Acarda Outbound vs. Premier Contact Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
Pricing
Acarda OutboundPremier Contact Point
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundPremier Contact Point
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundPremier Contact Point
Top Pros

No answers on this topic

Features
Acarda OutboundPremier Contact Point
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
0% below category average
Premier Contact Point
8.6
5 Ratings
3% above category average
Agent dashboard9.01 Ratings8.15 Ratings
Outbound response8.01 Ratings8.84 Ratings
Click-to-call (CTC)8.01 Ratings8.93 Ratings
Validate callers00 Ratings8.44 Ratings
Call forwarding00 Ratings8.44 Ratings
Warm transfer00 Ratings8.65 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings8.35 Ratings
REST APIs00 Ratings7.31 Ratings
Call scripts00 Ratings8.54 Ratings
Call tracking00 Ratings8.74 Ratings
Multichannel integration00 Ratings8.22 Ratings
CRM software integration00 Ratings10.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Premier Contact Point
8.4
5 Ratings
2% above category average
Recording9.01 Ratings8.75 Ratings
Historical reporting8.01 Ratings6.75 Ratings
Inbound call routing00 Ratings8.84 Ratings
Omnichannel inbound routing00 Ratings8.83 Ratings
Quality management00 Ratings8.23 Ratings
Call analytics00 Ratings8.63 Ratings
Live reporting00 Ratings8.34 Ratings
Customer surveys00 Ratings8.22 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
Acarda OutboundPremier Contact Point
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundPremier Contact Point
Likelihood to Recommend
8.0
(2 ratings)
8.9
(5 ratings)
User Testimonials
Acarda OutboundPremier Contact Point
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
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Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration