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Acarda Outbound vs. Sharpen Contact Center Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Sharpen Contact Center Platform
Score 0.0 out of 10
N/A
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.
$130
per user/month
Pricing
Acarda OutboundSharpen Contact Center Platform
Editions & Modules
No answers on this topic
Power
$130
per user/month
Offerings
Pricing Offerings
Acarda OutboundSharpen Contact Center Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Acarda OutboundSharpen Contact Center Platform
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundSharpen Contact Center Platform
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
Sharpen Contact Center Platform
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Outbound response8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Sharpen Contact Center Platform
-
Ratings
Recording9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Best Alternatives
Acarda OutboundSharpen Contact Center Platform
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundSharpen Contact Center Platform
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Acarda OutboundSharpen Contact Center Platform
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
AH
Abdallah Hindy
Workforce Specialist
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
AH
Abdallah Hindy
Workforce Specialist
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
ScreenShots