Acarda Outbound vs. DCDial

Acarda Outbound

Acarda Outbound

3 Reviews and Ratings

DCDial

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acarda Outbound	Score 7.8 out of 10	N/A	Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.	N/A
DCDial	Score 9.4 out of 10	Small Businesses (1-50 employees)	DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…	N/A

Pricing

Acarda Outbound

DCDial

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Acarda Outbound	DCDial
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Acarda Outbound	DCDial
Top Pros	Pro Simple setup Pro Support team Pro Dropped calls	Pro Friendly and easy Pro Customer service Pro Customize the system
Top Cons	No answers on this topic	Minus Recording calls Minus Internet connection Minus Bit overwhelming

Features

Acarda Outbound

DCDial

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Acarda Outbound 8.3 1 Ratings 1% below category average	DCDial - Ratings
Agent dashboard	9.01 Ratings	00 Ratings
Outbound response	8.01 Ratings	00 Ratings
Click-to-call (CTC)	8.01 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Acarda Outbound 8.5 1 Ratings 3% above category average	DCDial - Ratings
Recording	9.01 Ratings	00 Ratings
Historical reporting	8.01 Ratings	00 Ratings

Best Alternatives
	Acarda Outbound	DCDial
Small Businesses	CloudTalk Score 9.5 out of 10	8x8 Contact Center Score 7.6 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Eleveo Score 9.2 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Calabrio Teleopti WFM Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acarda Outbound	DCDial
Likelihood to Recommend	8.0 (2 ratings)	9.5 (3 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Acarda Outbound	DCDial
Likelihood to Recommend	Acarda Sales Technologies I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here. Incentivized Verified User Anonymous Read full review	DCDial This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers. Incentivized Melanie Tobiasson SVP Infrastructure & Operations Read full review
Pros	Acarda Sales Technologies Call clearance and tools Typing notes on the call Recording all calls Advanced reporting Have unsuccessful calls re-scheduled Incentivized AH Abdallah Hindy Workforce Specialist Read full review	DCDial Integrates seamlessly with our CRM products. Call tracking capabilities. A fully compliant call center suite. Incentivized Alex Wilson Project Manager Read full review
Cons	Acarda Sales Technologies Lacked the level of integrations we needed with other software. That's it. It was great otherwise. Incentivized Verified User Anonymous Read full review	DCDial I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity. Verified User Anonymous Read full review
Support Rating	Acarda Sales Technologies No answers on this topic	DCDial I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality. Verified User Anonymous Read full review
Alternatives Considered	Acarda Sales Technologies I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it. Incentivized Verified User Anonymous Read full review	DCDial We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant. Verified User Anonymous Read full review
Return on Investment	Acarda Sales Technologies Increasing productivity and closed sales Making the customer feels trust by providing info about his previous call. Ease of use and quick Incentivized AH Abdallah Hindy Workforce Specialist Read full review	DCDial Call tracking capabilities. Easy monitoring and reporting features. Compliant call center suite. Incentivized Alex Wilson Project Manager Read full review
ScreenShots		DCDial Screenshots