What users are saying about
27 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 1 feature set: Workforce Optimization (WFO)
  • Cisco Finesse ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.3

Acarda Outbound

83%
8.4

Cisco Finesse

84%
Cisco Finesse ranks higher in 11/13 features

Agent dashboard

9.0
90%
1 Rating
8.4
84%
7 Ratings

Outbound response

8.0
80%
1 Rating
7.9
79%
7 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.3
83%
4 Ratings

Validate callers

N/A
0 Ratings
8.8
88%
6 Ratings

Call forwarding

N/A
0 Ratings
8.9
89%
6 Ratings

Warm transfer

N/A
0 Ratings
8.6
86%
5 Ratings

Predictive dialing

N/A
0 Ratings
8.0
80%
5 Ratings

Interactive voice response

N/A
0 Ratings
8.3
83%
4 Ratings

REST APIs

N/A
0 Ratings
8.5
85%
3 Ratings

Call scripts

N/A
0 Ratings
8.0
80%
4 Ratings

Call tracking

N/A
0 Ratings
8.5
85%
7 Ratings

Multichannel integration

N/A
0 Ratings
8.7
87%
4 Ratings

CRM software integration

N/A
0 Ratings
8.4
84%
4 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
8.4

Cisco Finesse

84%
Cisco Finesse ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
8.1
81%
6 Ratings

Historical reporting

8.0
80%
1 Rating
8.7
87%
6 Ratings

Inbound call routing

N/A
0 Ratings
8.1
81%
7 Ratings

Omnichannel inbound routing

N/A
0 Ratings
7.5
75%
3 Ratings

Quality management

N/A
0 Ratings
9.1
91%
5 Ratings

Call analytics

N/A
0 Ratings
8.2
82%
6 Ratings

Live reporting

N/A
0 Ratings
8.5
85%
6 Ratings

Customer surveys

N/A
0 Ratings
9.0
90%
5 Ratings

Customer interaction analytics

N/A
0 Ratings
8.0
80%
4 Ratings

Attribute Ratings

  • Cisco Finesse is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.5

Cisco Finesse

85%
7 Ratings

Support Rating

Acarda Outbound

N/A
0 Ratings
10.0

Cisco Finesse

100%
2 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Cisco

I didn't personally hate working with Finesse as an end-user, but the frequent bugs and crashes were troublesome. While the frequency wasn't daily or weekly, it was enough to be memorable and difficult to work through. At times the software would crash across the board and take 15 minutes to recover, which pending call volumes, could be highly problematic. When it was working I had few issues or complaints.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Cisco

  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Cisco

  • While adding skill group to the agent a direct find and assign button should be there.
  • In [the] case of multiple skill groups to be added there is a chance of ambiguity [and] different colour code can be used to distinguish.
  • User interface can be improvised.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cisco Finesse

    Starting Price

    Editions & Modules

    Cisco Finesse editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Acarda Sales Technologies

      No answers on this topic

      Cisco

      We have hardly had any problems, but the attention provided when we need support has been very fast and effective
      Read full review

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Cisco

      We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Cisco

      • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
      Read full review

      Add comparison