What users are saying about
12 Ratings

Airtable

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227 Ratings
12 Ratings
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Score 6.2 out of 101

Airtable

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227 Ratings
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Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Airtable
8.0
Task Management
Accelo
5.0
Airtable
8.2
Resource Management
Accelo
5.5
Airtable
9.0
Gantt Charts
Accelo
6.0
Airtable
7.4
Scheduling
Accelo
5.0
Airtable
8.2
Workflow Automation
Accelo
5.0
Airtable
7.7
Team Collaboration
Accelo
4.3
Airtable
8.8
Support for Agile Methodology
Accelo
3.7
Airtable
7.9
Support for Waterfall Methodology
Accelo
5.0
Airtable
7.7
Email integration
Accelo
7.4
Airtable
7.2
Mobile Access
Accelo
4.5
Airtable
7.7
Timesheet Tracking
Accelo
7.1
Airtable
8.0
Change request and Case Management
Accelo
5.1
Airtable
8.0
Budget and Expense Management
Accelo
5.1
Airtable
8.2
Document Management
Accelo
Airtable
7.6

Professional Services Automation

Accelo
4.7
Airtable
Quotes/estimates
Accelo
3.5
Airtable
Invoicing
Accelo
4.1
Airtable
Project & financial reporting
Accelo
5.1
Airtable
Integration with accounting software
Accelo
6.1
Airtable

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • very intuitive and simple to use
  • bug-free
  • we are able to formulate it for our needs instead of fitting into someone else's idea of what we need
  • usable across multiple platforms and devices--desktops, laptops, iphones.
  • editing in real time, and several viewers viewing screens from remote locations
Juliet Sternberg profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • entering a single record seems to have to be done across several screens. Perhaps just the way we did it, but would be easier if it were all done on one screen
  • can't figure out how to "hide" a record once one of the people we are visiting dies. We don't want to delete the record, just hide it from the primary view.
  • eventually, it would be great to be able to integrate into Gmail--eg to hit the email address and have that transfer to an email...but perhaps not possible without permission from google...
Juliet Sternberg profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Airtable9.0
Based on 5 answers
As I said, it's AMAZING, incredibly flexible -- totally intuitive, requiring almost no learning curve. I love that because it makes it easy to share with clients, without them having to learn how to use it.
Robbin Block profile photo

Support

No score
No answers yet
No answers on this topic
Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Vastly better-. Much easier to set up, edit and view across multiple platforms.
Juliet Sternberg profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • makes our work life more efficient and therefore more time to devote to the actual work and less time on record keeping
Juliet Sternberg profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Airtable Editions & Modules
Airtable
Additional Pricing Details