What users are saying about
5 Ratings
3 Ratings
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Score 7.7 out of 100
5 Ratings
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Score 9 out of 100

Feature Set Ratings

    Contact Center Software

    8.3

    Acarda Outbound

    83%

    DCDial

    Feature Set Not Supported
    N/A
    Acarda Outbound ranks higher in 3/3 features

    Agent dashboard

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Outbound response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.5

    Acarda Outbound

    85%

    DCDial

    Feature Set Not Supported
    N/A
    Acarda Outbound ranks higher in 2/2 features

    Recording

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Historical reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • DCDial is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Acarda Outbound

    80%
    2 Ratings
    9.5

    DCDial

    95%
    3 Ratings

    Support Rating

    Acarda Outbound

    N/A
    0 Ratings
    10.0

    DCDial

    100%
    1 Rating

    Likelihood to Recommend

    Acarda Sales Technologies

    I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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    DCDial

    This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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    Pros

    Acarda Sales Technologies

    • Call clearance and tools
    • Typing notes on the call
    • Recording all calls
    • Advanced reporting
    • Have unsuccessful calls re-scheduled
    Read full review

    DCDial

    • Integrates seamlessly with our CRM products.
    • Call tracking capabilities.
    • A fully compliant call center suite.
    Read full review

    Cons

    Acarda Sales Technologies

    • Lacked the level of integrations we needed with other software.
    • That's it. It was great otherwise.
    Read full review

    DCDial

    • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
    Read full review

    Pricing Details

    Acarda Outbound

    Starting Price

    Editions & Modules

    Acarda Outbound editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      DCDial

      Starting Price

      Editions & Modules

      DCDial editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Acarda Sales Technologies

        No answers on this topic

        DCDial

        I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
        Read full review

        Alternatives Considered

        Acarda Sales Technologies

        I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
        Read full review

        DCDial

        We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
        Read full review

        Return on Investment

        Acarda Sales Technologies

        • Increasing productivity and closed sales
        • Making the customer feels trust by providing info about his previous call.
        • Ease of use and quick
        Read full review

        DCDial

        • Call tracking capabilities.
        • Easy monitoring and reporting features.
        • Compliant call center suite.
        Read full review

        Screenshots

        Add comparison