Acarda Outbound vs. Avaya Call Center Elite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Avaya Call Center Elite
Score 7.9 out of 10
N/A
Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs.N/A
Pricing
Acarda OutboundAvaya Call Center Elite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundAvaya Call Center Elite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Acarda OutboundAvaya Call Center Elite
Top Pros

No answers on this topic

Features
Acarda OutboundAvaya Call Center Elite
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
Avaya Call Center Elite
7.3
24 Ratings
14% below category average
Agent dashboard9.01 Ratings7.314 Ratings
Outbound response8.01 Ratings6.813 Ratings
Click-to-call (CTC)8.01 Ratings7.613 Ratings
Validate callers00 Ratings7.518 Ratings
Call forwarding00 Ratings8.520 Ratings
Warm transfer00 Ratings8.021 Ratings
Predictive dialing00 Ratings7.411 Ratings
Interactive voice response00 Ratings7.214 Ratings
REST APIs00 Ratings6.99 Ratings
Call scripts00 Ratings7.817 Ratings
Call tracking00 Ratings8.819 Ratings
Multichannel integration00 Ratings5.211 Ratings
CRM software integration00 Ratings5.914 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Avaya Call Center Elite
7.2
20 Ratings
14% below category average
Recording9.01 Ratings7.316 Ratings
Historical reporting8.01 Ratings7.217 Ratings
Inbound call routing00 Ratings8.017 Ratings
Omnichannel inbound routing00 Ratings7.28 Ratings
Quality management00 Ratings7.113 Ratings
Call analytics00 Ratings6.815 Ratings
Live reporting00 Ratings7.216 Ratings
Customer surveys00 Ratings6.56 Ratings
Customer interaction analytics00 Ratings7.69 Ratings
Best Alternatives
Acarda OutboundAvaya Call Center Elite
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundAvaya Call Center Elite
Likelihood to Recommend
8.0
(2 ratings)
8.0
(32 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Acarda OutboundAvaya Call Center Elite
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Avaya
The way Technology is expanding, Elite can be utilized and integrated into any environment as long as it keeps pace with the merging needs. I strongly recommend that there needs to be more innovation within the product to bring it back to where it was in the past.
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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Avaya
  • I think the reporting cause Elite does really good with reporting related to CMS and with the proper to-left knee programming. It performs well from a routing perspective. It will identify where the call needs to be routed to and it will cure it to that group pretty effectively. We've also found it to be relatively stable. You don't hear a lot of incidents about Call Center Elite going down. Sometimes it might be a database that might be having an issue or something else, but you never hear the call center has gone down or we can't route calls. You normally don't hear that. So it's been relatively stable.
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Avaya
  • I do feel that their support definitely needs a room for improvement. There is not a lot and I say that as in from the technology support side of it is the support definitely needs to be a lot better and that's because if we're running into troubles or issues, there's not a lot of help outside of when we go to Avaya to help fix it. We get a little down a bumpy road trying to get that fixed. The last time I was here, I worked up there.
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Usability
Acarda Sales Technologies
No answers on this topic
Avaya
Very easy to use.
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Support Rating
Acarda Sales Technologies
No answers on this topic
Avaya
Avaya always has good partners for support.
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Avaya
I've used a C Experience portal, Contact Center Elite for Avaya Symposium, and Symposium Express for other manufacturers. I've used the Cisco solution for the Cisco. I believe the Contact Center Elite is the easiest of all the products for the enterprise industry and it's got the best user feel to be able to integrate it into your phone system
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Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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Avaya
  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
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