Accelo vs ArchiOffice

• Retainer Management - I am not sure we could run retainers effectively without it.
• Hour Logging and Tracking.
• Customer Email Tracking.

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• Time tracking because you can account for almost every single minute of your day with detailed descriptions attached. The reporting of time came in very good use when clients questioned billing.
• Robust billing portal that was pretty customizable.
• Could track employee costs well once the correct numbers were placed into the system. Came in very handy for billing and company budgeting and projections.

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• The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
• It needs more executive-style reporting and the ability to create your own reports and filters.
• It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.

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• The overall layout and physical design of the portals could be simplified greatly. The program is anything but intuitive to use.
• I found myself clicking what felt like a 1,000 times just to complete one small task. Billing was very cumbersome and the program did not integrate smoothly with Quickbooks as was previously promised.
• Saving and making templates for billing etc. was a tedious process that also cost extra!
• The program is as good as what you put into it, but they designed the software for a more particular one-sided way to work and manage, so it made customizing a project to your companies methods tricky.
• Overall a very cumbersome program that looks as if it was designed at the start of the millennium and note 16 years into it.

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• It substantially reduced the number of systems we use to run our business.
• It reduced the need to train our staff on a variety of platforms.
• It gave us the ability to have a client-facing portal that directly integrates with our backend systems.

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• It positively organized our time tracking and the reporting was robust enough to use for client meetings.
• It negatively took up more time to do certain tasks that shouldn't be so time consuming.

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