What users are saying about
12 Ratings
12 Ratings
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Score 6.2 out of 101
16 Ratings
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Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

FinancialForce PSA

Prioritize your integration points as different vendors are going to offer stronger integrations in certain areas (Financials vs. CRM)
The software is robust and flexible and supports multiple ways to get things done. Standardize on best practices for common processes, i.e., resource management.
Pick your user champions to help guide the process and drive adoption
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
FinancialForce PSA
7.3
Task Management
Accelo
5.0
FinancialForce PSA
8.3
Resource Management
Accelo
5.5
FinancialForce PSA
8.4
Gantt Charts
Accelo
6.0
FinancialForce PSA
7.5
Scheduling
Accelo
5.0
FinancialForce PSA
7.9
Workflow Automation
Accelo
5.0
FinancialForce PSA
6.2
Team Collaboration
Accelo
4.3
FinancialForce PSA
6.0
Support for Agile Methodology
Accelo
3.7
FinancialForce PSA
7.2
Support for Waterfall Methodology
Accelo
5.0
FinancialForce PSA
8.0
Email integration
Accelo
7.4
FinancialForce PSA
5.5
Mobile Access
Accelo
4.5
FinancialForce PSA
6.4
Timesheet Tracking
Accelo
7.1
FinancialForce PSA
8.6
Change request and Case Management
Accelo
5.1
FinancialForce PSA
7.0
Budget and Expense Management
Accelo
5.1
FinancialForce PSA
8.3
Document Management
Accelo
FinancialForce PSA
6.6

Professional Services Automation

Accelo
4.7
FinancialForce PSA
7.2
Quotes/estimates
Accelo
3.6
FinancialForce PSA
4.4
Invoicing
Accelo
4.1
FinancialForce PSA
7.5
Project & financial reporting
Accelo
5.1
FinancialForce PSA
8.0
Integration with accounting software
Accelo
6.1
FinancialForce PSA
8.7

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Makes managing resources in a large organization much easier.
  • Reporting and tracking of backlog, tasks and schedules.
  • Timecard entry and billing.
Chris Gardner profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • The page to choose resources for a project isn't intuitive.
  • Adoption can be difficult, mostly down to internal training.
Chris Gardner profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
Machell Enke profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • It replaced an homebuilt system, so it has decreased the amount of data entry and reduced errors.
  • Increased view into future company pipeline, backlog and planning.
Chris Gardner profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FinancialForce PSA Editions & Modules
FinancialForce PSA
Additional Pricing Details