3 Ratings
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Score 7.7 out of 100
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
6.0

Vonage Contact Center for Salesforce

60%
Vonage Contact Center for Salesforce ranks higher in 10/13 features

Agent dashboard

9.0
90%
1 Rating
3.0
30%
2 Ratings

Outbound response

8.0
80%
1 Rating
3.0
30%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
7.1
71%
4 Ratings

Validate callers

N/A
0 Ratings
8.0
80%
3 Ratings

Call forwarding

N/A
0 Ratings
3.2
32%
3 Ratings

Warm transfer

N/A
0 Ratings
5.1
51%
4 Ratings

Predictive dialing

N/A
0 Ratings
9.0
90%
1 Rating

Interactive voice response

N/A
0 Ratings
5.0
50%
3 Ratings

REST APIs

N/A
0 Ratings
8.0
80%
2 Ratings

Call scripts

N/A
0 Ratings
8.0
80%
1 Rating

Call tracking

N/A
0 Ratings
2.0
20%
3 Ratings

Multichannel integration

N/A
0 Ratings
10.0
100%
1 Rating

CRM software integration

N/A
0 Ratings
7.1
71%
4 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
6.5

Vonage Contact Center for Salesforce

65%
Vonage Contact Center for Salesforce ranks higher in 7/9 features

Recording

9.0
90%
1 Rating
4.1
41%
4 Ratings

Historical reporting

8.0
80%
1 Rating
4.1
41%
4 Ratings

Inbound call routing

N/A
0 Ratings
7.1
71%
3 Ratings

Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
2 Ratings

Quality management

N/A
0 Ratings
5.1
51%
3 Ratings

Call analytics

N/A
0 Ratings
4.1
41%
3 Ratings

Live reporting

N/A
0 Ratings
4.1
41%
4 Ratings

Customer surveys

N/A
0 Ratings
10.0
100%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Acarda Outbound is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
2.2

Vonage Contact Center for Salesforce

22%
6 Ratings

Support Rating

Acarda Outbound

N/A
0 Ratings
10.0

Vonage Contact Center for Salesforce

100%
1 Rating

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Vonage

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Vonage

  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Vonage

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vonage Contact Center for Salesforce

    Starting Price

    $0 Contact sales team

    Editions & Modules

    Vonage Contact Center for Salesforce editions and modules pricing
    EditionModules
    EssentialsContact sales team1
    SelectContact sales team2
    ExpressContact sales team3
    PremiumContact sales team4

    Footnotes

    1. Contact sales team
    2. Contact sales team
    3. Contact sales team
    4. Contact sales team

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Acarda Sales Technologies

    No answers on this topic

    Vonage

    I have personally not used their support, but I hear from our admin that it is good.
    Read full review

    Alternatives Considered

    Acarda Sales Technologies

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Read full review

    Vonage

    Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
    Read full review

    Return on Investment

    Acarda Sales Technologies

    • Increasing productivity and closed sales
    • Making the customer feels trust by providing info about his previous call.
    • Ease of use and quick
    Read full review

    Vonage

    • Saved us time
    • Saved us manual effort
    • Improved efficiency
    • Made our sales jobs easier
    • More time spent toward other goals due to this simple tool
    Read full review

    Add comparison