What users are saying about
3 Ratings
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Score 7.7 out of 100
48 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
9.1

Webex Contact Center

91%
Webex Contact Center ranks higher in 13/13 features

Agent dashboard

9.0
90%
1 Rating
9.3
93%
12 Ratings

Outbound response

8.0
80%
1 Rating
9.1
91%
9 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
9.2
92%
10 Ratings

Validate callers

N/A
0 Ratings
8.7
87%
12 Ratings

Call forwarding

N/A
0 Ratings
8.8
88%
11 Ratings

Warm transfer

N/A
0 Ratings
9.7
97%
12 Ratings

Predictive dialing

N/A
0 Ratings
9.0
90%
8 Ratings

Interactive voice response

N/A
0 Ratings
9.5
95%
10 Ratings

REST APIs

N/A
0 Ratings
8.8
88%
10 Ratings

Call scripts

N/A
0 Ratings
8.3
83%
12 Ratings

Call tracking

N/A
0 Ratings
9.0
90%
11 Ratings

Multichannel integration

N/A
0 Ratings
9.7
97%
11 Ratings

CRM software integration

N/A
0 Ratings
9.8
98%
10 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
9.4

Webex Contact Center

94%
Webex Contact Center ranks higher in 9/9 features

Recording

9.0
90%
1 Rating
9.6
96%
11 Ratings

Historical reporting

8.0
80%
1 Rating
8.2
82%
11 Ratings

Inbound call routing

N/A
0 Ratings
9.0
90%
10 Ratings

Omnichannel inbound routing

N/A
0 Ratings
9.6
96%
11 Ratings

Quality management

N/A
0 Ratings
9.6
96%
10 Ratings

Call analytics

N/A
0 Ratings
9.8
98%
11 Ratings

Live reporting

N/A
0 Ratings
9.6
96%
10 Ratings

Customer surveys

N/A
0 Ratings
9.2
92%
10 Ratings

Customer interaction analytics

N/A
0 Ratings
9.6
96%
9 Ratings

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
9.7

Webex Contact Center

97%
12 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Cisco

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
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Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Cisco

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Cisco

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex Contact Center

    Starting Price

    Editions & Modules

    Webex Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talk to Expert

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Cisco

      Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Cisco

      • It doesn't take a lot of investment to train new Webex users.
      • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
      • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
      Read full review

      Add comparison