What users are saying about
1 Ratings
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Score 8 out of 101
9 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
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Feature Rating Comparison

Contact Center Software

Acarda Outbound
Aspect Unified IP
9.0
Agent dashboard
Acarda Outbound
Aspect Unified IP
8.5
Validate callers
Acarda Outbound
Aspect Unified IP
9.0
Outbound response
Acarda Outbound
Aspect Unified IP
9.0
Call forwarding
Acarda Outbound
Aspect Unified IP
9.0
Click-to-call (CTC)
Acarda Outbound
Aspect Unified IP
9.5
Warm transfer
Acarda Outbound
Aspect Unified IP
9.0
Predictive dialing
Acarda Outbound
Aspect Unified IP
9.5
Interactive voice response
Acarda Outbound
Aspect Unified IP
9.0
REST APIs
Acarda Outbound
Aspect Unified IP
9.0
Call scripts
Acarda Outbound
Aspect Unified IP
9.0
Call tracking
Acarda Outbound
Aspect Unified IP
9.5
Multichannel integration
Acarda Outbound
Aspect Unified IP
8.0
CRM software integration
Acarda Outbound
Aspect Unified IP
8.5

Workforce Optimization (WFO)

Acarda Outbound
Aspect Unified IP
8.5
Inbound call routing
Acarda Outbound
Aspect Unified IP
9.0
Omnichannel inbound routing
Acarda Outbound
Aspect Unified IP
8.0
Recording
Acarda Outbound
Aspect Unified IP
9.5
Quality management
Acarda Outbound
Aspect Unified IP
9.0
Call analytics
Acarda Outbound
Aspect Unified IP
8.5
Historical reporting
Acarda Outbound
Aspect Unified IP
7.5
Live reporting
Acarda Outbound
Aspect Unified IP
7.5
Customer surveys
Acarda Outbound
Aspect Unified IP
8.5
Customer interaction analytics
Acarda Outbound
Aspect Unified IP
9.0

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria profile photo

Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria profile photo

Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.
Jose Raul Faria profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Aspect Unified IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details