1 Rating
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Score 8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.2
Agent dashboard
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Validate callers
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Outbound response
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call forwarding
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Click-to-call (CTC)
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Warm transfer
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Predictive dialing
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Interactive voice response
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
REST APIs
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call scripts
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call tracking
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Multichannel integration
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
CRM software integration
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0

Workforce Optimization (WFO)

Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.2
Inbound call routing
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
4.0
Omnichannel inbound routing
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Recording
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Quality management
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Call analytics
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Historical reporting
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Live reporting
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer surveys
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer interaction analytics
Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Sharpen Contact Center Platform (formerly Fathom Voice)

Sharpen Contact Center Platform (formerly Fathom Voice) 8.0
Based on 2 answers
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Acarda Outbound Editions & Modules

Additional Pricing Details

Sharpen Contact Center Platform (formerly Fathom Voice)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$130 per user/month

Sharpen Contact Center Platform (formerly Fathom Voice) Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

Support Rating

Acarda Outbound
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

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