What users are saying about

Accelo

9 Ratings

Clarizen

65 Ratings

Accelo

9 Ratings
Score 6.2 out of 101

Clarizen

65 Ratings
Score 7.5 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

Clarizen

I have had the pleasure of seeing Clarizen implemented in many different ways by many different organizations. I attended an event where we received presentations from a few organizations and I was blown away at the vast differences in implementations. Clarizen is not a one size fits all. Clarizen is a "How can we fit you" company. There is one key question to ask during a selection process. What are my requirements? Clarizen will meet them, will others? Here were our key requirements (I fully expect yours to be different):
  • Robust API tool set to connect with existing technologies
  • Versatile in order to fit in the “middle” of TCiCT’s environment
  • Capture project metrics – particularly effort/time tracking
  • Give PMO insights into project costs and actual resource utilization
  • Store and organize work notes
  • Enable ongoing, real-time project visibility
  • Accessible by all necessary team members, not just PMO staff
  • User friendly to avoid triggering change management issues
Sean Woods, PMP profile photo

Feature Rating Comparison

Project Management

Accelo
4.2
Clarizen
7.0
Task Management
Accelo
5.0
Clarizen
8.7
Resource Management
Accelo
5.0
Clarizen
8.6
Scheduling
Accelo
5.0
Clarizen
8.4
Workflow Automation
Accelo
5.0
Clarizen
6.5
Team Collaboration
Accelo
5.0
Clarizen
7.2
Support for Agile Methodology
Accelo
3.0
Clarizen
5.0
Email integration
Accelo
5.0
Clarizen
8.6
Timesheet Tracking
Accelo
5.0
Clarizen
8.2
Change request and Case Management
Accelo
2.0
Clarizen
6.8
Budget and Expense Management
Accelo
2.0
Clarizen
6.5
Gantt Charts
Accelo
Clarizen
5.5
Support for Waterfall Methodology
Accelo
Clarizen
4.0
Document Management
Accelo
Clarizen
7.8
Mobile Access
Accelo
Clarizen
5.5

Professional Services Automation

Accelo
2.0
Clarizen
4.2
Quotes/estimates
Accelo
2.0
Clarizen
Invoicing
Accelo
2.0
Clarizen
Project & financial reporting
Accelo
2.0
Clarizen
4.2
Integration with accounting software
Accelo
2.0
Clarizen

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Resource Utilization, Considering prior to using Clarizen resource utilization was guesswork on the part of the Project Manager I would have to say having any realistic visibility much less the excellent level Clarizen provides is only to be said as exceptional.
  • Clarizen API, We made heavy use of the API integrating Clarizen with two core systems already in use at TCiCT. We integrated actual effort with Service-Now and our homegrown time management software.
  • Project Reporting, Clarizen provides an excellent built in reporting tool that as of late is only getting better with the ability to create custom dashboards directly through the software. Providing management with well laid out project metric data is as important as keeping your project on schedule.
Sean Woods, PMP profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • Assigning multiple managers to work items
  • License structure supports anemic customization capabilities (Professional) or robust (Enterprise); nothing in between.
Peter Koch profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Clarizen7.5
Based on 27 answers
I give my renewal of this product a 9. It's only because we never know what product may come out next and how other factors in our office political environment may cause impact upon this. If I always had my way, this is what we'd settle on as our de facto project management system.
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Clarizen7.3
Based on 5 answers
Ease of timecard use, Customization.
Shel Hankley profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 3 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Shel Hankley profile photo

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Clarizen9.1
Based on 5 answers
Speed is very good considering the number of users that are on simultaneously.
Shel Hankley profile photo

Support

No score
No answers yet
No answers on this topic
Clarizen8.8
Based on 5 answers
• Extremely responsive to emails, phone calls etc.
• Will stay on an issue. We have had several issues on custom development side, and they will work on tirelessly until done and push a hot fix just for us
• Don’t seem to be as bureaucratic as Salesforce.com to escalate a case
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here
No photo available

Online Training

No score
No answers yet
No answers on this topic
Clarizen5.4
Based on 5 answers
Our trainer, Alex, is exceptional and knows the product really well. I swear he must have wrote the product himself! His manner with training is very easy going, gives you homework that is applicable to what you need to learn and stages it correctly for you. It was a pleasure to be trained by him.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 4 answers
I performed the implementation with our Clarizen provide trainer, who knew the product 100% and it went quickly and without a problem. It was a pleasurable process without the problems other software implementation often encounter. Kudos to the Clarizen team for making this a worry free process for their clients because it is worry free.
No photo available

Alternatives Considered

No answers on this topic
Clarizen by far is the best application on the market for several reasons ease of use, collaborative capabilities and accessibility
Jeff Smargon, Prince2 profile photo

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • As an employee using it for time tracking, I did not see the ROI. We have since switched to Open Air.
April Muller profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Accelo More Information

Clarizen

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Clarizen Editions & Modules
Clarizen
Edition
Enterprise Edition
$451
Unlimited Edition
$601
1. per user per month
Additional Pricing Details

Clarizen More Information