What users are saying about
1 Rating
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Nectar Desk
9.2
Agent dashboard
Acarda Outbound
Nectar Desk
9.0
Validate callers
Acarda Outbound
Nectar Desk
10.0
Outbound response
Acarda Outbound
Nectar Desk
9.0
Call forwarding
Acarda Outbound
Nectar Desk
10.0
Click-to-call (CTC)
Acarda Outbound
Nectar Desk
10.0
Warm transfer
Acarda Outbound
Nectar Desk
10.0
Predictive dialing
Acarda Outbound
Nectar Desk
9.0
Interactive voice response
Acarda Outbound
Nectar Desk
10.0
REST APIs
Acarda Outbound
Nectar Desk
9.0
Call scripts
Acarda Outbound
Nectar Desk
9.0
Call tracking
Acarda Outbound
Nectar Desk
9.0
Multichannel integration
Acarda Outbound
Nectar Desk
8.0
CRM software integration
Acarda Outbound
Nectar Desk
8.0

Workforce Optimization (WFO)

Acarda Outbound
Nectar Desk
8.6
Inbound call routing
Acarda Outbound
Nectar Desk
9.0
Omnichannel inbound routing
Acarda Outbound
Nectar Desk
8.0
Recording
Acarda Outbound
Nectar Desk
9.0
Quality management
Acarda Outbound
Nectar Desk
9.0
Call analytics
Acarda Outbound
Nectar Desk
8.0
Historical reporting
Acarda Outbound
Nectar Desk
8.0
Live reporting
Acarda Outbound
Nectar Desk
9.0
Customer interaction analytics
Acarda Outbound
Nectar Desk
9.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

Acarda Outbound

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Nectar Desk
8.0

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