Acarda Outbound vs. TelebuHub

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Incentivized

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.

Incentivized

• Call clearance and tools
• Typing notes on the call
• Recording all calls
• Advanced reporting
• Have unsuccessful calls re-scheduled

Incentivized

• Ability to design IVR flow using very user-friendly IVR Studio
• The remote work capability and extremely low infrastructure cost afforded by cloud deployment
• User-friendly design, which makes the software very easy to navigate
• Affordability and flexibility offered by the company in terms of integration

• Lacked the level of integrations we needed with other software.
• That's it. It was great otherwise.

Incentivized

• Could use a mobile app, since the website performance is poor on mobile
• More social media listening should be added

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Incentivized

• Increasing productivity and closed sales
• Making the customer feels trust by providing info about his previous call.
• Ease of use and quick

Incentivized

• Improved CSAT scores
• Agents are happy to use the software without any roadblocks remotely
• Successful outreach of voice broadcast marketing campaigns
• Much more organized customer query ticketing
• Virtual assistant helps a lot in ticketing late-night customer calls