What users are saying about
17 Ratings
4 Ratings
17 Ratings
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Score 7.1 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
7.2
Apptivo
Task Management
Accelo
8.7
Apptivo
Resource Management
Accelo
7.8
Apptivo
Gantt Charts
Accelo
7.7
Apptivo
Scheduling
Accelo
5.6
Apptivo
Workflow Automation
Accelo
7.0
Apptivo
Team Collaboration
Accelo
6.1
Apptivo
Support for Agile Methodology
Accelo
6.8
Apptivo
Support for Waterfall Methodology
Accelo
4.8
Apptivo
Email integration
Accelo
6.4
Apptivo
Mobile Access
Accelo
7.2
Apptivo
Timesheet Tracking
Accelo
9.3
Apptivo
Change request and Case Management
Accelo
7.1
Apptivo
Budget and Expense Management
Accelo
8.6
Apptivo

Professional Services Automation

Accelo
7.8
Apptivo
Quotes/estimates
Accelo
7.2
Apptivo
Invoicing
Accelo
8.3
Apptivo
Project & financial reporting
Accelo
8.6
Apptivo
Integration with accounting software
Accelo
7.3
Apptivo

Sales Force Automation

Accelo
Apptivo
4.7
Customer data management / contact management
Accelo
Apptivo
8.7
Workflow management
Accelo
Apptivo
6.8
Territory management
Accelo
Apptivo
4.5
Opportunity management
Accelo
Apptivo
4.5
Integration with email client (e.g., Outlook or Gmail)
Accelo
Apptivo
6.0
Quote & order management
Accelo
Apptivo
1.0
Interaction tracking
Accelo
Apptivo
1.8
Channel / partner relationship management
Accelo
Apptivo
4.5

Customer Service & Support

Accelo
Apptivo
5.7
Case management
Accelo
Apptivo
7.7
Help desk management
Accelo
Apptivo
3.6

Marketing Automation

Accelo
Apptivo
4.5
Lead management
Accelo
Apptivo
4.5
Email marketing
Accelo
Apptivo
4.5

CRM Project Management

Accelo
Apptivo
7.3
Task management
Accelo
Apptivo
8.7
Billing and invoicing management
Accelo
Apptivo
4.5
Reporting
Accelo
Apptivo
8.7

Customization

Accelo
Apptivo
6.4
Custom fields
Accelo
Apptivo
6.4
Custom objects
Accelo
Apptivo
6.4

Security

Accelo
Apptivo
9.8
Single sign-on capability
Accelo
Apptivo
9.9
Role-based user permissions
Accelo
Apptivo
9.7

Platform

Accelo
Apptivo
9.7
Mobile access
Accelo
Apptivo
9.7

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

Apptivo

  • Good for streamlining project management on projects over a long life cycle.
  • Helpful in keeping contacts up to date and relevant.
  • Streamlines processes across the organization where there are many departments.
Anonymous | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

Apptivo

No score
No answers yet
No answers on this topic

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
Anonymous | TrustRadius Reviewer

Support Rating

Accelo

Accelo 7.3
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

Apptivo

No score
No answers yet
No answers on this topic

Implementation Rating

Accelo

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
Anonymous | TrustRadius Reviewer

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
Anonymous | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

Apptivo

  • Helped us increase time to completion of projects.
  • Allowed us to execute on customer service and response times.
  • Elevated our department's visibility within the organization for a more streamlined workflow.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Plus$191
Premium$341
  1. Per User
Additional Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
Additional Pricing Details

Rating Summary

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