What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Avaya Call Center Elite

I would recommend Avaya for a company that needs a stable environment up 24 hours/ 7 days a week. It is very stable. However, the configuration is more complex but gives you some flexibility.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Avaya Call Center Elite
6.2
Validate callers
Acarda Outbound
Avaya Call Center Elite
5.0
Outbound response
Acarda Outbound
Avaya Call Center Elite
4.0
Call forwarding
Acarda Outbound
Avaya Call Center Elite
8.0
Click-to-call (CTC)
Acarda Outbound
Avaya Call Center Elite
3.0
Warm transfer
Acarda Outbound
Avaya Call Center Elite
8.0
Predictive dialing
Acarda Outbound
Avaya Call Center Elite
5.0
REST APIs
Acarda Outbound
Avaya Call Center Elite
7.0
Call scripts
Acarda Outbound
Avaya Call Center Elite
7.0
Call tracking
Acarda Outbound
Avaya Call Center Elite
6.0
Multichannel integration
Acarda Outbound
Avaya Call Center Elite
7.0
CRM software integration
Acarda Outbound
Avaya Call Center Elite
8.0

Workforce Optimization (WFO)

Acarda Outbound
Avaya Call Center Elite
7.5
Inbound call routing
Acarda Outbound
Avaya Call Center Elite
8.0
Omnichannel inbound routing
Acarda Outbound
Avaya Call Center Elite
7.0
Recording
Acarda Outbound
Avaya Call Center Elite
7.0
Quality management
Acarda Outbound
Avaya Call Center Elite
8.0
Call analytics
Acarda Outbound
Avaya Call Center Elite
7.0
Historical reporting
Acarda Outbound
Avaya Call Center Elite
8.0
Live reporting
Acarda Outbound
Avaya Call Center Elite
8.0
Customer interaction analytics
Acarda Outbound
Avaya Call Center Elite
7.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Avaya Call Center Elite

  • Avaya delivers a strong platform, we rarely have any issue with the product.
  • They offer good support for software and hardware.
  • There is a good redundancy, who permit us to do maintenance while conserving a 24h service.
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Avaya Call Center Elite

  • The configuration of the system could be improved with a better-looking GUI.
  • They should offer more software base modules, instead of having a server for each little module.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Avaya Call Center Elite

We use both platforms, but for inbound we use mostly Avaya Aura Call Center Elite as it provides integrations with Cisco ICM. It is also stronger when you have more than 1000 skills and routing strategies. It requires less maintenance to keep stability.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Avaya Call Center Elite

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya Call Center Elite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Avaya Call Center Elite
7.0

Add comparison