What users are saying about

Accelo

9 Ratings

Changepoint

15 Ratings

Accelo

9 Ratings
Score 6.2 out of 101

Changepoint

15 Ratings
Score 5 out of 101

Add comparison

Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

Changepoint

Changepoint is basic and would, therefore, work for businesses with uncomplicated requests, pretty straightforward workflows and willingness to work with an unsightly solution. It is basic, from the UI to the search option and the way the information is captured, which can be frustrating and counter-intuitive at times.It is relatively robust (i.e. I have been using it for almost 2 years and have not seen it crash once) but it does log me out when the system has been inactive for about 30 minutes - and I am only notified about being logged out upon clicking the Submit button, meaning many a line of text have been typed more than once!
No photo available

Feature Rating Comparison

Project Management

Accelo
4.2
Changepoint
Task Management
Accelo
5.0
Changepoint
Resource Management
Accelo
5.0
Changepoint
Scheduling
Accelo
5.0
Changepoint
Workflow Automation
Accelo
5.0
Changepoint
Team Collaboration
Accelo
5.0
Changepoint
Support for Agile Methodology
Accelo
3.0
Changepoint
Email integration
Accelo
5.0
Changepoint
Timesheet Tracking
Accelo
5.0
Changepoint
Change request and Case Management
Accelo
2.0
Changepoint
Budget and Expense Management
Accelo
2.0
Changepoint

Professional Services Automation

Accelo
2.0
Changepoint
Quotes/estimates
Accelo
2.0
Changepoint
Invoicing
Accelo
2.0
Changepoint
Project & financial reporting
Accelo
2.0
Changepoint
Integration with accounting software
Accelo
2.0
Changepoint

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Changepoint provides flexibility in terms of the workflow process, allowing a good degree of customization
  • The actions are time-stamped, and whilst Changepoint does not alert the users when things are about to expire, it does provide a timeline
  • It is flexible in regards to the type of information we look to capture on each request
No photo available

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • Changepoint can be rather buggy and 'clunky'
  • If the system is idle, it logs out the users far too quickly, resulting in wasted time as well as duplication of efforts
  • It is not the most intuitive or user-friendly solution
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Changepoint7.6
Based on 10 answers
Because it is good for capacity management , something that HP QC tool is missing.
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Changepoint8.0
Based on 1 answer
It could be more intuitive and user friendly.
Meloni Mockerman profile photo

Alternatives Considered

No answers on this topic
The system predates me as I was not working for the company when the solution was chosen - I understand this may have been an 'overpromise, underdeliver' scenario. However, we are now moving towards replacing it with Supportworks - and having seen Supportworks in action I genuinely cannot wait to switch from Changepoint and move on...
No photo available

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • I'm only a user so I have no idea what the company paid for the program so I can't tell you what the ROI is.
Meloni Mockerman profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Changepoint

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Changepoint Editions & Modules
Changepoint
Additional Pricing Details