Acarda Outbound vs. Squaretalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.7 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Squaretalk
Score 8.5 out of 10
N/A
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere.N/A
Pricing
Acarda OutboundSquaretalk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundSquaretalk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundSquaretalk
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundSquaretalk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
Squaretalk
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Outbound response8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
1% below category average
Squaretalk
-
Ratings
Recording9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Best Alternatives
Acarda OutboundSquaretalk
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundSquaretalk
Likelihood to Recommend
8.0
(2 ratings)
8.5
(2 ratings)
User Testimonials
Acarda OutboundSquaretalk
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Squaretalk
It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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Squaretalk
  • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
  • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
  • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Squaretalk
No answers on this topic
Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Squaretalk
No answers on this topic
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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Squaretalk
  • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.
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ScreenShots