Acarda Outbound vs. Cisco Finesse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Cisco Finesse
Score 8.4 out of 10
N/A
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
Pricing
Acarda OutboundCisco Finesse
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundCisco Finesse
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundCisco Finesse
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundCisco Finesse
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
0% below category average
Cisco Finesse
8.4
6 Ratings
1% above category average
Agent dashboard9.01 Ratings8.06 Ratings
Outbound response8.01 Ratings8.16 Ratings
Click-to-call (CTC)8.01 Ratings8.93 Ratings
Validate callers00 Ratings8.75 Ratings
Call forwarding00 Ratings9.15 Ratings
Warm transfer00 Ratings8.94 Ratings
Predictive dialing00 Ratings8.04 Ratings
Interactive voice response00 Ratings8.03 Ratings
REST APIs00 Ratings8.02 Ratings
Call scripts00 Ratings8.03 Ratings
Call tracking00 Ratings8.36 Ratings
Multichannel integration00 Ratings8.93 Ratings
CRM software integration00 Ratings8.13 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Cisco Finesse
8.3
6 Ratings
1% above category average
Recording9.01 Ratings7.95 Ratings
Historical reporting8.01 Ratings8.95 Ratings
Inbound call routing00 Ratings8.16 Ratings
Omnichannel inbound routing00 Ratings7.63 Ratings
Quality management00 Ratings9.04 Ratings
Call analytics00 Ratings8.35 Ratings
Live reporting00 Ratings8.55 Ratings
Customer surveys00 Ratings8.74 Ratings
Customer interaction analytics00 Ratings7.43 Ratings
Best Alternatives
Acarda OutboundCisco Finesse
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundCisco Finesse
Likelihood to Recommend
8.0
(2 ratings)
8.5
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Acarda OutboundCisco Finesse
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Cisco
I didn't personally hate working with Finesse as an end-user, but the frequent bugs and crashes were troublesome. While the frequency wasn't daily or weekly, it was enough to be memorable and difficult to work through. At times the software would crash across the board and take 15 minutes to recover, which pending call volumes, could be highly problematic. When it was working I had few issues or complaints.
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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Cisco
  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Cisco
  • While adding skill group to the agent a direct find and assign button should be there.
  • In [the] case of multiple skill groups to be added there is a chance of ambiguity [and] different colour code can be used to distinguish.
  • User interface can be improvised.
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Support Rating
Acarda Sales Technologies
No answers on this topic
Cisco
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Cisco
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
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Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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Cisco
  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
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ScreenShots