What users are saying about
7 Ratings
2 Ratings
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Score 7 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Contact Center Software

    Acarda Outbound

    Feature Set Not Supported
    N/A
    9.7

    Altitude

    97%
    Altitude uCI ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workforce Optimization (WFO)

    Acarda Outbound

    Feature Set Not Supported
    N/A
    9.6

    Altitude

    96%
    Altitude uCI ranks higher in 7/7 features

    Inbound call routing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Altitude uCI is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Acarda Outbound

    80%
    1 Rating
    9.0

    Altitude

    90%
    1 Rating

    Likelihood to Recommend

    Acarda Outbound

    I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
    Anonymous | TrustRadius Reviewer

    Altitude

    • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
    • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
    • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
    • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
    • Cannot replace a corporate PBX.
    Anonymous | TrustRadius Reviewer

    Pros

    Acarda Outbound

    • Simple Setup.
    • Great Support Team.
    • Never dropped calls.
    Anonymous | TrustRadius Reviewer

    Altitude

    • Predictive outbound
    • Offers a reliable CRM-lite option
    • GDPR platform module
    • Customizable reports
    • Powerful IVR flows with many options
    • Web-based management and agent applications available
    Anonymous | TrustRadius Reviewer

    Cons

    Acarda Outbound

    • Lacked the level of integrations we needed with other software.
    • That's it. It was great otherwise.
    Anonymous | TrustRadius Reviewer

    Altitude

    • User interface
    • Offers no direct access to its database
    • Support responsiveness could be better
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Acarda Outbound

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Altitude

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Alternatives Considered

    Acarda Outbound

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Anonymous | TrustRadius Reviewer

    Altitude

    Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Acarda Outbound

    • Easy to get started with.
    • Great workflow, especially for people starting in the industry.
    • Helped us meet our daily call goals.
    Anonymous | TrustRadius Reviewer

    Altitude

    • Reliable prediction improves productivity
    • Multichannel integration offers an all-in-one solution
    • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
    • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
    Anonymous | TrustRadius Reviewer

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