Acarda Outbound vs. MSG91

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Incentivized

If you really care a lot about the authenticity and other aspects of SMS to you user that it should reach on time, without lag and security then MSG91 is best suited to do this job. But if you are doing just some promotional email or not so important updates for the users then you can go for a different vendor also which also supports bulk messaging.

Incentivized

• Call clearance and tools
• Typing notes on the call
• Recording all calls
• Advanced reporting
• Have unsuccessful calls re-scheduled

Incentivized

• APIs for different services are available
• Very good documentation for the integration of APIs.
• Dashboard to check the status of SMS sent and performance.

Incentivized

• Lacked the level of integrations we needed with other software.
• That's it. It was great otherwise.

Incentivized

• After updation in some of policies of TRAI in India the documents needs update
• Some of the API's have became complicated after recent updates
• If there could be some alert mechanism that can help to know about reaching quota, or downtime alerts

Incentivized

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Incentivized

After going through all of them we felt MSG91 is more cleaner in terms of integration details and also the support by their tech team. Integration wish Twilio was very good but the dashboard and other features which MSG91 provides were somewhat similar or easy to understand for our team.

Incentivized

• Increasing productivity and closed sales
• Making the customer feels trust by providing info about his previous call.
• Ease of use and quick

Incentivized

• As compared to the price MSG91 is value for money for the things we get
• The SMS rates are not so high and you can easily use for small to enterprise level company.
• The dashboard of MSG91 helps a lot in understanding whats going wrong and can be improved.

Incentivized