What users are saying about
12 Ratings
7 Ratings
12 Ratings
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Score 6.2 out of 101
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Axosoft

Axosoft is well suited as a project management tool for software teams looking to track workloads. Great tool for categorizing features, tasks, bugs, or a customized category into sprints. Companies can take advantage of the tracking aspects to create burndown charts or just to track employee time. I would say it is less appropriate for small task management like a to-do list type application because it has so many features that would go to waste. Furthermore, Axosoft is more geared towards development teams, but you could use it across departments if needed.
Kyle Jones profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Axosoft
7.0
Task Management
Accelo
5.0
Axosoft
8.0
Resource Management
Accelo
5.5
Axosoft
7.5
Gantt Charts
Accelo
6.0
Axosoft
9.0
Scheduling
Accelo
5.0
Axosoft
7.0
Workflow Automation
Accelo
5.0
Axosoft
7.5
Team Collaboration
Accelo
4.3
Axosoft
7.5
Support for Agile Methodology
Accelo
3.7
Axosoft
9.5
Support for Waterfall Methodology
Accelo
5.0
Axosoft
9.0
Email integration
Accelo
7.5
Axosoft
5.3
Mobile Access
Accelo
4.5
Axosoft
1.0
Timesheet Tracking
Accelo
7.2
Axosoft
9.0
Change request and Case Management
Accelo
5.3
Axosoft
3.0
Budget and Expense Management
Accelo
5.2
Axosoft
Document Management
Accelo
Axosoft
8.0

Professional Services Automation

Accelo
4.8
Axosoft
7.0
Quotes/estimates
Accelo
3.6
Axosoft
7.0
Invoicing
Accelo
4.2
Axosoft
Project & financial reporting
Accelo
5.3
Axosoft
Integration with accounting software
Accelo
6.3
Axosoft

Pros

Accelo

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo

Axosoft

  • Customizable workflow steps help organize projects
  • Time tracking down to seconds helps to estimate sprints
  • Burndown charts let you know when to plan your next release
Kyle Jones profile photo

Cons

Accelo

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo

Axosoft

  • The auto refresh option causes the screen to scroll back to the top of the page which causes you to loose your spot when reading long tickets.
  • Occasionally the CSS fails to load properly we usually have to restart the web server to fix it.
  • The pagination doesn't prioritize grouped by items so that you don't get all the items you want on the screen easily.
Kyle Jones profile photo

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

Axosoft

No score
No answers yet
No answers on this topic

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Axosoft

Axosoft 7.0
Based on 1 answer
Once you get the hang of Axosoft, I think it's easy to use however... getting the hang of it takes quite a bit of time. Additionally, once Axosoft makes an update, it can be difficult to find your bearings again. Like I said, once you know how to use the product, I think it's easy but it takes a bit to become comfortable and confident with Axosoft
No photo available

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

Axosoft

We are currently using all three listed above in conjunction with Axosoft. Both JIRA and Axosoft are currently being used for the same purpose as we try and identify which product is better suited for us. We use GitHub and Slack in conjunction with Axosoft but not in the same capacity
No photo available

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo

Axosoft

  • Allowed us to create an agile and flexible process that we can easily change when trying new things
  • Allows easibility with cross department collaboration speeding up our release cycle and allowing us to have documentation ready on release day
  • Bug tracking with priorities helps use track and fix urgent issues quickly and effectively.
Kyle Jones profile photo

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation

Accelo Editions & Modules

Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Axosoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Axosoft Editions & Modules

Axosoft
Additional Pricing Details

Add comparison