Acarda Outbound vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
TELUS Cloud Contact Center (TC3)
Score 5.1 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Acarda OutboundTELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundTELUSCloud Contact Center
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
0% below category average
TELUSCloud Contact Center
8.3
1 Ratings
0% below category average
Agent dashboard9.01 Ratings8.01 Ratings
Outbound response8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings9.01 Ratings
Validate callers00 Ratings7.01 Ratings
Call forwarding00 Ratings9.01 Ratings
Warm transfer00 Ratings8.01 Ratings
Interactive voice response00 Ratings9.01 Ratings
Call tracking00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
TELUSCloud Contact Center
8.2
1 Ratings
1% below category average
Recording9.01 Ratings8.01 Ratings
Historical reporting8.01 Ratings8.01 Ratings
Inbound call routing00 Ratings9.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Best Alternatives
Acarda OutboundTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundTELUSCloud Contact Center
Likelihood to Recommend
8.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
Acarda OutboundTELUSCloud Contact Center
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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TELUS International
A universal communication platform
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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TELUS International
Shaw Smart Voice
Read full review
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Read full review
ScreenShots