What users are saying about

AcademicWorks

9 Ratings

Salsa CRM

10 Ratings

AcademicWorks

9 Ratings
Score 8.9 out of 101

Salsa CRM

10 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

AcademicWorks

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Salsa CRM

As I mentioned before, I was the decision maker for Salsa CRM. I worked in software prior to moving to nonprofit. I reviewed several software platforms. Salsa CRM was the most intuitive and met my needs as a whole.
Doris Parker profile photo

Pros

  • Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
  • Implementation - Training and working with IT and primary users to get the most out of the system.
  • Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
Shelley Cotten profile photo
  • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
  • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
  • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
  • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
Doris Parker profile photo

Cons

  • Our school is unique in that we require a minimum of two references to be completed per applicant and they must be the right references. One must be a teacher/instructor if the applicant has been a student in the last 5 years and the others must be professional level references. To date there is no way for the system to identify and qualify students based on their references, so this process falls to us.
Rhonda Seyfried profile photo
  • I would LOVE an app on my phone rather than using the native browser but I do understand that there is a lot of work on creating this.
Doris Parker profile photo

Likelihood to Renew

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Salsa CRM10.0
Based on 1 answer
It suits all of our needs.
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Usability

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Salsa CRM10.0
Based on 1 answer
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
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Alternatives Considered

We used Award Spring and Smarter Select in the past.
Rosisella Blakney profile photo
We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record! The majority of our tracking was in Google Drive initially.
Kalyn Hoffman profile photo

Return on Investment

  • Time saving.
  • Easier for reviewers to score applications.
  • Easier for references to submit their recommendations.
Shelley Cotten profile photo
  • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
  • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
  • We've sold more tickets to our fundraising events with an improved event management system.
Kalyn Hoffman profile photo

Screenshots

Pricing Details

AcademicWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salsa CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details