What users are saying about
12 Ratings
12 Ratings
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Score 6.2 out of 101
7 Ratings
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Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

OpenText Hightail

OpenText Hightail is well suited to store large files and have them easily accessed by different members of your organization that have their own login information. It's less appropriate for hosting direct links to share videos or data to constituents that are not direct staff or don't have their own login information.
Sarah Bandy profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
OpenText Hightail
8.2
Task Management
Accelo
5.0
OpenText Hightail
8.5
Resource Management
Accelo
5.5
OpenText Hightail
Gantt Charts
Accelo
6.0
OpenText Hightail
Scheduling
Accelo
5.0
OpenText Hightail
6.0
Workflow Automation
Accelo
5.0
OpenText Hightail
Team Collaboration
Accelo
4.3
OpenText Hightail
Support for Agile Methodology
Accelo
3.7
OpenText Hightail
Support for Waterfall Methodology
Accelo
5.0
OpenText Hightail
Email integration
Accelo
7.4
OpenText Hightail
Mobile Access
Accelo
4.5
OpenText Hightail
6.7
Timesheet Tracking
Accelo
7.1
OpenText Hightail
Change request and Case Management
Accelo
5.1
OpenText Hightail
Budget and Expense Management
Accelo
5.1
OpenText Hightail
Search
Accelo
OpenText Hightail
10.0
Visual planning tools
Accelo
OpenText Hightail
10.0

Professional Services Automation

Accelo
4.7
OpenText Hightail
Quotes/estimates
Accelo
3.5
OpenText Hightail
Invoicing
Accelo
4.1
OpenText Hightail
Project & financial reporting
Accelo
5.1
OpenText Hightail
Integration with accounting software
Accelo
6.1
OpenText Hightail

Communication

Accelo
OpenText Hightail
8.4
Notifications
Accelo
OpenText Hightail
8.3
Discussions
Accelo
OpenText Hightail
10.0
Integrates with Gmail and Google Hangouts
Accelo
OpenText Hightail
7.0

File Sharing & Management

Accelo
OpenText Hightail
9.6
Versioning
Accelo
OpenText Hightail
10.0
Video files
Accelo
OpenText Hightail
9.2
Audio files
Accelo
OpenText Hightail
9.3
Document collaboration
Accelo
OpenText Hightail
10.0
Access control
Accelo
OpenText Hightail
8.7
Advanced security features
Accelo
OpenText Hightail
9.8
Device sync
Accelo
OpenText Hightail
10.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Storage: OpenText Hightail has a large amount of storage and can handle videos.
  • Organization: It's easy to shuffle and organize data to make sense for you.
Sarah Bandy profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • It was difficult to share videos, sometimes insisting that the user make a password and become a member before viewing.
  • The links can expire quickly and instead of resetting, you just have to make a new one.
  • The last iteration of OpenText Hightail before they merged with OpenText was kind of clumsy looking.
Sarah Bandy profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.
Sarah Bandy profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

OpenText Hightail

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
OpenText Hightail Editions & Modules
OpenText Hightail
Edition
Lite
$01
Pro
$152
Business
Custom2
Teams
$353
1. 100MB per file upload
2. per user, per month
3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-15 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.