What users are saying about
12 Ratings
7 Ratings
12 Ratings
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Score 6.2 out of 101
7 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Flow

Flow is great for a team that is managing many projects with a lot of different players involved. It lets people really drill down into the projects that they are a part of without getting distracted by everyone else's work. The features like "focus work" and muting notifications are great for a fast-paced workplace which creates distractions. It is too robust for smaller teams or individual work.
Chloe Sayers profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Flow
6.9
Task Management
Accelo
5.0
Flow
8.7
Resource Management
Accelo
5.5
Flow
7.0
Gantt Charts
Accelo
6.0
Flow
5.5
Scheduling
Accelo
5.0
Flow
7.0
Workflow Automation
Accelo
5.0
Flow
7.5
Team Collaboration
Accelo
4.3
Flow
8.7
Support for Agile Methodology
Accelo
3.7
Flow
7.0
Support for Waterfall Methodology
Accelo
5.0
Flow
5.0
Email integration
Accelo
7.4
Flow
6.5
Mobile Access
Accelo
4.5
Flow
7.4
Timesheet Tracking
Accelo
7.1
Flow
7.0
Change request and Case Management
Accelo
5.1
Flow
6.0
Budget and Expense Management
Accelo
5.1
Flow
6.0
Document Management
Accelo
Flow
8.0

Professional Services Automation

Accelo
4.7
Flow
7.5
Quotes/estimates
Accelo
3.5
Flow
8.0
Invoicing
Accelo
4.1
Flow
8.0
Project & financial reporting
Accelo
5.1
Flow
6.0
Integration with accounting software
Accelo
6.1
Flow
8.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Design: very easy to discern what is important at a glance. The UX just works; it's very well thought out.
  • Ease of use: onboarding was a breeze. Was up and running in less than an hour.
  • Support: in-app support is great, nice website too to find exactly the solutions we needed.
No photo available

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Would like to have request forms added to the workflow. We have to do those manually then add to the project.
  • Would love to have the ability to route proofs to external users for feedback and keep the reviews in the project
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Flow is the best all-in-one solution. It is better than Todoist because of it's more robust features and the ability for project nesting and is way easier to use than Basecamp. It is not as effective at content management as Trello or Airtable because it is not designed for those tasks. Since it is specifically built for project management, it is better than Trello or Airtable which are more multi-functional.
Chloe Sayers profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Flow has increased employee productivity
  • Flow keeps projects from falling through the cracks
  • Flow automates task creation
Chloe Sayers profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Flow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Flow Editions & Modules
Flow
Additional Pricing Details