What users are saying about
12 Ratings
3 Ratings
12 Ratings
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Score 6.2 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
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Feature Rating Comparison

Project Management

Accelo
5.3
Actionspace
6.9
Task Management
Accelo
5.0
Actionspace
8.0
Resource Management
Accelo
5.5
Actionspace
4.0
Gantt Charts
Accelo
6.0
Actionspace
7.0
Scheduling
Accelo
5.0
Actionspace
5.0
Workflow Automation
Accelo
5.0
Actionspace
6.0
Team Collaboration
Accelo
4.3
Actionspace
6.0
Support for Agile Methodology
Accelo
3.7
Actionspace
6.0
Support for Waterfall Methodology
Accelo
5.0
Actionspace
7.0
Email integration
Accelo
7.4
Actionspace
7.0
Mobile Access
Accelo
4.5
Actionspace
8.0
Timesheet Tracking
Accelo
7.1
Actionspace
9.0
Change request and Case Management
Accelo
5.1
Actionspace
8.0
Budget and Expense Management
Accelo
5.1
Actionspace
8.0
Document Management
Accelo
Actionspace
7.0

Professional Services Automation

Accelo
4.7
Actionspace
8.0
Quotes/estimates
Accelo
3.5
Actionspace
8.0
Invoicing
Accelo
4.1
Actionspace
8.0
Project & financial reporting
Accelo
5.1
Actionspace
8.0
Integration with accounting software
Accelo
6.1
Actionspace
8.0

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
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Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
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Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
No answers on this topic

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • ROI
  • tracking
No photo available

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Actionspace Editions & Modules
Actionspace
Additional Pricing Details