  • Students need to only complete one application to be automatically matched to hundreds of scholarship opportunities. This is a very efficient use of the applicant's time and efforts to apply for scholarships.
Rhonda Seyfried profile photo

Luminate

  • Their email message building tool is very user friendly.
  • TeamRaiser is a top-class peer-to-peer fundraising tool. In our switch from a previous tool (Blackbaud Sphere Friends-Asking-Friends) we've had remarkably few questions/complaints from long-time participants. These forms are also nicely structured and modern-looking.
  • In general, all their forms are modern looking and offer a fair amount of flexibility.
No photo available

Cons

AcademicWorks

  • Our school is unique in that we require a minimum of two references to be completed per applicant and they must be the right references. One must be a teacher/instructor if the applicant has been a student in the last 5 years and the others must be professional level references. To date there is no way for the system to identify and qualify students based on their references, so this process falls to us.
Rhonda Seyfried profile photo

Luminate

  • There's a lot of room for improvement. Things can be a little clunky sometimes and not so intuitive. Wishing that when Luminate integrates with its sibling platforms like CMS and CRM... I wish there was more smoothness to those transitions.
  • I wish that advocacy was smoother and faster. It seems like when we need to get an action done we know we can't be nimble and that's gonna take some time because there are so many moving parts. Sometimes changing legislative police needs faster action and we have to abandon using our advocacy tool and only use social media because there's not a stripped down fast way to get actions out.
  • In Online with our donors, one thing we've always wished for was that 1 person could choose to have an email sent to 2 different email accounts. We have many many people who want to receive our news at home and at work. Keeping track of duplicate records that we have to keep vs. duplicate records we don't want is tedious. We also wish that when we have people totally unsubscribe and take themselves out of our system that we could add them back when they call us telling us they goofed and they don't receive our email anymore. This happens all the time.
Pam Rutter profile photo

Likelihood to Renew

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 7.6
Based on 20 answers
We have had Luminate Online for over 5 years and are very happy with the support from Blackbaud.
No photo available

Usability

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 6.2
Based on 26 answers
It is not easily managed by non-techies on staff. We must hire outside help on ongoing basis to manage system with us.
No photo available

Reliability and Availability

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 10.0
Based on 3 answers
Do not have many issues with Luminate Online. Whenever we do, Blackbaud team fixes it almost immediately.
No photo available

Performance

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 8.4
Based on 9 answers
Luminate's basic functionality is reliable, but more complex actions, and integrations with other software can be troublesome. (Luminate Beta looks to be promising.) We currently use Luminate CRM to sync information between Luminate Online and Salesforce and find that we have a large number of contacts and donations that do not sync properly
Robert Stowe profile photo

Support

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 7.3
Based on 31 answers
While Blackbaud Support for Luminate has been improving, it's still hit or miss. Some support reps are very knowledgeable, others not so much. Support tickets can take a while to get a response.
Robert Stowe profile photo

In-Person Training

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Lawrence Willim profile photo

Online Training

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 7.5
Based on 15 answers
Good video tutorials
No photo available

Implementation

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 3.1
Based on 4 answers
MSAA was happy with the implementation and has continued to work with the partner on other projects within Luminate Online - Teamraiser to be more specific.
No photo available

Alternatives Considered

AcademicWorks

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo

Luminate

Diane Frick profile photo

Scalability

AcademicWorks

No score
No answers yet
No answers on this topic

Luminate

Luminate 8.8
Based on 12 answers
I will have to say that it is not 100% up time but I will put it at around 99% and when that odd time they had a hardware failure. Their support team kept us updated very frequently until the matter was resolved as well as afterwards on step to prevent the issue from repeating again and to improve response times.
Samuel Gomez Recuero profile photo

Return on Investment

AcademicWorks

  • There are many factors that go into an ROI and it is hard to determine the impact that the AcademicWorks System alone has had. However, I can say that the scholarship committee reviewers that used to help evaluate students using our previous system much prefer the ease of doing the reviews in the AcademicWorks System. This is good because at times some of the committee reviewers have transitioned to become scholarship donors.
Rhonda Seyfried profile photo

Luminate

  • Since the RE/LO integration our gift entry team has been able to enter gifts as they come in. It's instant. Prior to integration, we were hand entering gifts and there was a two week backlog.
  • Since we can now build Luminate email groups directly from queries in Raiser's Edge, it has saved hours of time uploading and creating groups. And groups are much quicker to create!
  • We are able to send a variety of targeted emails to different groups with relative ease.
Amy Barker, bCRE profile photo

Pricing Details

AcademicWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Luminate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.

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