What users are saying about

Avaya

88 Ratings

Acarda Outbound

1 Ratings
Score 8 out of 101

Avaya

88 Ratings
Score 8 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Avaya

Avaya is well-suited for both the virtual employee using a soft-phone approach, as well as the brick and mortar employee using a hard phone and possibly the soft phone as well. I cannot think of an instance when Avaya would not be needed in these environments, unless incoming calls were not the focus of an organization. Outbound calls through Avaya without an appropriate contact list would probably be the only issue where I could possibly see a problem with using the software.
Shauna Stermer profile photo

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • Easy for End Users
  • Simple To Use
  • Lots of Features
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Better admin interface
  • Hard initial installation
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Likelihood to Renew

No score
No answers yet
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Avaya10.0
Based on 11 answers
I have given AVAYA a rating of 9 due to their wide range of telephony, telecom and UC solutions. AVAYA's involvement in the 2014 Sochi Olympic games proves to me that they can provide your organization with an A-Z solution. AVAYA has recently changed their CM licensing packages which will help reduce costs when deploying a video conference solution like scopia.
Alessandro Tirone profile photo

Usability

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No answers yet
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Avaya8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Support

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Avaya9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • Communication between departments has increased
  • Training of new users is all but eliminated
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Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Avaya

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details