What users are saying about

Tenfold

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Top Rated
71 Ratings
1 Ratings
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Score 8 out of 101

Tenfold

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Top Rated
71 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Tenfold

If you have systems that are compatible with Tenfold (Salesforce, RingCentral, etc.), and have a sales team, I definitely recommend using Tenfold. Capturing each touch point with your customers is critical if you want to have a consistent and professional relationship with them. Don't rely on a sales rep memory to keep track of when they talked to customers and what was said. Use a product like Tenfold to document everything. It's so important to do so, especially if you have a team with high turnover. You need to know everything that has been said to a customer in the past so you can support them appropriately and meet their expectations.
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Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • "Click-To-Dial' feature is a huge time saver.
  • Integration into (CRM) Salesforce prevents duplication of work.
  • Tracking and monitoring of all calls, allows quick analysis of team and individual productivity.
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Outbound Calls made by Tenfold get automatically logged into Salesforce as their own individual tasks (as OBC (for Outbound Call)), however, these Tasks cannot be titled from Tenfold (e.g. "Following up on a proposal"). Similarly calls using Tenfold always creates a new task, making tasks previously created (e.g. "Call to make first contact"), either act as (mostly irrelevant) placeholders, or tasks that still require editing to make call notes, (defeating the value of the Tenfold on-call, note-taking feature).
  • When notes are entered into Tenfold, they can be instantly logged into the notes field of the Salesforce Task, however, if the note is longer than the 'Notes' field, this gets transferred to the 'Comments' section of the Task, with no indication that this is where it went. As such call notes can occasionally appear to have not been taken, have gone missing, or just take longer to find.
  • Occasionally 'click-to-dial' does not work on all numbers you might find in a browser window, and at times the Chrome Extension needs to be reset to get things up and running.
  • Tenfold's app doesn't automatically connect the call/task at the Opportunity level within Salesforce, which is where we do the majority of our activity. Instead it requires an extra step on every call.
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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
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Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • Great for pipeline management
  • Great for note taking while on the phone with customer, and syncing info to Salesforce
  • Needs to be less buggy and interact well with other extensions
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Screenshots

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details