What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned support org.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Cisco Finesse
9.0
Agent dashboard
Acarda Outbound
Cisco Finesse
9.8
Validate callers
Acarda Outbound
Cisco Finesse
9.0
Outbound response
Acarda Outbound
Cisco Finesse
7.4
Call forwarding
Acarda Outbound
Cisco Finesse
8.2
Click-to-call (CTC)
Acarda Outbound
Cisco Finesse
8.0
Warm transfer
Acarda Outbound
Cisco Finesse
8.0
Predictive dialing
Acarda Outbound
Cisco Finesse
9.6
Interactive voice response
Acarda Outbound
Cisco Finesse
10.0
REST APIs
Acarda Outbound
Cisco Finesse
10.0
Call scripts
Acarda Outbound
Cisco Finesse
10.0
Call tracking
Acarda Outbound
Cisco Finesse
9.2
Multichannel integration
Acarda Outbound
Cisco Finesse
8.0
CRM software integration
Acarda Outbound
Cisco Finesse
10.0

Workforce Optimization (WFO)

Acarda Outbound
Cisco Finesse
8.9
Inbound call routing
Acarda Outbound
Cisco Finesse
9.2
Omnichannel inbound routing
Acarda Outbound
Cisco Finesse
8.0
Recording
Acarda Outbound
Cisco Finesse
9.2
Quality management
Acarda Outbound
Cisco Finesse
10.0
Call analytics
Acarda Outbound
Cisco Finesse
8.4
Historical reporting
Acarda Outbound
Cisco Finesse
8.0
Live reporting
Acarda Outbound
Cisco Finesse
9.0
Customer surveys
Acarda Outbound
Cisco Finesse
9.2
Customer interaction analytics
Acarda Outbound
Cisco Finesse
9.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • A bit buggy at times, will set reps to unavailable unknowingly.
Anonymous | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Cisco Finesse
8.2

Support Rating

Acarda Outbound
Cisco Finesse
10.0

Add comparison