What users are saying about
12 Ratings
21 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.2 out of 101
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

ActiveCollab

Active Collab is great for small teams who want a web-based project management platform to help them on their day-to-day workflow tasks, billing, estimations, vendor assignments and even client communications. It is also great for agencies with users who are sometimes remotely working. Active Collab starts to show shortcomings when you have an immense amount of projects in the system (1000+), and, being a web-based platform, can sometimes experience downtime.
Jorden Beatty profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
ActiveCollab
7.4
Task Management
Accelo
5.0
ActiveCollab
9.3
Resource Management
Accelo
5.5
ActiveCollab
7.5
Gantt Charts
Accelo
6.0
ActiveCollab
6.1
Scheduling
Accelo
5.0
ActiveCollab
6.5
Workflow Automation
Accelo
5.0
ActiveCollab
7.0
Team Collaboration
Accelo
4.3
ActiveCollab
8.6
Support for Agile Methodology
Accelo
3.7
ActiveCollab
6.7
Support for Waterfall Methodology
Accelo
5.0
ActiveCollab
7.0
Email integration
Accelo
7.4
ActiveCollab
8.0
Mobile Access
Accelo
4.5
ActiveCollab
6.8
Timesheet Tracking
Accelo
7.1
ActiveCollab
8.5
Change request and Case Management
Accelo
5.1
ActiveCollab
5.3
Budget and Expense Management
Accelo
5.1
ActiveCollab
7.0
Document Management
Accelo
ActiveCollab
9.0

Professional Services Automation

Accelo
4.7
ActiveCollab
6.2
Quotes/estimates
Accelo
3.6
ActiveCollab
5.7
Invoicing
Accelo
4.1
ActiveCollab
6.5
Project & financial reporting
Accelo
5.1
ActiveCollab
7.7
Integration with accounting software
Accelo
6.1
ActiveCollab
5.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Daily notifications to the mail about upcoming tasks and expired, if any.
  • Preparation of financial reports and tasks for specific projects. You can form for individual tasks, employees and other criteria.
  • The availability of the gantt chart greatly simplifies the process of building the project, as it is an effective tool that helps to see the order of tasks to be performed.
Иван Шайхисламов profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • I would like to supplement the mobile application with the functionality that the service has in the desktop version, for more efficient work.
  • Sorting projects and tasks is not always convenient, I would like to customize it for myself.
Иван Шайхисламов profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
ActiveCollab has all the functions that are in these services, unlike them. Not everywhere there is a diagram of gantt. And somewhere the interface is very rewarded and in general looks obsolete.
Иван Шайхисламов profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • We began to finish projects on time, which undoubtedly will influence the return of customers
Иван Шайхисламов profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

ActiveCollab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$6.25*
1.  per member, per month, annual billing
ActiveCollab Editions & Modules
ActiveCollab
On-premise Edition
Self-Hosted Plan
$9991
1. license
SaaS Edition
Member annually
6.251
Addition - Get Paid Bundle Annually
$21
Addition - Get Paid Bundle Monthly
2.52
Member monthly
$72
1. per member, per month, annual billing
2. per member, per month, monthly billing
Additional Pricing Details