What users are saying about
3 Ratings
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Score 7.7 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Feature Set Ratings

  • Cloud Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.8

Cloud Call Center

88%
Cloud Call Center ranks higher in 13/13 features

Agent dashboard

9.0
90%
1 Rating
10.0
100%
1 Rating

Outbound response

8.0
80%
1 Rating
10.0
100%
1 Rating

Click-to-call (CTC)

8.0
80%
1 Rating
8.0
80%
1 Rating

Validate callers

N/A
0 Ratings
9.0
90%
1 Rating

Call forwarding

N/A
0 Ratings
9.0
90%
1 Rating

Warm transfer

N/A
0 Ratings
9.0
90%
1 Rating

Predictive dialing

N/A
0 Ratings
8.0
80%
1 Rating

Interactive voice response

N/A
0 Ratings
8.0
80%
1 Rating

REST APIs

N/A
0 Ratings
9.0
90%
1 Rating

Call scripts

N/A
0 Ratings
9.0
90%
1 Rating

Call tracking

N/A
0 Ratings
10.0
100%
1 Rating

Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating

CRM software integration

N/A
0 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
9.6

Cloud Call Center

96%
Cloud Call Center ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
8.0
80%
1 Rating

Historical reporting

8.0
80%
1 Rating
10.0
100%
1 Rating

Inbound call routing

N/A
0 Ratings
9.0
90%
1 Rating

Omnichannel inbound routing

N/A
0 Ratings
9.0
90%
1 Rating

Quality management

N/A
0 Ratings
10.0
100%
1 Rating

Call analytics

N/A
0 Ratings
10.0
100%
1 Rating

Live reporting

N/A
0 Ratings
10.0
100%
1 Rating

Customer surveys

N/A
0 Ratings
10.0
100%
1 Rating

Customer interaction analytics

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
9.0

Cloud Call Center

90%
2 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

3CLogic.com

Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

3CLogic.com

  • Ease of Use
  • Softphones
  • Integration to other applications
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

3CLogic.com

  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cloud Call Center

    Starting Price

    Editions & Modules

    Cloud Call Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      3CLogic.com

      Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      3CLogic.com

      • Increased efficiency.
      • Increased customer satisfaction.
      • Increased our support teams productivity.
      • Helps with training.
      Read full review

      Add comparison