What users are saying about
1 Rating
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Score 8 out of 100
25 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Webex Contact Center
8.3
Agent dashboard
Acarda Outbound
Webex Contact Center
7.6
Validate callers
Acarda Outbound
Webex Contact Center
8.9
Outbound response
Acarda Outbound
Webex Contact Center
8.8
Call forwarding
Acarda Outbound
Webex Contact Center
9.1
Click-to-call (CTC)
Acarda Outbound
Webex Contact Center
8.8
Warm transfer
Acarda Outbound
Webex Contact Center
7.6
Predictive dialing
Acarda Outbound
Webex Contact Center
8.3
Interactive voice response
Acarda Outbound
Webex Contact Center
9.1
REST APIs
Acarda Outbound
Webex Contact Center
9.1
Call scripts
Acarda Outbound
Webex Contact Center
7.2
Call tracking
Acarda Outbound
Webex Contact Center
7.9
Multichannel integration
Acarda Outbound
Webex Contact Center
7.6
CRM software integration
Acarda Outbound
Webex Contact Center
7.9

Workforce Optimization (WFO)

Acarda Outbound
Webex Contact Center
8.5
Inbound call routing
Acarda Outbound
Webex Contact Center
9.1
Omnichannel inbound routing
Acarda Outbound
Webex Contact Center
8.5
Recording
Acarda Outbound
Webex Contact Center
7.4
Quality management
Acarda Outbound
Webex Contact Center
9.1
Call analytics
Acarda Outbound
Webex Contact Center
7.6
Historical reporting
Acarda Outbound
Webex Contact Center
7.9
Live reporting
Acarda Outbound
Webex Contact Center
9.1
Customer surveys
Acarda Outbound
Webex Contact Center
9.1
Customer interaction analytics
Acarda Outbound
Webex Contact Center
9.1

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Webex Contact Center

  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
Duane Thompson | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Webex Contact Center

  • No OPEX at all except professional services, phones and/or headsets (when required).
  • For seasonal peaks, agent licenses can be billed as overage instead of committing for more licenses.
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Webex Contact Center
7.4

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