What users are saying about
12 Ratings
69 Ratings
12 Ratings
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Score 6.2 out of 101
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Clarizen

Clarizen got the job done with time tracking and expense reports, but it didn't do enough to make our organization continue using it. We ended up switching because the key stakeholders (resource management) were unhappy with its offerings. This might be a good fit for smaller organizations that require less feature and capabilities. Instead, our company switched to OpenAir, which has more robust time tracking, expense reports, and PTO accrual and monitoring programs.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Clarizen
7.1
Task Management
Accelo
5.0
Clarizen
8.5
Resource Management
Accelo
5.5
Clarizen
7.4
Gantt Charts
Accelo
6.0
Clarizen
5.4
Scheduling
Accelo
5.0
Clarizen
8.4
Workflow Automation
Accelo
5.0
Clarizen
6.9
Team Collaboration
Accelo
4.3
Clarizen
8.3
Support for Agile Methodology
Accelo
3.7
Clarizen
5.6
Support for Waterfall Methodology
Accelo
5.0
Clarizen
7.4
Email integration
Accelo
7.5
Clarizen
7.5
Mobile Access
Accelo
4.5
Clarizen
5.9
Timesheet Tracking
Accelo
7.2
Clarizen
8.1
Change request and Case Management
Accelo
5.3
Clarizen
6.6
Budget and Expense Management
Accelo
5.2
Clarizen
6.1
Document Management
Accelo
Clarizen
7.0

Professional Services Automation

Accelo
4.9
Clarizen
4.0
Quotes/estimates
Accelo
3.6
Clarizen
Invoicing
Accelo
4.2
Clarizen
Project & financial reporting
Accelo
5.3
Clarizen
5.6
Integration with accounting software
Accelo
6.3
Clarizen
2.5

Pros

Accelo

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo

Clarizen

  • Time tracking functionality. This was probably the most important aspect of Clarizen for us, and as far as time tracking software goes, it gets the job done.
  • Expense report functionality
  • Backend reports and analytics of time tracking
No photo available

Cons

Accelo

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo

Clarizen

  • Reports can be difficult and confusing to build, and don't have a lot of flexibility in terms of layout or formulas.
  • Expense reporting module is not user friendly, lacks ease of use of most competeing tools.
  • Mobile app is limited in functionality and difficult to navigate.
  • Integration with CRM and accounting tools can be difficult and costly, especially if you have customized your Clarizen build.
No photo available

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

Clarizen

Clarizen 7.5
Based on 27 answers
I give my renewal of this product a 9. It's only because we never know what product may come out next and how other factors in our office political environment may cause impact upon this. If I always had my way, this is what we'd settle on as our de facto project management system.
No photo available

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Clarizen

Clarizen 7.3
Based on 5 answers
Clarizen is extremely user friendly, I didn't give it a 10 because to truly configure the system to conform to your organizations processes requires a bit more education. This is not a negative mark.
Sean Woods, PMP profile photo

Reliability and Availability

Accelo

No score
No answers yet
No answers on this topic

Clarizen

Clarizen 8.2
Based on 3 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Shel Hankley profile photo

Performance

Accelo

Accelo 10.0
Based on 1 answer
No answer on this topic is available.

Clarizen

Clarizen 9.1
Based on 5 answers
Speed is very good considering the number of users that are on simultaneously.
Shel Hankley profile photo

Support

Accelo

No score
No answers yet
No answers on this topic

Clarizen

Clarizen 8.8
Based on 5 answers
Their staff cares, not just about your problem, but the success of your company. They are there at every turn to help you with a problem, big or small
No photo available

In-Person Training

Accelo

No score
No answers yet
No answers on this topic

Clarizen

Clarizen 8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here
No photo available

Online Training

Accelo

No score
No answers yet
No answers on this topic

Clarizen

Clarizen 5.4
Based on 5 answers
Many video tutorials, offers of webinars are available all the time.
Shel Hankley profile photo

Implementation

Accelo

No score
No answers yet
No answers on this topic

Clarizen

Clarizen 8.2
Based on 4 answers
• Went very well. Great team to work with.
• A key insight is that you need an in-house developer or to use a 3rd party firm for development
No photo available

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

Clarizen

We've looked at tools to replace Clarizen, but we have customized Clarizen so much it would be difficult to transition to a new platform. Some of the features we appreciated in other tools we have looked at are built-in BI tools, improved financial reporting for projects, and more robust integrations with other tools. We've also been intrigued by other products like Domo because they are built with professional services organizations in mind, which isn't always the case with Clarizen.
No photo available

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo

Clarizen

  • This question is best asked to a private sector user.
Sean Woods, PMP profile photo

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation

Accelo Editions & Modules

Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Clarizen

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clarizen Editions & Modules

Clarizen
Edition
Enterprise Edition
$451
Unlimited Edition
$601
1. per user per month
Additional Pricing Details

Add comparison