What users are saying about
3 Ratings
1 Rating
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Score 8 out of 100
3 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Ameyo

If you have a call center and if you would like to monitor the agents along with the customers, it is one of the best tools available in the market. This not only helps to create a better customer experience but helps to get better productivity from the agents. This also helps to maintain a proper answer level without putting a hard work.
Arindam Mondal | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Ameyo
8.8
Agent dashboard
Acarda Outbound
Ameyo
10.0
Validate callers
Acarda Outbound
Ameyo
10.0
Outbound response
Acarda Outbound
Ameyo
10.0
Call forwarding
Acarda Outbound
Ameyo
10.0
Click-to-call (CTC)
Acarda Outbound
Ameyo
10.0
Warm transfer
Acarda Outbound
Ameyo
10.0
Predictive dialing
Acarda Outbound
Ameyo
10.0
Interactive voice response
Acarda Outbound
Ameyo
5.0
REST APIs
Acarda Outbound
Ameyo
8.0
Call tracking
Acarda Outbound
Ameyo
4.0
Multichannel integration
Acarda Outbound
Ameyo
9.0
CRM software integration
Acarda Outbound
Ameyo
10.0

Workforce Optimization (WFO)

Acarda Outbound
Ameyo
9.3
Inbound call routing
Acarda Outbound
Ameyo
9.0
Omnichannel inbound routing
Acarda Outbound
Ameyo
8.0
Recording
Acarda Outbound
Ameyo
10.0
Quality management
Acarda Outbound
Ameyo
10.0
Call analytics
Acarda Outbound
Ameyo
10.0
Historical reporting
Acarda Outbound
Ameyo
10.0
Live reporting
Acarda Outbound
Ameyo
10.0
Customer surveys
Acarda Outbound
Ameyo
7.0
Customer interaction analytics
Acarda Outbound
Ameyo
10.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Ameyo

  • Live monitoring of the agents
  • Schedule breaks and on and off switch for agents
  • Automatic Reports
Arindam Mondal | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Ameyo

  • User [interface] is not easy to navigate
  • Adding agents in the queue and campaign is little complicated
  • Everything else is great
Arindam Mondal | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Ameyo

Ameyo is far better in terms of cost, effectiveness, Return on investment and what not. Live dashboard is easy to understand. Historical reports are easy to understand and east to download from the Ameyo. Agent dashboard are very easy to understand and common for each agents. Call transfer functionally is a quicker than any other tools that I have used.
Arindam Mondal | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Ameyo

  • Easier to integrate
  • Greater customer experience
  • Better answer level
Arindam Mondal | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ameyo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Ameyo
10.0

Add comparison