What users are saying about
5 Ratings
1 Rating
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Score 8 out of 100
5 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Altitude
9.7
Agent dashboard
Acarda Outbound
Altitude
9.0
Validate callers
Acarda Outbound
Altitude
10.0
Outbound response
Acarda Outbound
Altitude
10.0
Call forwarding
Acarda Outbound
Altitude
10.0
Click-to-call (CTC)
Acarda Outbound
Altitude
9.0
Warm transfer
Acarda Outbound
Altitude
10.0
Predictive dialing
Acarda Outbound
Altitude
10.0
Interactive voice response
Acarda Outbound
Altitude
10.0
REST APIs
Acarda Outbound
Altitude
9.0
Call scripts
Acarda Outbound
Altitude
10.0
Call tracking
Acarda Outbound
Altitude
10.0
Multichannel integration
Acarda Outbound
Altitude
10.0
CRM software integration
Acarda Outbound
Altitude
9.0

Workforce Optimization (WFO)

Acarda Outbound
Altitude
9.6
Inbound call routing
Acarda Outbound
Altitude
10.0
Omnichannel inbound routing
Acarda Outbound
Altitude
10.0
Recording
Acarda Outbound
Altitude
10.0
Quality management
Acarda Outbound
Altitude
9.0
Call analytics
Acarda Outbound
Altitude
8.0
Historical reporting
Acarda Outbound
Altitude
10.0
Live reporting
Acarda Outbound
Altitude
10.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Altitude
9.0

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