What users are saying about
12 Ratings
26 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.2 out of 101
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Bitrix24

It is ideal for getting to know what can be in a good CRM (in terms of the number of tools) and how good CRM should not be implemented (in terms of execution). There was a feeling that good old friends develop the product in a situation of a surplus budget, but lack of healthy ideas. More precisely, the ideas of the set and realizations of the sea, but there is not enough in the team of a man who would restore order in this whole economy. Although for small projects or projects with a simple one-two running functionality, the system is good.
For the sales team, it is not convenient! Poor synchronization with 1C. Managers have to spend extra (precious) time for ordering through Bitrix24. Reporting is not correct! A convenient moment is planning. But only this kind of money is not worth it. In general, the system is not adapted for the modern Russian segment of sales and control. It slows down the work of managers. You should not spend money on Bitrix24. There are cheaper and more reliable developments for control. BITRIX24 is a big minus!
Oleg Galimov profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Bitrix24
5.8
Task Management
Accelo
5.0
Bitrix24
6.1
Resource Management
Accelo
5.5
Bitrix24
Gantt Charts
Accelo
6.0
Bitrix24
7.0
Scheduling
Accelo
5.0
Bitrix24
5.6
Workflow Automation
Accelo
5.0
Bitrix24
4.9
Team Collaboration
Accelo
4.3
Bitrix24
Support for Agile Methodology
Accelo
3.7
Bitrix24
Support for Waterfall Methodology
Accelo
5.0
Bitrix24
Email integration
Accelo
7.4
Bitrix24
Mobile Access
Accelo
4.5
Bitrix24
5.6
Timesheet Tracking
Accelo
7.1
Bitrix24
Change request and Case Management
Accelo
5.1
Bitrix24
Budget and Expense Management
Accelo
5.1
Bitrix24
Search
Accelo
Bitrix24
7.2
Visual planning tools
Accelo
Bitrix24
4.6

Professional Services Automation

Accelo
4.7
Bitrix24
Quotes/estimates
Accelo
3.5
Bitrix24
Invoicing
Accelo
4.1
Bitrix24
Project & financial reporting
Accelo
5.1
Bitrix24
Integration with accounting software
Accelo
6.1
Bitrix24

Communication

Accelo
Bitrix24
6.5
Chat
Accelo
Bitrix24
6.7
Notifications
Accelo
Bitrix24
6.1
Discussions
Accelo
Bitrix24
6.5
Surveys
Accelo
Bitrix24
5.7
Internal knowledgebase
Accelo
Bitrix24
7.4
Integrates with GoToMeeting
Accelo
Bitrix24
7.0
Integrates with Gmail and Google Hangouts
Accelo
Bitrix24
6.9
Integrates with Outlook
Accelo
Bitrix24
6.0

File Sharing & Management

Accelo
Bitrix24
6.5
Versioning
Accelo
Bitrix24
6.8
Video files
Accelo
Bitrix24
6.3
Audio files
Accelo
Bitrix24
3.1
Document collaboration
Accelo
Bitrix24
6.6
Access control
Accelo
Bitrix24
7.4
Advanced security features
Accelo
Bitrix24
7.4
Integrates with Google Drive
Accelo
Bitrix24
7.3
Device sync
Accelo
Bitrix24
6.9

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Lots of features and modules that can be switched on or off
  • Unbeatable pricing
  • Very easy to implement off the shelf
  • Very good as corporate social network
Mario Pires profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • Malfunctions
  • System impediments of leads
  • Technical support is not competent
  • No sync with mobile app
  • Confusing interface takes time to sort out
  • For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks
Владимир Пахомчик profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Bitrix24 is more complete in terms of features and suits better as a communication tool to work as an internal social network. It lets you test or use the product for free (not just for a small period of time).This trial is limited to 12 users (enough to get a good perception from a group of people - other products allow only 2 users during a short trial period). Specific and important features are also not included in trial versions of other products. We have chosen Bitrix24 based on all of these differences and because of another two great features: the activity stream and the integrated searching tool.
Luciano Gardesani Marques profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
  • Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
  • Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.
Luciano Gardesani Marques profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Bitrix24

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Bitrix24 Editions & Modules
Bitrix24
Additional Pricing Details