What users are saying about
12 Ratings
67 Ratings
12 Ratings
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Score 6.2 out of 101
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Clarizen

Clarizen got the job done with time tracking and expense reports, but it didn't do enough to make our organization continue using it. We ended up switching because the key stakeholders (resource management) were unhappy with its offerings. This might be a good fit for smaller organizations that require less feature and capabilities. Instead, our company switched to OpenAir, which has more robust time tracking, expense reports, and PTO accrual and monitoring programs.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Clarizen
6.5
Task Management
Accelo
5.0
Clarizen
8.4
Resource Management
Accelo
5.5
Clarizen
7.5
Gantt Charts
Accelo
6.0
Clarizen
4.1
Scheduling
Accelo
5.0
Clarizen
8.7
Workflow Automation
Accelo
5.0
Clarizen
6.2
Team Collaboration
Accelo
4.3
Clarizen
7.9
Support for Agile Methodology
Accelo
3.7
Clarizen
5.0
Support for Waterfall Methodology
Accelo
5.0
Clarizen
6.1
Email integration
Accelo
7.4
Clarizen
7.2
Mobile Access
Accelo
4.5
Clarizen
4.9
Timesheet Tracking
Accelo
7.1
Clarizen
7.8
Change request and Case Management
Accelo
5.1
Clarizen
4.9
Budget and Expense Management
Accelo
5.1
Clarizen
5.5
Document Management
Accelo
Clarizen
6.6

Professional Services Automation

Accelo
4.7
Clarizen
3.5
Quotes/estimates
Accelo
3.5
Clarizen
Invoicing
Accelo
4.1
Clarizen
Project & financial reporting
Accelo
5.1
Clarizen
4.6
Integration with accounting software
Accelo
6.1
Clarizen
2.5

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Real time updates: as a web based solution when I update a timeline my manager and team can see the updates as soon as they refresh their view
  • Highlighting what changes and the critical path: I can set up a view that marks items on the critical path and I can set up a view to highlight any dates that change based on a change I make earlier in the plan. This makes slashing timelines much much easier than most programs.
  • Collaborative notes: you can @ team members when adding notes. This is a great way to share project specific comments and also the system keeps a record of these conversations which can be useful for post mortems.
  • Reports: You can create custom reports and share them with your team so they can pull similar reports for their own projects
Sarah Meerschaert profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Export: I'm not wild about the export options. We created a custom project plan formatter to turn the ugly export in CSV to a customer facing color coded PDF. It's not super easy to give your customers something pretty to look at (although they do offer PPTs)
  • Gantt Charts: All I want in life is a nice little high level set of milestones to pop into a slide I'm showing to a steering committee. It's just not something the system does. I've just had to screen shot a hard to read gantt from the system or recreate in PPT or Visio. No fun
  • Speed: I am not sure what's going on here but Clarizen can be pretty slow to update small changes to project plans. It's rough when you have a laundry list of changes to make but the system is waiting
Sarah Meerschaert profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Clarizen7.5
Based on 27 answers
We found MS Project with Sharepoint and Office 365 was a better solution.
Roger Botterbusch, EA, PMP profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Clarizen7.3
Based on 5 answers
Ease of timecard use, Customization.
Shel Hankley profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 3 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Shel Hankley profile photo

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Clarizen9.1
Based on 5 answers
Speed is very good considering the number of users that are on simultaneously.
Shel Hankley profile photo

Support

No score
No answers yet
No answers on this topic
Clarizen8.8
Based on 5 answers
Their staff cares, not just about your problem, but the success of your company. They are there at every turn to help you with a problem, big or small
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here
No photo available

Online Training

No score
No answers yet
No answers on this topic
Clarizen5.4
Based on 5 answers
Many video tutorials, offers of webinars are available all the time.
Shel Hankley profile photo

Implementation

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 4 answers
• Went very well. Great team to work with.
• A key insight is that you need an in-house developer or to use a 3rd party firm for development
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
I did not select Clarizen but would not, given the task in the future. It was not user-friendly to the employees, as mentioned before, and seemed to have a lot of gratuitous features that go unused. We now use Open Air for time sheets and Slack for office communication and Trello for project management.
April Muller profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Our company decided to switch to clarizen 5 years ago and have not looked back sense.
  • Putting a dollar amount on the positive ROI it has had is really hard to do, the more you invest time into the program the more it can benefit your company.
Matthew Tate profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Accelo More Information

Clarizen

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Clarizen Editions & Modules
Clarizen
Edition
Enterprise Edition
$451
Unlimited Edition
$601
1. per user per month
Additional Pricing Details

Clarizen More Information