What users are saying about
12 Ratings
4 Ratings
12 Ratings
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Score 6.2 out of 101
4 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Apptivo
Task Management
Accelo
5.0
Apptivo
Resource Management
Accelo
5.5
Apptivo
Gantt Charts
Accelo
6.0
Apptivo
Scheduling
Accelo
5.0
Apptivo
Workflow Automation
Accelo
5.0
Apptivo
Team Collaboration
Accelo
4.3
Apptivo
Support for Agile Methodology
Accelo
3.7
Apptivo
Support for Waterfall Methodology
Accelo
5.0
Apptivo
Email integration
Accelo
7.4
Apptivo
Mobile Access
Accelo
4.5
Apptivo
Timesheet Tracking
Accelo
7.1
Apptivo
Change request and Case Management
Accelo
5.2
Apptivo
Budget and Expense Management
Accelo
5.1
Apptivo

Professional Services Automation

Accelo
4.7
Apptivo
Quotes/estimates
Accelo
3.6
Apptivo
Invoicing
Accelo
4.1
Apptivo
Project & financial reporting
Accelo
5.2
Apptivo
Integration with accounting software
Accelo
6.1
Apptivo

Sales Force Automation

Accelo
Apptivo
4.7
Customer data management / contact management
Accelo
Apptivo
8.7
Workflow management
Accelo
Apptivo
6.8
Territory management
Accelo
Apptivo
4.5
Opportunity management
Accelo
Apptivo
4.5
Integration with email client (e.g., Outlook or Gmail)
Accelo
Apptivo
6.0
Quote & order management
Accelo
Apptivo
1.0
Interaction tracking
Accelo
Apptivo
1.8
Channel / partner relationship management
Accelo
Apptivo
4.5

Customer Service & Support

Accelo
Apptivo
5.7
Case management
Accelo
Apptivo
7.7
Help desk management
Accelo
Apptivo
3.6

Marketing Automation

Accelo
Apptivo
4.5
Lead management
Accelo
Apptivo
4.5
Email marketing
Accelo
Apptivo
4.5

CRM Project Management

Accelo
Apptivo
7.3
Task management
Accelo
Apptivo
8.7
Billing and invoicing management
Accelo
Apptivo
4.5
Reporting
Accelo
Apptivo
8.7

Customization

Accelo
Apptivo
6.4
Custom fields
Accelo
Apptivo
6.4
Custom objects
Accelo
Apptivo
6.4

Security

Accelo
Apptivo
9.8
Single sign-on capability
Accelo
Apptivo
9.9
Role-based user permissions
Accelo
Apptivo
9.7

Platform

Accelo
Apptivo
9.7
Mobile access
Accelo
Apptivo
9.7

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details