What users are saying about
1 Rating
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Score 8 out of 100
10 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Dialpad Contact Center

From years of using different hosted services with Cisco phones, that require either a VPN to the office or another hardwired line for connection and no ability to use your mobile device as a phone, Dialpad answers all of those issues and makes it pretty easy to connect without any delays.
Justin Giffin | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Dialpad Contact Center
7.6
Agent dashboard
Acarda Outbound
Dialpad Contact Center
6.7
Validate callers
Acarda Outbound
Dialpad Contact Center
7.0
Outbound response
Acarda Outbound
Dialpad Contact Center
9.0
Call forwarding
Acarda Outbound
Dialpad Contact Center
7.0
Click-to-call (CTC)
Acarda Outbound
Dialpad Contact Center
10.0
Warm transfer
Acarda Outbound
Dialpad Contact Center
8.0
Predictive dialing
Acarda Outbound
Dialpad Contact Center
8.5
Interactive voice response
Acarda Outbound
Dialpad Contact Center
8.0
REST APIs
Acarda Outbound
Dialpad Contact Center
9.0
Call scripts
Acarda Outbound
Dialpad Contact Center
9.0
Call tracking
Acarda Outbound
Dialpad Contact Center
5.0
Multichannel integration
Acarda Outbound
Dialpad Contact Center
3.0
CRM software integration
Acarda Outbound
Dialpad Contact Center
8.0

Workforce Optimization (WFO)

Acarda Outbound
Dialpad Contact Center
8.6
Inbound call routing
Acarda Outbound
Dialpad Contact Center
8.7
Omnichannel inbound routing
Acarda Outbound
Dialpad Contact Center
8.0
Recording
Acarda Outbound
Dialpad Contact Center
9.7
Quality management
Acarda Outbound
Dialpad Contact Center
5.0
Call analytics
Acarda Outbound
Dialpad Contact Center
8.5
Historical reporting
Acarda Outbound
Dialpad Contact Center
10.0
Live reporting
Acarda Outbound
Dialpad Contact Center
8.0
Customer surveys
Acarda Outbound
Dialpad Contact Center
10.0
Customer interaction analytics
Acarda Outbound
Dialpad Contact Center
10.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Dialpad Contact Center

  • Professional communication with customers.
  • You can use it anywhere.
  • All you need in one application.
NICOLAS DIAZ | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Dialpad Contact Center

  • Don't allow you to miss calls after a certain amount of rings. It should be transferred to the next agent in line.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Dialpad Contact Center

8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
Justin Giffin | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Dialpad Contact Center

  • Increased efficiency.
  • Quick answers to our customers.
  • Make money doing calls.
NICOLAS DIAZ | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Dialpad Contact Center
9.7

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