What users are saying about
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27 Ratings
1 Rating
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Score 8 out of 100

Playvox

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27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Playvox

Playvox adapts well to the statistical area and the training and comparison of agents, in order to improve performance metrics, with the support of didactic and evaluable coach sessions, it also has the possibility of individually evaluating the work of each agent placing a score and offering improvements or recognition as merited.
Gretty Gutierrez | TrustRadius Reviewer

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Playvox

  • Playvox allows the employee to interact with one another in a fun way by allowing for different channels to be used for specific groups, talents, and other items. This lets agents be creative and interact in fun ways!
  • The ability to deliver results of calls, Quality goals, and coachings lets the agents know where they stand in the company so that they can focus on what needs to be improved, while also letting the agent see what he or she is doing right!
  • Real-time postings lets you reply in a chat format for immediate post to a group or groups to address an issue at hand or something that may be up and coming.
Shauna Stermer | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Playvox

  • The UI is not quite as intuitive as it might be. It took some time to understand where to access specific functions and what each function was specifically for (we wrote an internal guide to help our leads and agents use it effectively)
  • We are about to implement for our sales team as well, which will use Playvox a bit differently than our support team - more focused on coachings and less focused on evaluating specific interactions. It would be great to have separate teams like this clearly delineated within a single Playvox instance, but still allow support and sales agents to interact and recognize each other in the community section.
  • As an admin, it would be great to change views so I could see what users at the agent level see.
Sarah Holdgrafer | TrustRadius Reviewer

Likelihood to Renew

Acarda Outbound

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.0
Based on 1 answer
It's an excellent tool that makes our support team better and happier. Playvox support is also extremely responsive and helpful.
Sarah Holdgrafer | TrustRadius Reviewer

Usability

Acarda Outbound

No score
No answers yet
No answers on this topic

Playvox

Playvox 10.0
Based on 1 answer
Playvox is so user friendly for both the person creating the platform and the agents using the platform to read their reviews, look at training documents and turning in their karma points.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.5
Based on 2 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Playvox

We've selected Playvox over Stella Connect due to ease of use, simple yet powerful features as well as integration with our preferred help desk apps. Being able to create tailor-made scorecards based on one's preferred metrics was also one of the deciding factors that made us favor Playvox over Stella in the long run.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Playvox

  • Playvox additionally permits a specialist to have some good times when on break, answer open inquiries, and still return to work thereafter; in this manner, prompting more joyful specialists and better communications with Clients.
  • Business goals incorporate the capacity to meet measurements. Playvox permits the specialist to see their zone for development. This outcomes in a positive effect on a business.
  • Workers report understanding the assumptions on any association, and instructing straightforwardly to them causes them to feel more sure they are managing their responsibilities competently, and more certain they can get the assistance they need if any territory needs improvement. They feel, by and large, that the organization is more put resources into them.
Mostafa Hesham | TrustRadius Reviewer

Screenshots

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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