What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 2 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Contact Center Software
Acarda Outbound
Feature Set Not Supported
N/A
9.2
Nectar Desk
92%
Nectar Desk ranks higher in 13/13 features
Nectar Desk ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
9.0
90%
1 Rating
Validate callers
N/A
0 Ratings
10.0
100%
1 Rating
Outbound response
N/A
0 Ratings
9.0
90%
1 Rating
Call forwarding
N/A
0 Ratings
10.0
100%
1 Rating
Click-to-call (CTC)
N/A
0 Ratings
10.0
100%
1 Rating
Warm transfer
N/A
0 Ratings
10.0
100%
1 Rating
Predictive dialing
N/A
0 Ratings
9.0
90%
1 Rating
Interactive voice response
N/A
0 Ratings
10.0
100%
1 Rating
REST APIs
N/A
0 Ratings
9.0
90%
1 Rating
Call scripts
N/A
0 Ratings
9.0
90%
1 Rating
Call tracking
N/A
0 Ratings
9.0
90%
1 Rating
Multichannel integration
N/A
0 Ratings
8.0
80%
1 Rating
CRM software integration
N/A
0 Ratings
8.0
80%
1 Rating
Workforce Optimization (WFO)
Acarda Outbound
Feature Set Not Supported
N/A
8.6
Nectar Desk
86%
Nectar Desk ranks higher in 8/8 features
Nectar Desk ranks higher in 8/8 features
Inbound call routing
N/A
0 Ratings
9.0
90%
1 Rating
Omnichannel inbound routing
N/A
0 Ratings
8.0
80%
1 Rating
Recording
N/A
0 Ratings
9.0
90%
1 Rating
Quality management
N/A
0 Ratings
9.0
90%
1 Rating
Call analytics
N/A
0 Ratings
8.0
80%
1 Rating
Historical reporting
N/A
0 Ratings
8.0
80%
1 Rating
Live reporting
N/A
0 Ratings
9.0
90%
1 Rating
Customer interaction analytics
N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- Acarda Outbound and Nectar Desk are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Acarda Outbound
80%
1 Rating
8.0
Nectar Desk
80%
1 Rating
Likelihood to Recommend
Acarda Outbound
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesNectar Desk
I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employeesPros
Acarda Outbound
- Simple Setup.
- Great Support Team.
- Never dropped calls.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesNectar Desk
- Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
- Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
- IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
- Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employeesCons
Acarda Outbound
- Lacked the level of integrations we needed with other software.
- That's it. It was great otherwise.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesNectar Desk
- When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
- Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employeesPricing Details
Acarda Outbound
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Nectar Desk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Acarda Outbound
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesNectar Desk
No answers on this topic
Return on Investment
Acarda Outbound
- Easy to get started with.
- Great workflow, especially for people starting in the industry.
- Helped us meet our daily call goals.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesNectar Desk
- As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employees