What users are saying about
1 Ratings
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Score 8 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Fathom Customer Care
6.2
Agent dashboard
Acarda Outbound
Fathom Customer Care
7.0
Validate callers
Acarda Outbound
Fathom Customer Care
6.0
Outbound response
Acarda Outbound
Fathom Customer Care
6.0
Call forwarding
Acarda Outbound
Fathom Customer Care
6.0
Click-to-call (CTC)
Acarda Outbound
Fathom Customer Care
7.0
Warm transfer
Acarda Outbound
Fathom Customer Care
7.0
Predictive dialing
Acarda Outbound
Fathom Customer Care
6.0
Interactive voice response
Acarda Outbound
Fathom Customer Care
6.0
REST APIs
Acarda Outbound
Fathom Customer Care
6.0
Call scripts
Acarda Outbound
Fathom Customer Care
6.0
Call tracking
Acarda Outbound
Fathom Customer Care
6.0
Multichannel integration
Acarda Outbound
Fathom Customer Care
6.0
CRM software integration
Acarda Outbound
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Acarda Outbound
Fathom Customer Care
5.2
Inbound call routing
Acarda Outbound
Fathom Customer Care
4.0
Omnichannel inbound routing
Acarda Outbound
Fathom Customer Care
6.0
Recording
Acarda Outbound
Fathom Customer Care
5.0
Quality management
Acarda Outbound
Fathom Customer Care
5.0
Call analytics
Acarda Outbound
Fathom Customer Care
5.0
Historical reporting
Acarda Outbound
Fathom Customer Care
5.0
Live reporting
Acarda Outbound
Fathom Customer Care
5.0
Customer surveys
Acarda Outbound
Fathom Customer Care
5.0
Customer interaction analytics
Acarda Outbound
Fathom Customer Care
7.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Outbound Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Fathom Customer Care
8.0

Support Rating

Acarda Outbound
Fathom Customer Care
8.0

Add comparison