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9 Ratings

Raiser's Edge NXT

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Score 8.9 out of 101

Raiser's Edge NXT

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Top Rated
203 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Raiser's Edge NXT

Great for a donor management system. Keeps data accessible, and reports are fairly easy to pull. Sometimes users have confusion on which reports they are trying to get. So much information, so many options - pros and cons. If you have experienced advancement personnel and a designated database administrator, this is an awesome program that can provide so much detail.
Shelley Cotten profile photo

Pros

  • Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
  • Implementation - Training and working with IT and primary users to get the most out of the system.
  • Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
Shelley Cotten profile photo
  • Clean and clear
  • Fast record access
  • Easy, fast fund analysis
Richard Waldmann profile photo

Cons

  • Ability to personalize applications - we serve many companies, and we get requests all the time to use their logo, but we can't do that in AcademicWorks.
  • Selective reviews - some review committees don't want to review specific parts of applications, but we can't pick and choose which questions are reviewable for specific opportunities.
Rosisella Blakney profile photo
  • Scheduled report delivery for Essentials subscribers and higher. Scheduling reports to arrive in a particular email inbox with a particular frequency is easy to do in a cloud-based application and should come standard like it does in eTapestry.
  • As a built-in function of RE NXT, Online Express needs the option for customers to choose which communications to opt in/out of at both the Email Signup Form level and the Message Unsubscribe level.
  • As RE NXT and Online Express are built out together over time, you should look at integrating them more such that custom ask amounts for recipients in a list will be automatically populated in the email based on recent giving and Action Tracks from RE can be applied to automatic emails in OLX.
Rachel Bailey profile photo

Likelihood to Renew

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Raiser's Edge NXT9.5
Based on 17 answers
We evaluated RE NXT for the long haul. We feel it is a product that will grow along with us as an organization and it is meeting our needs.
Rachel Bailey profile photo

Usability

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Raiser's Edge NXT8.2
Based on 22 answers
Great effort has been put into understanding the User(s) language and common tasks.By bringing common tasks in an easy to use interface, allows me to analyse and monitor my tasks with a few clicks.
Krista Linklater profile photo

Reliability and Availability

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Raiser's Edge NXT8.3
Based on 3 answers
When outages come, they are definitely felt! They come a few times a year, and can be quite a hassle. Sometimes the program isn't completely down, but is still slowed right down and creates complications. Not sure what the solution is for this, but ideal if the company can sort it out
Cameron Dunkin profile photo

Performance

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Raiser's Edge NXT8.4
Based on 14 answers
It's fine. It's not the fastest, but not the slowest either. The real limitations come in how difficult it is to pull reports, or how to segment parts of information. This isn't an issue of not knowing how to do something - we've followed up with staff and there are actual limitations that make work harder
Cameron Dunkin profile photo

Support

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Raiser's Edge NXT8.8
Based on 29 answers
Customer support at Blackbaud is really good. The wait time in the chat isn't too long and they always make sure that they've solved your issue.

The one area that needs improvement is that the first line of support needs to know when to escalate the issue to the next level. Sometimes I explain my issue in great detail and they still start at the beginning of the support process without reading everything that i've written.
Karen Stuhlfeier, bCRE Associate profile photo

In-Person Training

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Raiser's Edge NXT9.2
Based on 11 answers
Training on-site was excellent. Our trainer was very knowledgeable and helped us create solutions for our specific needs using RE NXT.
Andrea Koenig-Feldman profile photo

Online Training

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Raiser's Edge NXT8.1
Based on 14 answers
Raiser's Edge has really good training. Some classes should be geared to the user's experience so more advanced users can by pass some of the newer users questions. But I like that the instructors take time for the new users.
Sue Emrick profile photo

Implementation

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Raiser's Edge NXT8.5
Based on 13 answers
I don't. It wasn't handled by myself
Cameron Dunkin profile photo

Alternatives Considered

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo
I have experience with management systems ranging from something as basic as Excel to Access to other more generic CRMs. Hands down, Blackbaud provides the gold standard products. The Raiser's Edge NXT deploys cutting edge technology and donor management processes to ensure non-profits are equipped to be successful
Holli McClanahan profile photo

Scalability

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Raiser's Edge NXT8.7
Based on 4 answers
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Lawrence Willim profile photo

Return on Investment

  • We had a 24% increase in applications received after the first year
  • We had a 10% increase in scholarship dollars awarded
  • We had an increase in scholarship funds opened, including companies we weren't able to accommodate before.
Rosisella Blakney profile photo
  • Initially it was a big expense to take on but it paid for itself in one appeal!
  • It is intuitive and helps me get the information I need quickly so I can spend my time on important things like meeting one in one with donors and designing campaigns
Andrea Koenig-Feldman profile photo

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Raiser's Edge NXT

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details