What users are saying about
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Top Rated
100 Ratings
1 Ratings
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Score 8 out of 101

Avaya

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Top Rated
100 Ratings
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Score 8 out of 101

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
No photo available

Avaya

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani profile photo

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Avaya
8.7
Agent dashboard
Acarda Outbound
Avaya
8.7
Validate callers
Acarda Outbound
Avaya
8.7
Outbound response
Acarda Outbound
Avaya
8.7
Call forwarding
Acarda Outbound
Avaya
9.4
Click-to-call (CTC)
Acarda Outbound
Avaya
9.2
Warm transfer
Acarda Outbound
Avaya
8.7
Predictive dialing
Acarda Outbound
Avaya
8.0
Interactive voice response
Acarda Outbound
Avaya
8.2
REST APIs
Acarda Outbound
Avaya
8.5
Call scripts
Acarda Outbound
Avaya
8.7
Call tracking
Acarda Outbound
Avaya
9.1
Multichannel integration
Acarda Outbound
Avaya
8.8
CRM software integration
Acarda Outbound
Avaya
8.4

Workforce Optimization (WFO)

Acarda Outbound
Avaya
8.9
Inbound call routing
Acarda Outbound
Avaya
9.2
Omnichannel inbound routing
Acarda Outbound
Avaya
9.1
Recording
Acarda Outbound
Avaya
9.0
Quality management
Acarda Outbound
Avaya
9.0
Call analytics
Acarda Outbound
Avaya
8.7
Historical reporting
Acarda Outbound
Avaya
8.9
Live reporting
Acarda Outbound
Avaya
8.7
Customer surveys
Acarda Outbound
Avaya
8.5
Customer interaction analytics
Acarda Outbound
Avaya
8.8

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
No photo available

Avaya

  • It's a great system and very easy to use.
  • Has a super voicemail system that my users like a lot.
  • They are continuing to enhance the product so it continues to get better and better, keeping up with other competitors.
No photo available

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
No photo available

Avaya

  • Avaya's license structure can be a challenge to understand.
  • The UC core applications.
  • Avaya needs to have more tools for bulk configurations, ability to export and edit a configuration, not all fields in a site administrator are exportable.
  • The softphone solution on the IP office side interface is very outdated.
Juan Vlieg profile photo

Likelihood to Renew

Acarda Outbound

No score
No answers yet
No answers on this topic

Avaya

Avaya 8.9
Based on 12 answers
Avaya continues to be a leader in innovation in the voice arena. Avaya solutions constantly provide new and cutting age technology and new features that are fun to deploy and use.
Michael Goston profile photo

Usability

Acarda Outbound

No score
No answers yet
No answers on this topic

Avaya

Avaya 8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Support

Acarda Outbound

No score
No answers yet
No answers on this topic

Avaya

Avaya 9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
No photo available

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
No photo available

Avaya

AVAYA offers extremely reliable products, that will help reduce your business expenses. Example: Compared to Polycom UC, AVAYA's scopia solution provides a better user experience and easy integrates with any h.323 or SIP enabled endpoint. AVAYA Aura Contact Center will provide your call center with all the needs tools to be more efficient.
Alessandro Tirone profile photo

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
No photo available

Avaya

  • Avaya has a strong technology support to reduce the down time
  • Avaya has different product line to suit a company's requirement
  • Avaya makes communication more efficient.
No photo available

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Avaya

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Add comparison