What users are saying about
5 Ratings
1 Ratings
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Score 8 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Twilio Flex
8.0
Agent dashboard
Acarda Outbound
Twilio Flex
8.0
Validate callers
Acarda Outbound
Twilio Flex
8.0
Outbound response
Acarda Outbound
Twilio Flex
8.0
Call forwarding
Acarda Outbound
Twilio Flex
8.0
Warm transfer
Acarda Outbound
Twilio Flex
8.0
Interactive voice response
Acarda Outbound
Twilio Flex
8.0
REST APIs
Acarda Outbound
Twilio Flex
8.0
Call scripts
Acarda Outbound
Twilio Flex
8.0
Call tracking
Acarda Outbound
Twilio Flex
8.0
Multichannel integration
Acarda Outbound
Twilio Flex
8.0
CRM software integration
Acarda Outbound
Twilio Flex
8.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Twilio Flex
8.0

Support Rating

Acarda Outbound
Twilio Flex
1.0

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