1 Ratings
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Score 8 out of 100
53 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.1
Agent dashboard
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Validate callers
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Outbound response
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call forwarding
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Click-to-call (CTC)
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Warm transfer
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Predictive dialing
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
REST APIs
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Call scripts
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.8
Multichannel integration
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.4

Workforce Optimization (WFO)

Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.7
Inbound call routing
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Omnichannel inbound routing
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Quality management
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call analytics
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Historical reporting
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.4
Live reporting
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.4
Customer surveys
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Very similar. Both great products
Richard Kersten | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.
Simon Whight | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.6

Support Rating

Acarda Outbound
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

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