What users are saying about
3 Ratings
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Score 7.7 out of 100
22 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 1 feature set: Contact Center Software
  • Dialpad Contact Center ranks higher in 1 feature set: Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.2

Dialpad Contact Center

82%
Dialpad Contact Center ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.4
84%
9 Ratings

Outbound response

8.0
80%
1 Rating
8.5
85%
9 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
9.0
90%
8 Ratings

Validate callers

N/A
0 Ratings
8.0
80%
9 Ratings

Call forwarding

N/A
0 Ratings
8.5
85%
9 Ratings

Warm transfer

N/A
0 Ratings
8.2
82%
7 Ratings

Predictive dialing

N/A
0 Ratings
7.8
78%
7 Ratings

Interactive voice response

N/A
0 Ratings
8.6
86%
9 Ratings

REST APIs

N/A
0 Ratings
8.9
89%
5 Ratings

Call scripts

N/A
0 Ratings
7.6
76%
7 Ratings

Call tracking

N/A
0 Ratings
7.8
78%
9 Ratings

Multichannel integration

N/A
0 Ratings
7.8
78%
7 Ratings

CRM software integration

N/A
0 Ratings
7.1
71%
8 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
8.6

Dialpad Contact Center

86%
Dialpad Contact Center ranks higher in 9/9 features

Recording

9.0
90%
1 Rating
9.0
90%
9 Ratings

Historical reporting

8.0
80%
1 Rating
9.4
94%
7 Ratings

Inbound call routing

N/A
0 Ratings
8.9
89%
10 Ratings

Omnichannel inbound routing

N/A
0 Ratings
9.0
90%
6 Ratings

Quality management

N/A
0 Ratings
8.0
80%
7 Ratings

Call analytics

N/A
0 Ratings
9.4
94%
9 Ratings

Live reporting

N/A
0 Ratings
9.0
90%
7 Ratings

Customer surveys

N/A
0 Ratings
6.9
69%
6 Ratings

Customer interaction analytics

N/A
0 Ratings
7.8
78%
7 Ratings

Attribute Ratings

  • Dialpad Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.7

Dialpad Contact Center

87%
11 Ratings

Likelihood to Renew

Acarda Outbound

N/A
0 Ratings
10.0

Dialpad Contact Center

100%
1 Rating

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Dialpad

I am highly likely to recommend Dialpad Contact Center to a colleague. Dialpad provided me and my team with extensive data, which we were able to utilize to make changes in our strategy accordingly, seeing an increase in happy customers. I am also a fan of the transcript provided after the call has been finished, it always helps save time, and at the end of the day, time is money.
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Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Dialpad

  • The ease of use and integration into our local IT infrastructure
  • It improved business process agility especially for the work from home agents
  • It improved our customer relations/service with fewer dropped calls
  • It gives managers better reporting capabilities and call usage statistics
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Dialpad

  • If a department has a need for 5+ call centers, it is a bit more difficult to manager and report on.
  • Maybe a little more granuality in Agent help cards so it shows cards that are relevant to agents tenure. May have some agents that need certain help, where others wouldnt need it because of their experience
  • Self service options
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dialpad Contact Center

    Starting Price

    Editions & Modules

    Dialpad Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Acarda Sales Technologies

      No answers on this topic

      Dialpad

      I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.
      Read full review

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Dialpad

      Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Dialpad

      • Less equipment to purchase, means more up time and low maintenance
      • With no VPN required to an office, Dialpad is easily deployed out in the field around the world
      • Missed a call? The voicemail will dictate and send an email with the voice and the text.
      Read full review

      Add comparison