What users are saying about
88 Ratings
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Score 8 out of 101
88 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Avaya

Avaya is well-suited for both the virtual employee using a soft-phone approach, as well as the brick and mortar employee using a hard phone and possibly the soft phone as well. I cannot think of an instance when Avaya would not be needed in these environments, unless incoming calls were not the focus of an organization. Outbound calls through Avaya without an appropriate contact list would probably be the only issue where I could possibly see a problem with using the software.
Shauna Stermer profile photo

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • Easy for End Users
  • Simple To Use
  • Lots of Features
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • AVAYA's turn around time on major and minor deployments. SOW's take way to long.
Alessandro Tirone profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Avaya10.0
Based on 11 answers
Avaya is a useful product but the interface is dated and it would be better if it allowed more customization.
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Usability

No score
No answers yet
No answers on this topic
Avaya8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Support

No score
No answers yet
No answers on this topic
Avaya9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Easy interoperability with other vendors. With Cisco it's not possible.
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Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • Easy to contact someone.
  • Easy to keep track of voice mail.
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Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Avaya

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details