What users are saying about
12 Ratings

Basecamp

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Top Rated
792 Ratings
12 Ratings
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Score 6.2 out of 101

Basecamp

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Top Rated
792 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Basecamp

Basecamp is well developed, lets you manage project easily without any problems. It has multiple categorizations so that team members can work on an individual category without any clashes with other members. Easily manages tasks, you can move one task from one category to another if you have placed it in the wrong category. It is the easiest conversation saver in order to stay on track and maintain the flow of project sharing messages back and forth. It also helped us by saving our documents and client files on a central location so that we can get any file whenever we require. It is easy to use and compatible with many devices. It has great features like :
  • Interactive Gantt charts
  • History checker
  • Messaging
  • Task management
  • Set priorities of tasks
  • Calendar
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Basecamp
7.9
Task Management
Accelo
5.0
Basecamp
9.0
Resource Management
Accelo
5.5
Basecamp
8.3
Gantt Charts
Accelo
6.0
Basecamp
8.2
Scheduling
Accelo
5.0
Basecamp
7.8
Workflow Automation
Accelo
5.0
Basecamp
7.5
Team Collaboration
Accelo
4.3
Basecamp
8.8
Support for Agile Methodology
Accelo
3.7
Basecamp
7.6
Support for Waterfall Methodology
Accelo
5.0
Basecamp
7.5
Email integration
Accelo
7.4
Basecamp
8.1
Mobile Access
Accelo
4.5
Basecamp
7.0
Timesheet Tracking
Accelo
7.1
Basecamp
7.0
Change request and Case Management
Accelo
5.1
Basecamp
8.2
Budget and Expense Management
Accelo
5.1
Basecamp
7.9
Document Management
Accelo
Basecamp
8.3

Professional Services Automation

Accelo
4.7
Basecamp
7.8
Quotes/estimates
Accelo
3.5
Basecamp
7.9
Invoicing
Accelo
4.1
Basecamp
8.0
Project & financial reporting
Accelo
5.1
Basecamp
8.1
Integration with accounting software
Accelo
6.1
Basecamp
7.2

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Project management is the big pro. Basecamp helps you manage a project without any difficulty.
  • Can be used to communicate, share ideas and proposals which makes sure that all team members get notifications of any changes in a project.
  • It also manages documents. You can share with a team member who can comment on tasks.
No photo available

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • No dependencies! I wish so much that dependencies were an option. So often we have to remember to manually assign the next To Do to someone after something has been completed and it's easy to forget this. So that this human error can be avoided, dependencies would help with this greatly.
  • It took a long time for us to figure out how best to fit Basecamp into our work flow, who was responsible for what and how our processes would best work. It's great now but it probably took us a solid year before we got to the point where we had smoothed out the rough edges and felt like our processes worked perfectly within Basecamp.
  • You sometimes have to be careful about where you are placing information: in the comment v. the note v. commenting on the list v. commenting on the To Do. Depending on who has been checked to received a notification, not everyone will receive the information. This isn't necessarily an issue; it just means you have to be very careful about where you are placing information and double-checking that the people you want to be notified will receive it.
Jessica Meadows Rich profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Basecamp10.0
Based on 27 answers
I can't foresee ever cancelling my account with Basecamp, but rather upgrading it when I get to that point when I'm ready to expand. One of the most exciting aspects for me is the company's continued commitment to the software in the form of consistent improvements and new features. While I've never needed to contact support, I do read each of the rare communications sent out by the team behind Basecamp, and their enthusiasm for their own software is palpable. I've recommended it to other freelancers, and I look forward to using Basecamp to continue increasing my productivity in the coming year and beyond.
Lisa Keyser profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Basecamp8.8
Based on 7 answers
I find it extremely easy to use, though as a tech-savvy person, it takes some fairly obnoxious software for me to have difficulty. However, I have found that occasionally some clients don't understand how the subject line and discussion body work when creating a new post, and sometimes have difficulty understanding where to respond and will create new threads with feedback, rather than replying on the old one. I don't think Basecamp can help this, however, without severely annoying those of us who find it highly intuitive.
Lisa Keyser profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Basecamp10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.
Ed Lojko profile photo

Support

No score
No answers yet
No answers on this topic
Basecamp9.0
Based on 4 answers
  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.
Ed Lojko profile photo

Implementation

No score
No answers yet
No answers on this topic
Basecamp7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Samepage and Slack are just a few steps ahead with its messenger and communication platforms and is leagues behind when it comes to integration with other systems. However, most systems can be redundant when attempting to accomplish something that caters to a non-technical audience or something more geared towards the "classic" project management platform (such as Microsoft Project). For a reduction in emails and company wide or group communications, basecamp can do just as well as Samepage and Slack but when it comes down to managing resources, time management, gantt charts and more granular project management functions; Basecamp just doesn't do well as the Asana, OpenProject or OrangeScrum. More technical or software development projects should be avoided when using Basecamp from my experiences while using it
Craig Lockley profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • It's made project edits more quick and efficient for me instead of scrolling back through past emails with multiple people, saving me time and money.
  • I currently don't pay for basecamp as my clients have added me to their own programs, but it is a bit pricey if you don't use it often enough.
  • Makes it quick and easy to check back in with clients on edits and new projects so I don't have to rely on myself to remember.
Megan Ronecker profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Basecamp

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Basecamp Editions & Modules
Basecamp
Additional Pricing Details