Acarda Outbound vs. Nectar Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.7 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Nectar Desk
Score 8.0 out of 10
Small Businesses (1-50 employees)
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.N/A
Pricing
Acarda OutboundNectar Desk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundNectar Desk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundNectar Desk
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundNectar Desk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
Nectar Desk
9.2
1 Ratings
9% above category average
Agent dashboard9.01 Ratings9.01 Ratings
Outbound response8.01 Ratings9.01 Ratings
Click-to-call (CTC)8.01 Ratings10.01 Ratings
Validate callers00 Ratings10.01 Ratings
Call forwarding00 Ratings10.01 Ratings
Warm transfer00 Ratings10.01 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings10.01 Ratings
REST APIs00 Ratings9.01 Ratings
Call scripts00 Ratings9.01 Ratings
Call tracking00 Ratings9.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
1% above category average
Nectar Desk
8.6
1 Ratings
3% above category average
Recording9.01 Ratings9.01 Ratings
Historical reporting8.01 Ratings8.01 Ratings
Inbound call routing00 Ratings9.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Quality management00 Ratings9.01 Ratings
Call analytics00 Ratings8.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
Acarda OutboundNectar Desk
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundNectar Desk
Likelihood to Recommend
8.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
Acarda OutboundNectar Desk
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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NectarDesk Inc.
I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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NectarDesk Inc.
  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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NectarDesk Inc.
  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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NectarDesk Inc.
No answers on this topic
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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NectarDesk Inc.
  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
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ScreenShots

Nectar Desk Screenshots

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