What users are saying about

Acarda Outbound vs Nectar Desk

Acarda Outbound
2 Ratings
Nectar Desk
1 Rating

Acarda Outbound

2 Ratings
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Score 7 out of 100

Based on 2 reviews and ratings

Nectar Desk

1 Rating
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Score 8 out of 100

Based on 1 reviews and ratings

Feature Set Ratings

    Contact Center Software

    Acarda Outbound

    Feature Set Not Supported
    N/A
    9.2

    Nectar Desk

    92%
    Nectar Desk ranks higher in 13/13 features
    Nectar Desk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workforce Optimization (WFO)

    Acarda Outbound

    Feature Set Not Supported
    N/A
    8.6

    Nectar Desk

    86%
    Nectar Desk ranks higher in 8/8 features
    Nectar Desk ranks higher in 8/8 features

    Inbound call routing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Acarda Outbound and Nectar Desk are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Acarda Outbound

    80%
    1 Rating
    8.0

    Nectar Desk

    80%
    1 Rating

    Likelihood to Recommend

    Acarda Outbound

    I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Nectar Desk

    I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pros

    Acarda Outbound

    • Simple Setup.
    • Great Support Team.
    • Never dropped calls.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Nectar Desk

    • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
    • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
    • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
    • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Cons

    Acarda Outbound

    • Lacked the level of integrations we needed with other software.
    • That's it. It was great otherwise.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Nectar Desk

    • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
    • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pricing Details

    Acarda Outbound

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Nectar Desk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Alternatives Considered

    Acarda Outbound

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Nectar Desk

    No answers on this topic

    Return on Investment

    Acarda Outbound

    • Easy to get started with.
    • Great workflow, especially for people starting in the industry.
    • Helped us meet our daily call goals.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Nectar Desk

    • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Screenshots

    Acarda Outbound

    —

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